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Red Hat survey: Mobile, IoT, AI, and BPM in field service operations

Advances in mobile technologies, intelligent devices, artificial intelligence, and machine learning have created new opportunities to redefine, transform, and further automate core business processes and workflows. These advances impact traditional business software applications, such as business process management and business rules management. To see how these technologies are being applied in the enterprise, this global survey looks at the area of field service operations. With field workers at the forefront of mobilization and digitalization, these trends provide useful insights that may be applicable to other use cases.