How to engage with Technical Account Managers at Red Hat Summit 2018

Red Hat Summit is right around the corner! We hope you are getting excited to join us in San Francisco May 8-10. If you haven’t registered yet, there’s still time! Register today using promo code CEE18 for a discount on your registration. Red Hat Technical Account Managers (TAMs) travel to Summit from all over to meet with customers, discuss goals, resolve issues, and plan for the future. There are many ways you can engage with TAMs at Summit this year:

SESSIONS WITH TAMS:

Moving Your Physical RHEL Servers to Azure or AWS

Dan Kinkead, Technical Integrated Support Manager

Tuesday, May 8 | 3:30 pm - 4:15 pm | Moscone West - Room 2011

This session discusses some of the Azure tools you can use to help maintain your Red Hat Enterprise Linux infrastructure running in Azure, as well as some Amazon Web Services (AWS) tools for use in AWS.

Building a Red Hat Enterprise Linux Gold Image for Azure

Dan Kinkead, Technical Integrated Support Manager

Wednesday, May 9 | 10:00 am - 12:00 pm | Moscone South - Room 155

This practical lab will walk through the process of how to build a standard gold image for Red Hat Enterprise Linux that works on Microsoft Azure.

Code Your Infrastructure: ELO Success Story

Flavio Andrade, Technical Account Manager

Wednesday, May 9 | 11:45 am - 12:30 pm | Moscone West - Room 2006

This session discusses how automation and integration can help companies to be disruptive while also maintaining traditional processes and a high level of security. You’ll hear how ELO used Red Hat Ansible Automation, Red Hat OpenShift, Red Hat Gluster Storage, and Red Hat Satellite to reduce their time to market while improving accountability, efficiency and the quality of their services.

Data Analytics Using Mobile, 3scale and Radanalytics

Juana Nakfour, Senior Mobile/Openshift Technical Account Manager

Thursday, May 10 | 3:00 pm - 3:45 pm | Moscone South - Room 208

This presentation will demo and describe an integrated end-to-end bike rental system for data analysis and predictive modeling, including an introduction to 3scale by Red Hat data analysis tools on Red Hat OpenShift and machine-learning tools on Radanalytics.

ENGAGEMENT ZONES

Support Central

Stop by Support Central in the Red Hat booth to meet with Technical Account Managers and the Global Support team. Check on the status of a case, submit an RFE, and get your questions answered by Red Hat product experts. Discover tools, solutions, and best practices to help you resolve issues and optimize your environment.

Customer Success Zone

Stop by the Customer Success Zone to meet with TAMs, discuss your unique environment, and get your questions answered. While you’re here test your problem-solving skills in our break-fix challenge. You’ll have 30 minutes to complete a challenge involving a Red Hat product. Finish a challenge the fastest for a chance to win cool prizes.

Meetings Center

If you would like to have a meeting with a Technical Account Manager at Summit, send an email to customer-success@redhat.com. Be sure you are registered for the event before submitting a meeting request.

Follow the Twitter channel @RedHatSupport and look for the hashtag #RHSummit for the latest updates.

A Red Hat Technical Account Manager (TAM) is a specialized product expert who works collaboratively with IT organizations to strategically plan for successful deployments and help realize optimal performance and growth. The TAM is part of Red Hat’s world class Customer Experience and Engagement organization and provides proactive advice and guidance to help you identify and address potential problems before they occur. Should a problem arise, your TAM will own the issue and engage the best resources to resolve it as quickly as possible with minimal disruption to your business.