Answer: Red Hat Process Automation includes the following Red Hat Middleware products:

• Red Hat Process Automation Manager
• Red Hat Decision Manager
• Red Hat Application Runtimes
• Red Hat OpenShift Container Platform (optional)

More information on each of these products is available from the Red Hat Customer Portal.

Answer: Red Hat collaborates with leading RPA vendors to ensure compatibility between Process Automation and RPA products. The simplest way to utilize RPA within an automated business process is to invoke a third-party RPA bot via its REST API from a step within the process model. Process Automation includes special service tasks for this purpose, and examples will be available on the Red Hat Middleware blog2 in mid-2019.

Answer: Process Automation is distributed in container image files suitable for deployment on Red Hat OpenShift Container Platform. In addition, automated installation is available for on-premise deployments on any certified Java™ virtual machine (JVM) and Java EE platform, including Red Hat JBoss Web Server and Red Hat JBoss EAP. For a full list of certified and supported configurations, refer to the Red Hat Customer Portal.

Answer: Yes. We will provide all commercially reasonable efforts to support customers who are running Process Automation on a non-certified platform. However, if we feel that the root cause of a reported issue is due to the platform or the interoperability of the platform with Process Automation, you may be required to reproduce and troubleshoot the problem on a certified platform.

Answer: Yes. A Process Automation subscription includes support for JBoss EAP for the same number of cores and with the same level of support. For example, a 64-core premium Process Automation subscription includes premium support for JBoss EAP on those same 64 cores. In other words, a 64-core subscription covers a total of 64 cores, regardless of which product— Process Automation, JBoss EAP, or both—is deployed on each core. Customers can deploy JBoss EAP in support of their Process Automation applications or for any other purpose.

Answer: The open source community is where our innovation occurs as new features are explored, developed, and tested within the community. As these features mature, Red Hat brings them into the enterprise-ready subscription for Process Automation, which offers platform certification, access to Red Hat support, and many other benefits.

Answer: Yes. A free, 90-day, fully supported evaluation subscription for any of the included products is accessible through the Red Hat Customer Portal or by contacting Red Hat Sales. In addition, a free development-only subscription is available for Process Automation Manager and Decision Manager. To access these subscriptions, you may download the products from the Red Hat Developer website. You will be asked to agree to the terms of the subscription, which include limited, community-based, email support.

Support

Answer: Each major version of the included products has a five-year support life-cycle policy. Detailed life-cycle support information is available in the Red Hat Customer Portal.

Answer: Software updates for each included product are available via the Red Hat Customer Portal.

Entando Application Manager

Answer: A Process Automation subscription includes entitlement to Entando Core, plus user interface (UI) bundles and plug-ins designed specifically for Process Automation. Additional UI bundles and plug-ins are available from Entando at additional cost.

Answer: Entando Application Manager is included in the list of components on the Process Automation downloads page in the Red Hat Customer Portal. From there, users can follow a link in the Entando product description to the Entando Customer Portal, where the software can be downloaded.

Answer: Entando product documentation is hosted on the Entando Customer Portal and is accessible via a link on the Process Automation documentation page in the Red Hat Customer Portal.

Answer: Support services and service-level agreements (SLAs) for Entando are the same as for Process Automation. You may create support requests for Entando through the Red Hat Customer Portal.

Answer: A Process Automation subscription includes support for Entando for the same number of cores and with the same level of support. For example, a 64-core premium Process Automation subscription includes premium support for Entando on those same 64 cores. In other words, a 64-core subscription covers a total of 64 cores, regardless of which product— Process Automation, Entando, or both—is deployed on each core.