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Red Hat Technical Account Management
Connect with a technical adviser who can help you plan and deploy for enterprise success
Knowledgeable, flexible support now and in the future
Red Hat® Technical Account Managers (TAMs) are technical advisors for customers and partners seeking help with planning and deploying their Red Hat software more successfully and with a focus on security. They serve as a single point of contact for customers again and again as their technology needs evolve.
Get the proactive edge you need with specialized support
Red Hat® TAMs partner with you to resolve potential problems before they occur, minimizing disruption and freeing you to focus on your key business challenges. As a seasoned professional, a TAM helps guide and advise technology strategy, mobilizing an extended team that will work with you to get the most out of your Red Hat products and solutions.
Some of the ways a Red Hat TAM can work for you
A single point of contact and technical advocate
- Customers work directly with their TAM to resolve complex and time-sensitive issues more quickly, giving customers access to a wide range of subject matter experts.
- TAMs also connect customers to the Red Hat engineering organization, providing customers with the power to impact future product features and updates. Many new features in Red Hat products today were created due to customer needs.
Security & regulatory compliance guidance
TAMs provide context, proactive planning and patching, and prioritization for security concerns, advising customers to use tools and approaches that equip their environment to defend against security risks while also maintaining regulatory compliance.
Proactive planning
TAMs help customers:
- Take advantage of the latest product enhancements, extracting the maximum value from their existing Red Hat investments. They also
- Host regular meetings with their customers to better understand their mission, environment, open support cases, upcoming product migrations, etc.
- Provide early beta access for upcoming Red Hat product launches for interested customers
Enhance your security in real time with Red Hat Insights
Your Red Hat Technical Account Manager can use operational analytics from your Red Hat Insights subscription to send you periodic risk assessments. Red Hat Insights is a predictive analytics tool that uses intelligent data to pinpoint technical risks and help IT resolve problems before business is affected.
During our Container Adoption Journey engagement, Red Hat’s experts worked with us to define this project, build the architecture, and take that technological leap. Working with a Technical Account Manager really helped us succeed.
Read the case study
Our Technical Account Manager helps us identify and resolve potential issues before they occur, to ensure we get the most from the built-in process automation, manageability, and operational stability provided by our Red Hat software.
Read the case study
An important factor in our success is the direct connection with the Red Hat teams through our Technical Account Manager. We can access tools, strategic roadmaps, and timely updates for our technology solutions.
Read the case study
Working with our [Technical Account Manager] gives us confidence in knowing a problem will definitely be solved. Instead of just opening a ticket, he provides a single point of contact between Red Hat and our teams. It’s good to have someone who really pushes to find solutions.
Read the case study
We know we have end-to-end support with Red Hat. We can pick up the phone, any time, to do an analysis of root causes and quickly resolve any issues. On average, we have one of these calls each month, but working with Red Hat’s support means these issues never affect our end customers.
Read the case study
Connect to the support you need
Sync-up calls
Regular remote sessions with your team gives your TAM a chance to discuss ongoing projects and your organization’s priorities.
TAM dashboard
Quarterly dashboard reports from your TAM show vital metrics that can flag potential issues and recognize trends in the Red Hat products within your environment.
Customer communities
A private collaboration space for your team and your TAM is hosted on the Red Hat Customer Portal. This central repository includes announcements, proactive notifications, meeting minutes, and more.
TAM newsletter and webinars
Our monthly newsletter delivers a convenient snapshot of major product milestones, tips, tricks, and more. You can also attend regular technical webinars designed exclusively for TAM customers.
On-site visits
Your TAM will schedule time on site with your team to see your environment firsthand and get a better feel for your business needs. On-site or remote "lunch-n-learn" presentations on a variety of topics are also available.
Invitation-only events
You’ll be able to attend Red Hat Convergence, a complimentary one-day event in your region, to learn from and collaborate with the experts at the heart of the applications that your business runs on.
Specialized support options to boost your success
A RED HAT TAM CAN HELP
Put our expertise to work for you
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