Success story

Aviva Asia improves response times, brings new services to market faster


Fast facts

Industry: Financial services
Region: APAC
Location: Singapore
Company size: 29,600 employees

Our relationship with Red Hat was exceptional. They understood the pressure we were under and worked to our requirements to ensure that we were able to deliver on time.

Sam Simopoulos, Regional CIO, Aviva Asia Pte. Ltd.

About the Company

When Aviva plc, a multinational insurance provider group, acquired Friends Provident International (FPI), it needed to replace FPI’s costly, proprietary imaging and bond management workflow system. With help from Red Hat® Consulting, Aviva Asia Pte. Ltd. created and launched a new application based on Red Hat JBoss® Middleware within a tight 6-month time frame, reducing costs and improving response times for end users.

Aviva Asia modernizes its business with Red Hat JBoss Middleware

When insurer Aviva Group acquired Friends Provident International, it needed to replace aging proprietary systems that were expensive to maintain, and whose licenses were soon to expire. It chose a new solution based around Red Hat JBoss Middleware, which has reduced costs and improved response time for end users. Red Hat Consulting provided expert help, enabling Aviva to hit a tight six-month deadline.

The path to success

Challenge: Streamline system migration

After acquiring Friends Provident International (FPI), Aviva found that its imaging and bond management workflow system needed to be replaced. This system was based on proprietary software with costly and inflexible renewal and maintenance fees—and the licenses were just 6 months from expiration. “The system was coming into a renewal process and needed to be upgraded,” said Sam Simopoulos, regional CIO at Aviva Asia Pte. Ltd. “It didn’t meet the needs of the company.” Aviva decided to work quickly to replace the solution using innovative technologies to support faster time to market for new services.

Case study

Aviva Asia streamlines system migration, reduces costs with Red Hat

Solution: Deploy middleware solutions for new, automated system

After evaluating several enterprise solutions, Aviva chose to migrate to a new imaging and workflow system based on Red Hat JBoss Middleware. To meet an aggressive project timeline—just 6 months from initiation to production—involving 4 vendors and system integrators, Aviva engaged Red Hat Consulting, which provided on-site guidance in several global locations. “Our relationship with Red Hat was exceptional,” said Sam. “They understood the pressure we were under and worked to our requirements to ensure that we were able to deliver on time.”

Results: Deliver cost and performance improvements

With its new, open source-based solution, Aviva has reduced vendor licensing fees and other related costs, allowing the company to flexibly adapt its IT environment to meet future needs. Also, by automating processes and integrating systems in multiple countries, Aviva is able to deliver new services to market faster. “With the new system, our response times are much faster,” said Joanna Leong, senior development manager at Aviva Asia Pte. Ltd. “We’ve had a lot of positive feedback from users.”

With Red Hat, we can meet users’ requirements, while avoiding the excessive costs of the previous system.

Sam Simopoulos, Regional CIO, Aviva Asia Pte. Ltd.