Red Hat Support

Technical account management

Connect with a technical advisor who can help you plan and deploy for enterprise success

Get the technology edge you need with specialized support

Red Hat® Technical Account Managers (TAMs) partner with you to resolve potential problems before they occur, minimizing disruption and freeing you to focus on your key business challenges. As a seasoned professional, a TAM helps guide your technology strategy, mobilizing an extended team that is driven to get the most out of your Red Hat enterprise solutions.

Read the TAM blog

Learn how we make sure your TAM has the expertise and skill set most suited to meet your team’s unique needs—and help you achieve operational excellence with Red Hat technologies.

Download the brochure

Plan your technology roadmap

Best practices

Your TAM blends insight into current industry trends with specialized knowledge of Red Hat’s product family to advise on best practices.

Early beta access

Not only does your TAM identify opportunities to impact future product direction, they’ll also walk you through the testing and validation process.

Supportability assessments

Your TAM enlists the best minds at Red Hat to validate your plans and configurations through technical review programs.

Product enhancements

Serving as an advocate, TAM promotes your needs and interests within Red Hat’s engineering and product management teams.

Specialist engagements

As a single point of contact, your TAM brokers direct access to key technical talent throughout Red Hat.

Life-cycle planning

With deep insight into the Red Hat roadmap, your TAM improves your organization’s deployment and patching plans to take advantage of the latest enhancements in new and upcoming products.

Deploy new solutions with confidence

Support cases

Your TAM automatically engages in strategic, high-impact support cases with designated TAM contacts. They’ll involve domain specialists and personally work your cases to resolution when needed, keeping you updated along the way.

Critical situation management

During critical situations, your TAM coordinates resources, engages specialized expertise, guides the case’s technical direction, and advocates for your needs within Red Hat.

Risk assessments

Your TAM assists with periodic risk assessments and supportability checks aimed at improving the security, stability, and performance of your Red Hat infrastructure. Using our predictive IT analytics service, Red Hat Insights, your TAM can help you proactively identify and resolve problems before they affect business operations.

Multi-vendor collaboration

Using established, collaborative support agreements (or engagements on an ad hoc basis), your TAM pushes support cases to resolution—regardless of the number of vendors involved.

Proactive notifications

Relying on an extensive information monitoring network, your TAM tracks new bugs, errata releases, hardware and software advisories, new versions, process changes, and more. You’ll receive advance notice of changes that may impact your environment.

Enhance your security in real time with Red Hat Insights

Your Red Hat Technical Account Manager can use operational analytics from your Red Hat Insights subscription to send you periodic risk assessments. Red Hat Insights is a predictive analytics tool that uses intelligent data to pinpoint technical risks and help IT resolve problems before business is affected.

Learn about Red Hat Insights

Red Hat is 50% of my team, and they will continue to be. We’ve been able to really establish a level of integration and partnership between our companies that isn’t seen anywhere else in the industry.

Laron Tangeman, Senior Manager of Operations, Rackspace

Connect to the support you need

Sync-up calls

Regular remote sessions with your team gives your TAM a chance to discuss ongoing projects and your organization’s priorities.

TAM dashboard

Quarterly dashboard reports from your TAM show vital metrics that can flag potential issues and recognize trends in the Red Hat products within your environment.

Customer communities

A private collaboration space for your team and your TAM is hosted on the Red Hat Customer Portal. This central repository includes announcements, proactive notifications, meeting minutes, and more.

TAM newsletter and webinars

Our monthly newsletter delivers a convenient snapshot of major product milestones, tips, tricks, and more. You can also attend regular technical webinars designed exclusively for TAM customers.

On-site visits

Your TAM will schedule time on site with your team to see your environment firsthand and get a better feel for your business needs. On-site or remote “lunch-n-learn” presentations on a variety of topics are also available.

Invitation-only events

You’ll be able to attend Red Hat Convergence, a complimentary one-day event in your region, to learn from and collaborate with the experts at the heart of the applications that your business runs on.

Specialized support options to boost your success

Flexible peak demand services

We recognize that peak demand periods are critical for you and your business, making it essential that you are prepared in advance. To keep your systems up and running during these crucial times, we offer support engagements that last up to 4 days and can be delivered on site or remotely.

Enhanced support for Red Hat OpenStack Platform

Deployments for telco, NFV, and critical applications can often benefit from a dedicated support team who know your environment. Our team can be on a call with you within 15 minutes of reporting an issue and maintain continuous contact until resolution.

Confirmed stateside support

Public sector customers need to meet strict data-handling and storage requirements. You’ll get help from only–U.S. citizen engineers; data stored in a U.S.-only, secured support system; and support for both on-premise datacenters and Certified Cloud & Services Providers.

A RED HAT TAM CAN HELP

Put our expertise to work for you

The OpenStack® Word Mark and OpenStack Logo are either registered trademarks / service marks or trademarks / service marks of the OpenStack Foundation, in the United States and other countries and are used with the OpenStack Foundation's permission. We are not affiliated with, endorsed or sponsored by the OpenStack Foundation or the OpenStack community.