Blueprint for omnichannel integration architecture

December 12, 2019, 5:00 p.m. UTC

Agile integration is a broadly scoped discussion around how to use all the services and power contained in your organization’s current architecture. While the topic is interesting in its own right, let's take a deeper look at a specific solution within the integration context: providing an omnichannel customer experience. Omnichannel is the integration and orchestration of channels to make the experience of customer engagement across all channels as efficient as engagement with 1 channel. 

This session provides: 

  • A detailed look at an architecture blueprint based on research of actual customer solutions. 
  • Instruction about how to use guidance from this architectural blueprint to discuss an omnichannel (integration) architecture in detail. 
  • Insights into how your current architecture can map to support your customers’ omnichannel experiences.


Live event date: Thursday, December, 12, 2019 | 12 p.m. ET

On-demand event: Available for one year afterward.

Eric Schabell

Global Technology Evangelist and Portfolio Architect Director, Red Hat

Eric Schabell is Red Hat’s Global Technology Evangelist and Portfolio Architect Director. He is renowned in the development community as a speaker, lecturer, and author. In his current role, he’s central to defining, managing, and bringing to market integrated cloud solutions showcasing the full power of Red Hat’s comprehensive portfolio of established and emergent technologies. It allows him to share his deep expertise of Red Hat’s open source technologies and cloud computing.