Alleviate technical debt with IT modernization that works

The core of modern business is effective IT

IT is now a business differentiator, resulting in increasing demands on already stressed IT teams. They must:

  • Deliver innovative new services and resources faster.
  • Manage and align operational costs with off-premise alternatives.
  • Improve consistency throughout their infrastructure and services.
  • Maximize their return on investment in time, skills, and training.

Teams face many challenges in meeting these demands. Legacy infrastructure is often too rigid to support agile operations, on-demand scaling, and rapid, container-based application deployments. Complicated manual operations slow resource delivery and increase the risk of errors and inconsistencies. A variety of unconnected and incompatible point tools makes it difficult to manage systems consistently and understand infrastructure properties, leading to security vulnerabilities, performance and reliability issues, and misconfigurations.

Even so, organizations have invested money, time, and training in their existing infrastructure and need to maximize its value and return. This technical debt often leaves little budget and time for innovation. Studies show that, on average, IT organizations spend 64% of their budgets on running their current infrastructure.1 

IT modernization alleviates technical debt

Modernizing your applications and other elements of your IT environment can help reduce technical debt in your current infrastructure and free time and budget for strategic projects that support business initiatives. IT modernization is the process of incrementally and methodically assessing and standardizing your infrastructure to improve operational efficiency. This streamlines daily maintenance while increasing visibility and control, allowing IT staff to shift their focus to innovation. IT modernization helps your organization gradually enhance agility, productivity, and performance to deliver software and services faster.

IT organizations typically spend


of their budget on running their current IT environment, leaving less budget for growth and innovation.1

Modernizing your IT environment can help you reduce the technical debt of your current infrastructure and free time and budget for strategic projects that support business innovation.

Paths to modernization: Upgrade, standardize, and streamline

IT modernization does not happen all at once. It’s an ongoing process with multiple paths and steps. Most organizations start in one of two main areas: standardization or migration.

Upgrade infrastructure to a standard, security-focused operating environment

Operating multiple platforms results in numerous tools and processes for configuring, updating, and patching systems, impeding management and visibility. Standardizing on a flexible, security-focused infrastructure gives you a consistent foundation for streamlining IT operations and maintenance. With a standardized environment, you can:

  • Upgrade software and hardware infrastructure. Software and hardware work together to form your IT environment. Both must be up to date to get the most performance, security, and flexibility from your investment.
  • Increase efficiency and consistency. At its core, modernization is about efficiency. Implementing consistent platforms, tools, and processes can help you gain control over IT resources and speed service delivery while reducing the amount of staff training needed.
  • Streamline processes and governance. Security and compliance are critical for digital operations. Standardizing on a single set of management tools and procedures provides increased visibility into your environment; accelerates update, upgrade, and patching operations; and permits more automation for increased security and compliance.

Migrate legacy infrastructure to a cloud-ready platform

Many proprietary and legacy platforms have high costs due to expensive license agreements and unchecked spread of virtual resources. And they often do not provide a clear path to hybrid cloud deployment. Migrating applications and workloads to an agile, cloud-ready platform can help you simplify your environment while preparing for hybrid operations. An open, supported foundation can also significantly reduce licensing expenses and vendor lock-in, giving you more budget and flexibility to innovate. With a cloud-ready platform, you can:

  • Centralize control and compliance. Control and compliance are top concerns for hybrid cloud environments. Unifying management of on-site and cloud resources can help you ensure all systems are in compliance with regulatory and security policies, regardless of where they are located. You can also better control virtual machine sprawl and ensure that hosts are retired at end of life, releasing resources for other users and increasing efficiency.
  • Speed IT service delivery. Slow resource delivery encourages users to bypass IT and deploy unsanctioned resources outside of IT’s control. A cloud-ready platform gives you self-service provisioning and automated life-cycle management capabilities to speed service delivery and avoid shadow IT.
  • Build a path to hybrid and multicloud. Hybrid and multicloud environments are a strategic goal for many organizations. In fact, 82% of enterprises have a hybrid cloud strategy and 92% have a multicloud strategy.3 Implementing a cloud-ready platform that supports traditionally virtualized, cloud-native, and containerized applications lets you modernize and move workloads more easily and at your own pace.

How to weigh the benefits of IT modernization

IT modernization can alleviate your technical debt and help you create a flexible foundation for the future. The platforms and solutions you choose can greatly impact the level of optimization you achieve. The following sections discuss considerations for selecting vendors and solutions in your journey to modernization.

