Red Hat Technical Account Management

Red Hat® Technical Account Managers (TAMs) are technical advisors for customers and partners seeking help with planning and deploying their Red Hat software more successfully and with a focus on security. They serve as a single point of contact for customers again and again as their technology needs evolve.

Get the proactive edge you need with specialized support

Red Hat^® TAMs partner with you to resolve potential problems before they occur, minimizing disruption and freeing you to focus on your key business challenges. As a seasoned professional, a TAM helps guide and advise technology strategy, mobilizing an extended team that will work with you to get the most out of your Red Hat products and solutions.

Some of the ways a Red Hat TAM can work for you

A single point of contact and technical advocate

• Customers work directly with their TAM to resolve complex and time-sensitive issues more quickly, giving customers access to a wide range of subject matter experts.
• TAMs also connect customers to the Red Hat engineering organization, providing customers with the power to impact future product features and updates. Many new features in Red Hat products today were created due to customer needs.

Security & regulatory compliance guidance

TAMs provide context, proactive planning and patching, and prioritization for security concerns, advising customers to use tools and approaches that equip their environment to defend against security risks while also maintaining regulatory compliance. 

Proactive planning

TAMs help customers:

• Take advantage of the latest product enhancements, extracting the maximum value from their existing Red Hat investments. They also 
• Host regular meetings with their customers to better understand their mission, environment, open support cases, upcoming product migrations, etc.
• Provide early beta access for upcoming Red Hat product launches for interested customers

Your Red Hat Technical Account Manager can use operational analytics from your Red Hat Insights subscription to send you periodic risk assessments. Red Hat Insights is a predictive analytics tool that uses intelligent data to pinpoint technical risks and help IT resolve problems before business is affected.