- Industry: Transportation
- Region: Latin America
- Headquarters: Bogota, Colombia
- Company size: 19,000 employees
Avianca struggled to consistently deliver high-quality services to its passengers as it grew its portfolio of companies and acquired new airlines—and their legacy technology systems. With Red Hat® JBoss® Middleware, the airline integrated applications for the entire organization and saw immediate improvements in the customer experience.
Avianca streamlines application integration
Avianca chose Red Hat JBoss Middleware to support its business applications. With this solution, the airline now delivers a consistent experience to its customers at all points of contact.
The airline industry is competitive, and customer expectations are high. Passengers are quick to complain or switch to the competition if they don't receive the latest services, such as fast Wi-Fi and mobile boarding passes. As a leader in the industry, Avianca wants to deliver services beyond that of any other airline. But working with more than 1,000 legacy applications made providing a superior customer experience difficult. To provide better, more consistent services, “all apps across all airlines need to work in a standardized manner,” said Juliana Ceballos, architecture and development director for Avianca. “What drives us most is knowing that the customer is expecting service beyond that of just any airline.”
With help from Red Hat, Avianca deployed a faster, more robust infrastructure to support all of their business apps, ensuring a consistent customer experience. “When these products all work together … it allows us to have fewer servers and a more standardized technological environment,” said Ceballos. “In short, it allows us to spend less and save more.”
Now when passengers fly on any of Avianca's airlines, they have access to the latest services and a consistent reservation and payment experience—no matter which airline they choose. “This [solution] enables us to provide uniform business services to our clients,” said Ceballos. By efficiently rolling out innovative services across all its airlines using the Red Hat solution, Avianca reduced total cost of ownership (TCO) by 50% and increased its return on investment (ROI) by 100%.