Marco Bill-Peter is the senior vice president of Customer Experience and Engagement (CEE) at Red Hat. CEE is responsible for increasing the value customers and partners receive from their relationship with Red Hat. In addition to technical support delivery and strategic customer engagement, Bill-Peter's organization is responsible for the award-winning Red Hat Customer Portal, quality engineering, DevOps, product certifications, product security, product documentation, and translation services.
Under Bill-Peter's leadership, the role of support has transitioned from reactive interactions to a high-value, proactive, and collaborative customer engagement organization with a focus on sustained customer relationships.
As senior vice president of CEE, Bill-Peter continues to challenge the standard industry definition of support with a strategic focus on innovation that better serves customers and delivers more customer value. Bill-Peter's CEE organization focuses on delivering personalized, content-driven engagement initiatives, continued improvements to global support delivery, and proactive, automated subscription services while striving to increase customer engagement and improve the overall customer experience.
Bill-Peter has more than 20 years of experience in the information technology and support delivery fields. Prior to joining Red Hat, he held various support and engineering roles at HP, Compaq, and Digital Equipment Corporation in the USA, Europe, and Asia.