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Three pillars for simplifying servicing of customers in banking

Watch recording from 1 agosto 2019

Simplify bank servicing in a digital world

Part 1: Achieve more with better banking services

The scope of banking operations is broad—from simple address changes to international money transfers—and banks know that operations can make or break customer experience, no matter how good the digital application is. The question is how to ensure that customers receive a streamlined experience across channels while removing unnecessary cost and friction?

In this 30-minute webinar, learn:

  • Why current approaches fall short.
  • Key considerations for prioritizing efforts.
  • New technologies available to achieve the next level of efficiency.
  • How to get started. 

Register now to learn new ways to simplify servicing your customers in a digital world.

Live-event date: Thursday, June 20, 2019 | 10 a.m. ET & 2 p.m. ET

On-demand event: Available for one year afterward.


Part 2: Three pillars for simplifying servicing of customers in banking

Making operations more efficient is key to customer satisfaction internally and externally. While there are different approaches to making operations better, getting started can often be a daunting process. 

In this webinar, learn:

  • A foundational approach to streamline processes.
  • Tips for evaluating,  prioritizing, and modernizing operations.
  • How to break down barriers between the front office and back office.

Register now and start to generate net new operational efficiencies that decrease servicing friction.


Live-event date: Thursday, August 1, 2019 | 10 a.m. ET & 2 p.m. ET

On-demand event: Available for one year afterward.

Josh West

Senior principal solutions architect, Red Hat

Josh West is a Senior Principal Solutions Architect and Team Lead for Red Hat's Global Financial Services division, serving in both consulting delivery and architecture solutions for over 12 years at Red Hat.  He is a trusted adviser to executives through development and operations leads in the top 24 NYC Global Financial firms. Entrenched in customers, he helps guide business and IT teams solving problems using modern approaches, lead to more agility and return on investment. His technical specialties include containers, microservices, platform-as-a-service, distributed architecture, transaction management, enterprise architecture, integration & messaging, business automation, open source, security and linux. 

Justin Goldsmith

senior architect, Red Hat

Justin Goldsmith is a senior architect in Financial Services Consulting at Red Hat. He has expertise in building and deploying financial services solutions with an in-depth knowledge of the security, availability, resiliency, and compliance required of regulated Financial Services workloads. 

At Red Hat, Justin has worked extensively on designing and building solutions with Fortune 500 banks. He focuses on continuous integration/continuous delivery (CI/CD) and DevOps, emphasizing automation benefits in each step of the software development life cycle. He often works with Red Hat® OpenShift®, successfully migrating legacy applications to containers and building net-new Red Hat OpenShift native applications. His diverse project background gives him a unique perspective helping his clients build sustainable applications that meet business objectives.

Sal Elrahal

senior architect, Red Hat

Sal Elrahal is a senior architect for Financial Service Consulting at Red Hat. Sal has spent over 6 years at Red Hat helping financial institutions create business value using open source middleware and cloud technologies. His expertise is creating and implementing strategic programs that include all phases of solving key challenges in digital transformation goals. He enjoys the puzzle of how people and process intersect to how detailed technology needs come together to attain the goal. His current role provides the opportunity to ensure that the delivery aligns to the strategic investments to transform the organization towards an omni-channel digital servicing model. 

Prior to joining Red Hat, Sal worked as a developer across various fields and received his bachelors of science in computer science from the University of North Carolina at Chapel Hill.