FAQ
In today’s IT environment, it is crucial for teams to stay up to date with the top skills in the industry, especially as new technologies emerge. As your business needs change, so do your team’s skills— which are vital to being competitive in the marketplace. Red Hat® Learning Subscription provides a single training solution to help alleviate the skills gap. This document covers frequently asked questions about Red Hat Learning Subscription.
Answer: From anywhere there is an internet connection, subscribers can log in at the top of the Red Hat Learning Subscription page: red.ht/learning-subscription.
Answer: All tiers of Red Hat Learning Subscription are available globally, except for in China. However, because Red Hat Learning Subscription is an online service with online content, customers should verify that their connectivity is sufficient to use the service. You can verify your network connectivity by using our tool at redhat.com/rhtapps/compatibility.
Answer: You can access your subscription within one business day of the order being booked. Instructions for accessing the content will be sent after the order is processed in the system.
Answer: Red Hat Learning Subscription is a learning solution that provides users with one year of access to online training and video classroom modality courses. There are three subscriptions available for purchase that include additional features: standard, basic, and developer. For each of these tiers, there is also an enterprise subscription package.
Answer: The basic tier of Red Hat Learning Subscription includes access to our entire catalog of online learning content, video classroom courses, learning paths, and early access content. The subscription also includes up to 400 hours of lab access, up to 10 e-book downloads, and email support for access and technical questions.
Answer: The standard tier includes access to our entire catalog of online learning content, video classroom courses, learning paths, early access content, and up to 400 hours of hands-on lab time that is included in the basic tier. In addition to what you get in the basic tier subscription, you get features including certification exams, expert extras, and expert chat. For more information on additional features, visit red.ht/learning-subscription.
Answer: The developer tier includes access to our entire catalog of developer content, including online learning developer content, video classroom developer courses, and up to 100 hours of hands on lab time. In addition, you have access to three developer exam attempts that can be used for new exams or exam retakes.
Answer: Expert extras are on-demand, high-definition videos offered as part of the standard tier of Red Hat Learning Subscription to complement course content. These expert extras are not scheduled and are available on demand at any time within the subscription term. These videos of 8 to 15 minutes are presented by Red Hat expert practitioners as demos of innovative technologies and practices, based on real-world use cases and scenarios. These videos have a broad appeal to anyone involved with IT.
Answer: The early access content feature gives subscribers exclusive access to course chapters and lab environments in development before they are released for public purchase. All early access content is available in all subscriptions and allows users to give feedback on the material. Once the courses and labs are completed, they will be added to the full catalog in the subscription.
Answer: All current Red Hat online training courses and video classroom courses as well as any new courses that Red Hat Training makes available during the subscription term are included in the basic and standard tiers. This includes all the same content and labs that students access in instructor-led classes. All developer-related courses and labs are available in the developer tier. The developer tier does not include all courses across the entire Red Hat Training portfolio. Contact your regional training team for a list of specific courses available.
Answer: Yes. As Red Hat releases new courses (online training or video classroom versions), the content will be made available to Red Hat Learning Subscription customers. In addition, as the content is being developed, chapters will be released into the catalog under the early access filter with EA added to the beginning of the course title. The content will then move to the full catalog when the course is final.
Answer: Customers of the basic tier of Red Hat Learning Subscription will have email support provided through the Red Hat Customer Portal. This support will cover access and connectivity issues, as well as content questions tied to specific course content. There is a service-level agreement (SLA) of one business day on all support tickets. Support is provided in English only.
Answer: In addition to receiving the same level of support provided in the basic subscription, standard subscribers may use expert chat to get additional assistance with course content from a subject matter expert. Chat support is provided in English only. Note that the availability of subject matter experts for chat may be limited based on the course, schedule, or assistance of other customers. In the event that your questions cannot be answered through the chat tool, you may still schedule an instructor office hours session with a course expert.
Answer: Customers of the developer tier of Red Hat Learning Subscription will have email support provided through the Red Hat Customer Portal that will cover access and connectivity issues. There is an SLA of one business day on all support tickets. Support is provided in English only.
Answer: Yes, you can generate a PDF formatted e-book for up to 10 courses (limited to 1 course per day).
Answer: Users are limited to 400 hours of lab usage per subscription period for standard and basic subscriptions and 100 hours of lab usage per developer subscription. This limited lab time is consumed when one or more of the lab machines in a lab environment are running. When all machines are stopped, the lab environment is no longer consuming lab time. Lab consumption is measured in hours, rounded up to the nearest whole hour.
Answer: Expert chat allows standard subscribers to have a one-on-one conversation with a certified instructor regarding topics covered in the course portfolio. Expert chat sessions are available Monday through Friday from 8 a.m. until 5 p.m. in the user’s time zone. Users are allowed one session per day, with a maximum duration of 30 minutes per session.
