Analyst paper

The Business Value of Red Hat Technical Account Management Services

IDC says Red Hat TAM services help you maximize your Red Hat investment

IDC asked organizations working with a Red Hat® Technical Account Manager (TAM) how the service helped them see improvements to their IT operations and performance. TAMs are readily available to help customers learn in-depth product knowledge, deploy new technology, solve issues more efficiently and provide application migration support.

Among IDC's key findings—working with a Red Hat TAM can result in a:

  • 432% three-year ROI.
  • 93% reduction in unplanned downtime.
  • 43% faster time to market with new products/services.
  • 43% more productive IT infrastructure management team.

Download the IDC analyst paper for the research findings.

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