The Business Value of Red Hat Technical Account Management Services
IDC asked organizations working with a Red Hat® Technical Account Manager (TAM) how the service helped them see improvements to their IT operations and performance. TAMs are readily available to help customers learn in-depth product knowledge, deploy new technology, solve issues more efficiently and provide application migration support.
Among IDC's key findings—working with a Red Hat TAM can result in a:
- 432% three-year ROI.
- 93% reduction in unplanned downtime.
- 43% faster time to market with new products/services.
- 43% more productive IT infrastructure management team.
Download the IDC analyst paper for the research findings.
Don’t want the analyst report? Check out redhat.com/tam for more information on Red Hat Technical Account Management.