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Analyst material

TM Forum Digital transformation tracker 5

Communications service providers (CSPs) view themselves and the markets they address were forced by the pandemic to alter how they operate their networks, engage with suppliers, and communicate with customers. Digital transformation was already a strategic priority, but the pandemic increased its importance and clarified the benefits. This TM Forum report explores CSPs' changing digital transformation priorities, barriers to transformation, what it means to be cloud-native, and more.