Performance and scalability

In an application-centric world, internal and external users expect instant connection and rapid performance for all services. Poor performance encourages internal users to bypass IT and external users to shift to competitors’ offerings. Implementing a high-performance, highly scalable hardware and software foundation allows you to deliver the services users demand at all times, improving end user experiences and customer loyalty.

Look for solutions that include:

  • Performance-optimized platforms and processors. Software and hardware that enhance performance across a variety of workloads ensure all applications run optimally.
  • Consistent, cross-infrastructure scalability. Platforms that can scale across on-site and cloud infrastructure allow you to deploy workloads where it makes the most sense according to performance, cost, and security. They also help to prevent applications from becoming resource-constrained.
  • Low-overhead security and encryption technologies. Optimized security and encryption accelerators increase protection without sacrificing performance.
  • High-performance, programmable networking technologies. Low-latency networking allows you to deliver services without delays caused by network congestion. Software-defined networking (SDN) capabilities adapt your network as needed to optimize security and performance.


of organizations cite modernizing IT infrastructure to increase agility, flexibility, manageability, and security as a top digital transformation initiative.2

Customer highlight: HCA Healthcare

HCA Healthcare uses its data resources to find innovative solutions to long-standing industry challenges. The healthcare company deployed a real-time predictive analytics product, SPOT (Sepsis Prediction and Optimization of Therapy), based on optimized container and automation technology. With SPOT, the company can more accurately and rapidly detect sepsis, a potentially life-threatening condition, helping to save lives.

  • Sped sepsis detection by up to 20 hours
  • Gained new insights using machine learning algorithms
  • Reduced risk and cost of innovation

Read the customer success story to learn more about HCA Healthcare’s experience.

Security and compliance

Security breaches and noncompliance can have dire consequences for your company, including loss of certifications, reputational damage, regulatory fines, and legal action. And threats continue to grow. 41% of technology leaders say their organization has experienced an increase in cyber-security incidents due to remote working.5 As a result, half of enterprises cite cybersecurity as a top priority for their technology initiatives.1 A consistent IT foundation with automation capabilities can help you improve security and compliance.

Choose offerings that provide:

  • Consistency across your entire infrastructure. Tools and platforms that operate consistently across infrastructure let you establish and maintain a single set of processes and policies regardless of location.
  • Automated monitoring and management tools. Automation can provide constant visibility into system configurations and streamline patching operations to keep your systems up to date.
  • Advanced, real-time security features. Built-in capabilities that are integrated across hardware and software increase protection and reduce security gaps.

Deploying consistent, optimized, and supported open source infrastructure can help you identify security risks


faster and respond to vulnerabilities



Customer highlight: Tomago Aluminium

Tomago Aluminium, Australia’s largest aluminum smelter, requires a stable, reliable infrastructure and high visibility into IT performance to support 24x7 availability for its production systems. To maintain availability at scale while improving development efficiency, the company migrated its SAP HANA® environment to open, industry-standard platforms. With improved control and insight, Tomago Aluminium has improved development efficiency, consolidated its server footprint, and enhanced system and data security. 

  • Enhanced security with faster issue resolution 
  • Improved development efficiency with automation
  • Maintained 24x7 availability and optimized processes

Read the customer success story to learn more about Tomago Aluminium’s experience.

Tomago Aluminium

Stability and reliability

Success in the digital economy requires services to be available at all times. Downtime is unacceptable for critical applications and workloads. Service unavailability can lead external users to move to competing products and internal users to bypass IT. Accordingly, 41% of CIOs are currently focusing on improving IT operations and systems performance.6 Implementing an integrated IT platform based on production-grade hardware and software can help you avoid downtime.

Select solutions that supply:

  • Integrated software and hardware. Integration and joint engineering ensure that incompatibilities within your platform will not cause downtime.
  • Enterprise-grade platforms. Components that have been tested and validated for use in production environments reduce the risk of instabilities in your infrastructure.
  • Proactive monitoring tools. Proactive management tools can help you automatically identify and remediate issues before they impact performance and availability.
  • Automated life-cycle management. Automated provisioning, scaling, and configuration capabilities can improve consistency, reducing the risk of manual configuration errors and inconsistencies that can lead to instabilities and downtime.

Deploying consistent, optimized, and supported open source infrastructure can reduce unplanned downtime by 


Customer highlight: Cathay Pacific Airways Limited

Cathay Pacific Airways Limited sought to modernize its costly, time-consuming, and inflexible legacy IT architectures. Cathay Pacific’s IT team implemented a modern hybrid cloud IT architecture platform and operating model. As a result, Cathay Pacific can be more responsive to business demands and prepare its digital IT capabilities for the future.