Answer: Once users complete 85% of a course, they are eligible to receive a certificate of completion for that particular course. Within the subscription, a Certificate button will appear to the user. Selecting this button will direct the user to the Red Hat Learning Community (learn.redhat.com), where the certificate can be viewed, downloaded, and printed.
Answer: Certification exams are not included in the basic tier of Red Hat Learning Subscription. Subscribers of the standard tier can take up to five exams and have two exam retakes during the duration of their subscription.
Answer: Developer subscribers get three total exam attempts to pass developer exams. The three attempts include exam attempts and retakes. The full list of exams available to developer subscribers is available in the RHCEMD/RHCJD section on the bottom of the exams tab at red.ht/rhca-certification.
Answer: You will have access to register for your certification exam through the subscription portal. Regardless of your location, exams taken through your subscription may be taken via the Individual Exams option only. Certification exams must be booked and taken within the 12-month subscription period.
Answer: A preliminary exam is a hands-on exam that tests skills and knowledge of a subject area but not in sufficient depth to warrant Red Hat certification. These exams gauge skills and demonstrate progress toward proficiency for those on a learning path toward certification. Preliminary exams are available in the standard tier of Red Hat Learning Subscription. Subscribers are entitled to up to five first attempts and two retakes of both preliminary or certification exams.
Answer: No, you are not required to complete any amount of any specific courses to be eligible to take a certification exam.
Answer: Certification exams are not included in the basic tier of Red Hat Learning Subscription. Exams are included only in the standard tier and developer tier. A standard subscription provides five first attempts for five different exams and retakes for two of these. For example, you could take the EX200 Red Hat Certified System Administrator exam twice and the EX300 Red Hat Certified Engineer exam twice, and you still would have three first attempts at three different exams left. Let’s say you needed two attempts to pass the EX200 RHCSA® exam but passed the EX300 RHCE® exam in one attempt. You would have three first attempts at three different exams left, plus you could retake one of those if needed. Renewing your subscription does not extend your first year’s exams, but instead it gives you a new set of five exams and two retakes.
Answer: All subscription content is available in English. Red Hat’s most popular courses are available in as many as eight languages: International Spanish, Brazilian Portuguese, French, Italian, German, Simplified Chinese, Korean, and Japanese. Red Hat cannot guarantee that a class will be published in another language.
Answer: Expert chat is offered in English only and is available only with a standard subscription.
Answer: All video classroom courses have subtitles in English. The Red Hat Online Learning content does not have subtitles, but some of it is available in International Spanish, Brazilian Portuguese, French, Italian, German, Simplified Chinese, Korean, and Japanese.
Answer: At purchase time, customers can explicitly choose a date on which to start the subscription (within a 90-day window of purchase). This delayed start is noted in the order itself. If no other date is specified, the date on the order is used as the start date.
Answer: Non-named user accounts are not permitted for subscription use. If you choose to use corporate or company email addresses when setting up your Red Hat account ID, make sure that it is your individual email address and not a team or general company email address, like support@company. com. Your Red Hat account ID must be associated with an individual’s valid first and last name. Generic first and last names such as “Company Training1” should be avoided. If customers supply nonnamed user accounts, some features, like e-book generation for courses, will be degraded or disabled.
Answer: There are tiered discounts available for purchasing multiple subscriptions. For more information, visit red.ht/training-specials
Answer: Yes, Red Hat Learning Subscription Enterprise offers a flexible, economical way to deliver the critical skills your team needs. Tailored to organizations seeking to train many users on Red Hat technologies, Red Hat Learning Subscription Enterprise offers up to 100 subscriptions, for a single flat price.
Answer: No. A subscription is for one named user. For a user to access Red Hat Learning Subscription content, the subscription will be assigned to that user’s Red Hat Network account only.
Answer: No, the terms and conditions of Red Hat Learning Subscription are clear that subscriptions are not transferable.
Answer: Yes, a 50% discount is offered for current RHCAs. At this time, this discount is exclusive to RHCAs. We do not offer any discounts for other levels of Red Hat Certified Professionals.
Answer: Red Hat Learning Subscription is sold on a 12-month/1-year subscription basis. You have the option to buy consecutive subscriptions or renew your subscription to fulfill multiple-year needs.
Answer: By default, subscriptions begin on the date they were ordered or purchased, including renewed subscriptions. However, while ordering a subscription, users can define an explicit start date (within 90 days) on which they would like the subscription or renewal to begin. For customers renewing their subscription prior to their existing subscription expiring, we strongly suggest using this feature during their renewal purchase.
Answer: Yes. The course progress is attached to your login ID, so if you maintain your account and renew your subscription, the progress will carry through to the next year. Any unused resources from a subscription, such as exams, lab hours, and e-book downloads, do not carry over into renewals. Instead, those consumption limits are reset so that customers can use up to the product limit included with their new subscription purchase. Progress cannot be guaranteed to be saved for expired subscriptions.
