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Success story

Union Bank improves customer service with private cloud solution

Union Bank

Fast facts

Industry: Financial services
Region: North America
Headquarters: New York City
Company size: 13,700 employees

The openness and flexibility of the private cloud solution and the excellent support we receive...drove our decision to select Red Hat for our new IT infrastructure.

Don O'Connor, Managing Director, Technology Operations, MUFG Union Bank


To succeed in the competitive financial services industry, MUFG Union Bank needed to upgrade its legacy IT infrastructure to deliver new applications faster. The bank partnered with Red Hat to build a private cloud solution that frees up IT resources, reduces application delivery time from months to hours, and improves customer service.

The path to success

Challenge: Keep up with customer expectations

To stay ahead of the competition, financial services companies must quickly introduce new products and technologies that anticipate their customers’ changing needs. “Banking is highly competitive, and customers expect us to keep delivering more,” said Don O’Connor, a managing director for Union Bank, which has retail and commercial offices throughout the United States. To deliver new applications faster, the bank needed to upgrade its complex legacy technology to a new IT infrastructure.

Solution: Create a scalable private cloud

In just 45 days, the bank created a private cloud solution to standardize and automate its processes. The upgraded IT infrastructure allows the bank to scale faster, offer technology enhancements quicker, reduce operational complexity, and automate application provisioning and deploying. “The openness and flexibility of the private cloud solution and the excellent support we receive … drove our decision to select Red Hat for our new IT infrastructure,” said O’Connor.

Software & services


  • Cisco Unified Computing System servers

Results: Deliver better products quicker

Deploying new applications used to take the bank 8–12 weeks. Now it's done in just a few hours. New applications are delivered faster, with better quality, improving service for internal and external customers. Also, engineers now have the time to focus on strategic initiatives, and the bank can scale its IT environment to meet critical business needs. “Red Hat solutions provide a platform for our future,” said O’Connor. “We consider Red Hat not just a vendor, but a trusted partner to our company.”

Our internal experts were spending too much time managing inefficient processes. We needed a solution that would help us standardize and automate these processes so we could reduce our time to market for new applications.