  • Increased stability through automation
  • Reduced server provisioning time to less than one hour
  • Cut operational costs and saved staff time

Read the customer success story to learn more about Cathay Pacific’s experience.

Manageability and control

Large IT environments are often complex to manage. Complicated management operations can delay service delivery and cause mistakes. Using unconnected management tools across your environment can lead to gaps in control and visibility, increasing the risk of misconfiguration, uncontrolled configuration drift, and security, compliance, and availability issues. Standardizing on a consistent platform with unified management tools and automation can help you streamline management and improve IT efficiency.

Look for offerings that incorporate:

  • Unified management tools. Tools that work across your entire infrastructure increase consistency and visibility.
  • Automation. Automated management, configuration, and life-cycle capabilities ensure consistency and streamline operations.
  • Advanced patching capabilities. Tools that can assess and track system configurations and apply patches and updates can help you implement stronger configuration management and control.
  • Automated discovery capabilities. Simplified system registration and automatic discovery features allow you to bring resources under control without defining every resource manually.

Deploying consistent, optimized, and supported open source infrastructure can improve IT team efficiency by


Customer highlight: Compañía de Expertos en Mercados SA (XM)

Compañía de Expertos en Mercados SA (XM) operates Colombia’s National Interconnected System (SIN) electricity group and wholesale energy market. To improve its application modernization efforts, XM adopted a new reference architecture, based on open platforms and integration solutions with built-in management, for its core energy platform. As a result, XM has significantly improved database transaction response times while reducing server resource use and maintenance time.

  • Achieved 3 times faster transaction response
  • Reduced resource use by 30% per server
  • Reduced administrator support time by 60%

Read the customer success story to learn more about XM’s experience.

 Compañía de Expertos en Mercados SA (XM)

Interoperability and adaptability

You need to run a variety of applications within your IT infrastructure. Ensuring that all are compatible with your IT foundation is critical — if they aren’t compatible, they may not run well, or at all. As technology advances, you also need to be able to adapt your IT foundation to take advantage of new products and features. Standardizing on open source and industry-standard platforms and tools ensures interoperability with your critical applications while giving you flexibility for the future.

Select solutions that encompass:

  • Industry-standard and open source platforms. Solutions based on open source projects and industry standards provide compatibility with a wide range of applications and technologies.
  • Vendors that value partnership and collaboration. Choosing vendors that are committed to collaboration can help you implement technologies that will interoperate and adapt with other vendors’ technologies over time.
  • Flexible, extensible infrastructure. Adaptable, innovative technologies let you deploy what you need today while preparing for change at your own pace.

Customer highlight: Turkcell

To stay competitive, communications service provider Turkcell sought to transform its mobile network in Turkey by moving it to a cloud-based network function virtualization (NFV) platform. Using open source platforms to create an NFV solution, Unified Telco Cloud, Turkcell has cut launch time for new services by 66%, achieved return on investment (ROI) three times faster, and has avoided vendor lock-in with flexible, enterprise open source technology.

  • Reduced costs and removed vendor lock-in
  • Cut new service launch time by 66%
  • Eliminated service outages

Read the customer success story to learn more about Turkcell’s experience.

Total cost of ownership

Even though 49% of organizations expect an increase in IT spend over the next year, IT teams must still manage and control their costs.1 In fact, 27% of enterprises cite saving costs as a top priority for their technology initiatives.1 IT teams must ensure they get the most value from their investments. Balancing total cost of ownership with derived value is essential. Platforms with lower total cost of ownership (TCO) can help you support existing business operations while freeing budget for innovation.

Choose offerings that deliver:

  • Streamlined operations and automation. Platforms that simplify operations, increase consistency, and automate common and tedious tasks improve efficiency and reduce operational costs.
  • Open, industry-standard platforms. Platforms based on open source and industry standards allow you to use the same systems for multiple uses in your environment, reducing initial capital expenses and giving you the ability to cost-effectively add hardware over time.
  • Resource life-cycle management. Tools that track resource life cycles help to increase resource efficiency, reducing the footprint of your infrastructure.
  • Support for a variety of applications and workloads. Platforms that can be used for multiple applications help you avoid operational disconnects and increase resource efficiency.

Deploying consistent, optimized, and supported open source infrastructure can provide


lower three-year cost of operations.4

Customer highlight: CorpFlex

Managed IT services provider CorpFlex sought an enterprise open source virtualization solution to reduce its virtual infrastructure costs and fund new digital innovation projects. The service provider migrated to an open source virtualization platform and unified management tool. With this flexible yet highly available solution, CorpFlex has reduced infrastructure costs and improved its workload performance, creating a foundation for continuing service innovation.

