Accelerating and simplifying development
Faster time to market
As the telecommunications and media industries move from annual to monthly releases, Red Hat OpenShift Container Platform helps Amdocs match this changing cadence at scale.
By containerizing its existing applications, automating repetitive tasks, and introducing a microservices approach, the company has reduced the manual work needed to test new code, shortening release cycles and improving code quality. Developers can focus on writing functional code, while security, monitoring, and logging are managed by Microservices360.
“Using Red Hat OpenShift has increased our business agility,” said Cedric Gegout. “We can now change a few functions according to business needs without affecting the reliability or availability of an entire system.”
Faster platform performance and more efficient development is changing the perception of Amdocs in the market—and creating a competitive advantage for both the company and its customers.
“Amdocs is now ahead of the market in using microservices capabilities to help our customers get their new services to market faster,” said Cedric Gegout.
More flexible infrastructure
With Red Hat OpenShift, Amdocs applications can now move between infrastructures, giving customers more freedom—and preventing vendor lock-in.
“We recognize that each customer has different needs and requirements. Many of our customer have legacy environments but are moving to the cloud. Our microservices-based applications can be deployed on any cloud infrastructure: public, private, or on-premise,” said Cedric Gegout.
OpenShift also provides standard development tools, including Kubernetes and Jenkins, and a unified, user-friendly interface, to simplify development and deployment for Amdocs’ customers, no matter their environment.
Expert open source support
For Amdocs’ customers, providing telecommunications services to millions of customers worldwide, operational availability is critical. Amdocs works closely with Red Hat support—including regular technical meetings with the architecture teams—as well as a Red Hat Technical Account Manager (TAM) to ensure optimal performance of its OpenShift production environment.
“We know we have end-to-end support with Red Hat,” said Cedric Gegout. “We can pick up the phone, any time, to do an analysis of root causes and quickly resolve any issues. On average, we have one of these calls each month, but working with Red Hat’s support means these issues never affect our end customers.”
Focusing on continued innovation
Successful adoption of an open source application platform has had an ongoing effect on Amdocs’ approach to business.
“We’ve embraced an open source philosophy. Red Hat OpenShift is very well aligned and contributes to our reputation of being solid and dependable but also innovative and open,” said Cedric Gegout.
“The success of the OpenShift project has encouraged further contributions to open initiatives, where new functionality from different parts of the company is merged into our core products and services. We’ve created a focus on innovation and standardization in everything we do that will continue to drive our business.”
Amdocs is a leading software and services provider to communications and media companies of all sizes, accelerating the industry’s dynamic and continuous digital transformation. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of US$3.9 billion in fiscal year 2017.