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Red Hat Innovation Awards


Winning category: Modernize

Success story

CBTS enhances customer service with Red Hat CloudForms

CBTS is a global cloud solution provider based in the Cincinnati, Ohio, area. The company wanted to replace its cloud platform with a solution that would meet complex customer needs without raising operational costs. With Red Hat® CloudForms, CBTS created a self-service provisioning portal for its current managed-service cloud offering. The company automated and streamlined customer support processes and standardized its managed-services offerings to support hundreds of customer accounts. Red Hat's solution increased efficiency 65%, sped up time to market by 200%, and accelerated sales cycles by 100%.

Red Hat CloudForms lets us be a self-service, agile infrastructure provider that can quickly accommodate customer requests.

Eric Sarakaitis, manager of product development, CBTS

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