  • Reduced virtual machine costs by 87%
  • Improved Linux® workload performance
  • Ensures availability with expert support

Read the customer success story to learn more about CorpFlex’s experience.

Expert support for scalable cloud environments

Production IT environments must be supported to ensure business continuity. IT teams require timely access to high-quality patches and updates to fix bugs and security gaps. Accurate, tailored resources and guidance can also help teams better understand and optimize their environments. A solution that includes enterprise-grade support, expert services, and a library of resources can help you avoid downtime, keep your IT environment running efficiently, and protect your business.

Look for vendors that provide:

  • Enterprise-grade support offerings. Production-grade support ensures that your environment is supported by professionals that will help you keep your business up and running.
  • Experienced support staff. Knowledgeable, highly trained staff can provide faster resolution with better results.
  • Online and on-demand support resources. Comprehensive resource libraries let you access information at any time to help you optimize your infrastructure and remediate issues quickly and without needing to contact support.
  • Automated patch delivery and application tools. Advanced management tools can rapidly identify systems that need patching, download applicable patches, patch systems, and verify that systems have been patched, increasing efficiency, protection, and uptime.

Customer highlight: Employers

To compete in an increasingly digital market, workers’ compensation insurance company Employers sought to streamline its operational processes. The company decided to create a central application environment and automate policy processes using open container, automation, and integration technologies. Now, Employers has a foundation for agile, responsive workflows, leading to a 40% increase in three-year sales and a more efficient customer experience. Employers also works with its vendor’s technology experts to continue finding new opportunities to innovate and outpace its competition.

  • Increased three-year sales by 40%
  • Accelerated development from 9 months to 2 weeks
  • Simplified adoption with expert, hands-on support

Read the customer success story to learn more about the Employers’ experience.

Red Hat’s approach to IT modernization

Red Hat delivers a modular, customizable architecture based on modern, industry-standard platforms optimized for cloud workloads and hybrid cloud deployments. Key components include:

  • Red Hat® Enterprise Linux, a flexible, enterprise Linux platform for bare-metal, virtual, container, cloud, and edge environments.
  • Red Hat Insights, a proactive identification and remediation tool for threats to security, performance, availability, and stability.
  • Red Hat Smart Management, a software offering that helps you more securely manage environments supported by Red Hat Enterprise Linux.

These security-focused, cloud-ready solutions are ideal for IT modernization. A consistent foundation helps you standardize and increase security and compliance. Progressive, real-time security features detect threats and protect your business. Production-grade technologies deliver reliability and stability. Unified management tools boost consistency, visibility, and control. Flexible automation streamlines operations, raises accuracy, and offloads tedious tasks to free time for innovation. Enterprise open source and industry-standard software gives you more choice and flexibility while reducing TCO. Enterprise-grade, award-winning support resolves issues quickly and provides the resources you need to run your IT infrastructure optimally.

Red Hat also provides expert consulting and training services to help you get started faster and maximize your return on investment.

Build an adaptable foundation for the future with Red Hat

IT modernization can help you reduce the technical debt of your current infrastructure and free time and budget for strategic projects that support business innovation. Red Hat offers modern, modular solutions to help you optimize your IT today and prepare for hybrid cloud operations in the future.

Learn more at

  1. Flexera. “2021 Flexera State of Tech Spend Report,” January 2021.

  2. Altimeter. “The 2020 State of Digital Transformation: Benchmarking Digital Maturity in the COVID-19 Era,” 2020.

  3. Flexera. “Flexera 2021 State of the Cloud Report,” April 2020. 

  4. IDC White Paper, sponsored by Red Hat. “The Business Value of  Red Hat Solutions Compared to Unpaid Alternatives,” April 2021. Document # US47607721.

  5. Harvey Nash and KPMG, “CIO Survey 2020: Everything changed. Or did it?,” September 2020.

  6. CIO from IDG, “2021 State of the CIO: CIOs Take the Reins in the Year of the Pandemic,” January 2021.

Icon-Red_Hat-Media_and_documents-Quotemark_Open-B-Red-RGB Compared to the competition, Red Hat was really the clear choice. With the option for support from a Technical Account Manager and consulting services, Red Hat offers the whole package businesses need for success with new technologies and approaches.

Jeff Shaw

Executive Vice President and Chief Information Officer, Employers

Read the customer success story to learn how Employers streamlined its application environment and operational processes to increase sales and deliver a more efficient customer experience.