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FAQ

Red Hat Process Automation FAQ

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Introduction

Red Hat® Process Automation solutions are application development platforms, designed to let business users participate with IT developers in creating modern cloud-native applications that automate business operations. Process Automation allows developers and business users to collaborate to deploy policies and procedures as executable applications or containerized microservices on Red Hat® OpenShift®. It includes tools for modeling business processes and decisions with standard notations like business process model and notation (BPMN) 2.0 and decision model and notation (DMN) 1.3, and a constraint solver that helps optimize business resource use. 

About Red Hat Process Automation

Answer: Red Hat Process Automation is a bundle that includes the following Red Hat Application Services products:

More information about each of these products is available on the Red Hat Customer Portal.

What’s included in the new 7.11 release

  • Decision management technology from the Kogito Project
  • New decision management capabilities for traditional developers
  • Integration with the new Kafka managed service 
  • Red Hat build of Optaplanner version 8 and new quick starts including new vaccination scheduling 

 

Answer: Red Hat collaborates with leading RPA vendors to create compatibility between Process Automation and RPA products. The most efficient way to use RPA within an automated business process is to invoke a third-party RPA bot via its representational state transfer (REST) API within the process model. Process Automation includes special service tasks for this purpose. For example, this solution brief describes how to use Blue Prism RPA with Red Hat Process Automation.

Answer: Process Automation is distributed in container image files suitable for deployment on Red Hat OpenShift Container Platform. Kubernetes Operators are included to automate product installation and upgrades on OpenShift. In addition, automated installation is available for on-prem deployments on any certified Java™ virtual machine (JVM) and Java EE platform, including Red Hat JBoss® Web Server and Red Hat JBoss EAP. For a full list of certified and supported configurations, refer to the Red Hat Customer Portal.

Answer: Yes. Red Hat will perform all commercially reasonable efforts to support customers who are running Process Automation on a noncertified platform. However, if we feel that the root cause of a reported issue is due to the platform or the interoperability of the platform with Process Automation, you may be asked to reproduce and troubleshoot the problem on a certified platform.

Answer: Yes. A Process Automation subscription includes JBoss EAP for the same number of cores and with the same level of support. For example, a 64-core premium Process Automation subscription includes premium support for JBoss EAP on those same 64 cores.

In other words, a 64-core subscription covers a total of 64 cores, regardless of which product—Process Automation, JBoss EAP, or both—is deployed on each core. Customers can deploy JBoss EAP in support of their Process Automation applications or for any other purpose.

Answer: The open source community is consistently innovating as new features are explored, developed, and tested by community members. As these features mature, Red Hat includes them in the Process Automation subscription, which offers platform certification, access to Red Hat support, and many other benefits.

Answer: Yes. A free, 90-day, fully supported evaluation subscription is accessible through the Red Hat Customer Portal or by contacting Red Hat Sales. Additionally, a free development-only subscription is available for Process Automation Manager and Decision Manager. To access these subscriptions, download the products from the Red Hat Developer website. You will be asked to agree to the terms of the subscription, which include limited, community-based, and email support.

Answer: Kogito is the name of an open source project that is developing some exciting new business automation technology for modern cloud-native architectures.  Regarding Red Hat Process Automation, Kogito is providing core technology for our future cloud-native solutions. Learn more about the Kogito framework on the Red Hat blog.

Answer: Red Hat does not offer support for community projects, like Kogito. Kogito is made of several components that can be used based on the use case—decisions, processes, serverless workflows, and more. Several Kogito capabilities are on the product roadmap to be secured, tested, and enhanced for production use in phases.

Starting with the 7.10 release, the Red Hat Process Automation products include Kogito-based authoring tooling. In this release, Red Hat will provide support to the authoring tooling for developers, like for example, the BPMN and DMN VSCode Extensions used in the VSCode IDE.

Customers who own the Red Hat Process Automation Manager or Red Hat Decision Manager should have access to the new capabilities without the need of acquiring a new subscription.

Answer: Please refer to this article.

Answer: Please refer to this article.

Answer: Kogito has over 200 contributors and 156 stars. Kogito Runtimes has had around 50 contributors in the past year and around 30 in Kogito Tooling.

KIE Community which includes the Kogito project has over 1,500 followers on Twitter and over 500 subscribers on YouTube.

Our VSCode tools (BPMN and DMN) have close to 5, 000 downloads from July 2020 to November 2020.

Answer: No. Kogito is a community project that will be supported through our existing products and application services in the Red Hat Process Automation portfolio.

Answer: Get the current Red Hat PAM 7.x and run BPMN processes and DMN decisions on SpringBoot as microservices. Red Hat will guide you through the transition to Kogito microservices once the support is added into the product.

Answer: Kogito is a community project with community support and currently Red Hat does  not plan to offer enterprise support for the Kogito project directly. However, at a future date, we will add Kogito services and capabilities to Red Hat Process Automation—including DMN, DRL, OptaPlanner, BPMN, and more.

Answer: A community chat (https://kie.zulipchat.com/) and a community mailing list (https://groups.google.com/g/kogito-development) are available. Your questions about the project will be answered in a timely manner.

Support

Answer: Each major version of the included products has a five-year support life-cycle policy. Detailed life-cycle support information is available at the Red Hat Customer Portal.

Answer: Software updates for each included product are available on the Red Hat Customer Portal.