Open source, connected service, and the future of the automotive industry
The automotive industry is faced with a major decision: transform or be left behind. Disruptive technologies and new business models have forced automotive original equipment manufacturers (OEMs) to rethink the value they deliver to customers and the role an ecosystem plays in their future viability.
In this webinar, you’ll learn the:
- Trends disrupting automotive OEMs.
- Value of open source capabilities in the automotive industry.
- Impact of drones, connected equipment, and connected machinery on the customer experience.
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Aly Pinder Jr., program director, Service Innovation and Connected Products, IDC Manufacturing Insights
Aly Pinder Jr., program director of Service Innovation and Connected Products at IDC Manufacturing Insights, leads IDC research and analysis of the service and customer support market for the manufacturer, which includes field service, warranty operations, service parts management, and how these service areas impact the customer experience. He also is responsible for research that aids manufacturers as they evaluate innovative technologies like 3-D printing for service operations, augmented and virtual reality in-field support, and the use of Internet of Things (IoT) and advanced analytics for remotely monitoring and managing assets.