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Every year we commission independent research firm Velociti Partners to initiate a survey comparing Red Hat customer service with some of our key competitors; and every year we are excited about the results. And 2011 is no exception as we’re pleased to announce that, for the fifth year in a row, Red Hat customers ranked JBoss Enterprise Middleware No. 1 for customer satisfaction.
The survey reflects the perspectives of more than 200 developers, IT managers, architects and others who have used Red Hat Telephone Support Services since July 2010, the majority of whom had experience with multiple middleware vendors. It was designed to compare customer satisfaction levels from those who use Red Hat’s JBoss Enterprise Middleware against those who use IBM’s WebSphere and Oracle’s WebLogic.
The result: on average, JBoss Enterprise Middleware ranked 15 percent higher than both WebSphere and WebLogic.
Red Hat’s consistently high customer satisfaction rankings are largely due to the company’s focus on the customer. This focus is derived from Red Hat's ability to provide customers with the solutions they need to achieve their business goals more quickly, as well as award-winning support during a project’s lifecycle, from initial development to mission-critical, 24x7 production issues.
This is where customer loyalty comes into play, and it's a topic that's especially important to us. Red Hat's service is based on a subscription model and as a result, we have always placed customer satisfaction at the top of our list of priorities and strive to provide the very best service and support.
This priority is reflected not only in the survey results, but also in customer testimonials featured on our Get Unstuck website, which profiles a few of the many customers who have selected JBoss Enterprise Middleware rather than proprietary middleware. This website also serves as a gateway for potential new customers to better understand the value JBoss Enterprise Middleware can bring to their businesses.
We would like to take this opportunity to thank everyone who participated in the survey, as well as the dedicated Red Hat Global Support Services team members. They are the reason we are able to achieve these noteworthy results. And we look forward to continuing to provide exemplary customer service in the future.