IDC brief: Business Value of Red Hat Technical Account Management
IDC interviewed multiple organizations that were utilizing Red Hat Technical Account Management (TAM) services and applied the resulting survey data against a business value formula to arrive at quantified and verifiable benefits. IDC notes that these organizations are realizing significant benefits in optimizing their existing Red Hat IT infrastructure and application development environments with the assistance of TAMs. Based on IDC’s calculations, these organizations realize discounted benefits worth $1.81 million per organization per year and a 432% ROI. Download this executive summary to learn more.