The world of banking has experienced a level of disruption that will change much of the norm in financial services. Consumers are changing how they use and manage their financial assets, and banks have changed the way they support customers. The "now" normal puts a focus on digital customer experience technologies and a sharp focus on resilience across the industry.
In this webinar, Jerry Silva, Vice President for IDC Financial Insights, will share insights and data on how customers are changing their behaviors and how banks can spend this time of disruption to consider reinventing themselves from the inside out. Jerry will show how banks that have come the farthest in digital transformation are the least negatively affected by the crisis. He’ll also discuss how banks, while overcoming some of the tactical challenges brought on by the pandemic, have an opportunity to reevaluate how technology, insights, and analytics can improve their resiliency against future disruption, while accelerating their future growth and competitiveness. This webinar will cover how:
- Customers are changing the way they need support from their banks.
- Bank executives have assessed their most vulnerable areas in the context of disruption.
- Technology has helped banks that committed early to digital transformation.
- The 5-Stage Recovery Cycle that IDC has identified for the banking industry has a place in long-term strategy.
On-demand event: Now Available On Demand
Jerry Silva
Vice President, IDC Financial Insights
Jerry is responsible for the global retail banking practice for IDC Financial Insights. Jerry's research focuses on technology trends and customer expectations and behaviors in retail banking worldwide. Jerry draws upon more than 25 years of experience in the financial services industry to cover a variety of topics, from the back office, to customer channels, to governance in the technology shops at financial institutions. His work for both institutions and vendors gives Jerry a broad perspective in technology strategies.
