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Red Hat Technical Account Management

Connect with a technical adviser who can help you plan and deploy for enterprise success

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Knowledgeable, flexible support now and in the future

Red Hat® Technical Account Managers (TAMs) are technical advisors for customers and partners seeking help with planning and deploying their Red Hat software more successfully and with a focus on security. They serve as a single point of contact for customers again and again as their technology needs evolve.

Get the proactive edge you need with specialized support

Red Hat® TAMs partner with you to resolve potential problems before they occur, minimizing disruption and freeing you to focus on your key business challenges. As a seasoned professional, a TAM helps guide and advise technology strategy, mobilizing an extended team that will work with you to get the most out of your Red Hat products and solutions.

Some of the ways a Red Hat TAM can work for you

A single point of contact and technical advocate
  • Customers work directly with their TAM to resolve complex and time-sensitive issues more quickly, giving customers access to a wide range of subject matter experts.
  • TAMs also connect customers to the Red Hat engineering organization, providing customers with the power to impact future product features and updates. Many new features in Red Hat products today were created due to customer needs.
Security & regulatory compliance guidance

TAMs provide context, proactive planning and patching, and prioritization for security concerns, advising customers to use tools and approaches that equip their environment to defend against security risks while also maintaining regulatory compliance. 

Proactive planning

TAMs help customers:

  • Take advantage of the latest product enhancements, extracting the maximum value from their existing Red Hat investments. They also 
  • Host regular meetings with their customers to better understand their mission, environment, open support cases, upcoming product migrations, etc.
  • Provide early beta access for upcoming Red Hat product launches for interested customers

Enhance your security in real time with Red Hat Insights

Your Red Hat Technical Account Manager can use operational analytics from your Red Hat Insights subscription to send you periodic risk assessments. Red Hat Insights is a predictive analytics tool that uses intelligent data to pinpoint technical risks and help IT resolve problems before business is affected.

Ministerio de Salud Presidencia de la Nación

During our Container Adoption Journey engagement, Red Hat’s experts worked with us to define this project, build the architecture, and take that technological leap. Working with a Technical Account Manager really helped us succeed.

Alejandro Lopez Osornio
Former National Director of Health Information Systems
Read the case study
Anbima

Our Technical Account Manager helps us identify and resolve potential issues before they occur, to ensure we get the most from the built-in process automation, manageability, and operational stability provided by our Red Hat software.

Robson Santanna
Manager, Architecture and Infrastructure
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Datacom

An important factor in our success is the direct connection with the Red Hat teams through our Technical Account Manager. We can access tools, strategic roadmaps, and timely updates for our technology solutions.

Santana Faint
General Manager, Business and Data Platforms, Australia and New Zealand
Read the case study
Helvetia

Working with our [Technical Account Manager] gives us confidence in knowing a problem will definitely be solved. Instead of just opening a ticket, he provides a single point of contact between Red Hat and our teams. It’s good to have someone who really pushes to find solutions.

Dr. Nikolas Nehmer
Head of Helvetia Container Platform
Read the case study
Amdocs

We know we have end-to-end support with Red Hat. We can pick up the phone, any time, to do an analysis of root causes and quickly resolve any issues. On average, we have one of these calls each month, but working with Red Hat’s support means these issues never affect our end customers.

Cedric Gegout
Head of Technical Product Management
Read the case study

Connect to the support you need

Sync-up calls

Regular remote sessions with your team gives your TAM a chance to discuss ongoing projects and your organization’s priorities.

TAM dashboard

Quarterly dashboard reports from your TAM show vital metrics that can flag potential issues and recognize trends in the Red Hat products within your environment.

Customer communities

A private collaboration space for your team and your TAM is hosted on the Red Hat Customer Portal. This central repository includes announcements, proactive notifications, meeting minutes, and more.

TAM newsletter and webinars

Our monthly newsletter delivers a convenient snapshot of major product milestones, tips, tricks, and more. You can also attend regular technical webinars designed exclusively for TAM customers.

On-site visits

Your TAM will schedule time on site with your team to see your environment firsthand and get a better feel for your business needs. On-site or remote "lunch-n-learn" presentations on a variety of topics are also available.

Invitation-only events

You’ll be able to attend Red Hat Convergence, a complimentary one-day event in your region, to learn from and collaborate with the experts at the heart of the applications that your business runs on.

Specialized support options to boost your success

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SAP TAM add-on

Organizations running SAP applications must migrate traditional workload applications to today’s SAP HANA®and SAP S/4HANA® environments by SAP’s 2027 deadline for maintenance availability. A Red Hat SAP TAM, working with a Platform TAM, can help you build a scalable, flexible, and intelligent foundation that sets you up to meet the SAP deadline and prepare for a future of innovation.

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Enhanced support for Red Hat OpenShift and Red Hat OpenStack Platform

Deployments for telco, NFV, and critical applications can often benefit from a dedicated support team who know your environment. Our team can be on a call with you within 15 minutes of reporting an issue and maintain continuous contact until resolution.

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Confirmed stateside support

Public sector customers need to meet strict data-handling and storage requirements. You’ll get help from U.S. citizen engineers; data stored in a U.S.-only, secured support system; and support for both on-premise datacenters and Certified Cloud & Services Providers.

A RED HAT TAM CAN HELP

Put our expertise to work for you

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