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In the 10 years since its launch, Red Hat's users have spent an estimated 2 billion plus minutes on the Red Hat Customer Portal. That's more than 3,800 years that customers have spent on the site getting support, documentation, updates, and more. 

The Red Hat Customer Portal launched on June 22, 2010 to provide a single place for customers to access the services that make up a Red Hat subscription. Prior to the launch, subscription resources and tooling were hosted across many Red Hat websites. 

Since then, the Customer Portal has increased in scope, function, and use. The Portal delivers comprehensive product documentation, intelligent troubleshooting tools, security updates, technical support, as well as Red Hat expert and community-powered knowledge—helping customers plan, deploy, maintain, and manage their Red Hat solutions. 

Notable milestones, facts, and figures from the last 10 years: 

  • Launching the Customer Portal consolidated three ticketing systems and 12 different support systems under a single login and user experience.

  • The Portal is powered by many open source technologies, including Drupal with MySQL, Apache Solr, Red Hat JBoss Enterprise Application Platform (EAP), Red Hat Enterprise Linux (RHEL), Red Hat OpenShift Container Platform, and more.

  • In recent years, we’ve developed new tooling to help customers self-solve, including our troubleshooting tool, auto-commenting on customer support cases, and a revamped search interface.

  • In March 2014, we launched Customer Portal Labs, which help users improve performance, troubleshoot issues, identify security problems, and optimize configuration. Today there are more than 50 labs available. 

  • Today, the Customer Portal hosts more than 85,000 solutions, articles, and documents. 

  • More than a dozen internal Red Hat teams work on and contribute to the Customer Portal. 

  • Over the last 10 years, visits to the Customer Portal have increased 11-fold and users have spent an estimated 2 billion plus minutes on the site. 

  • The Association of Support Professionals (ASP) has named the Red Hat Customer Portal one of the “top ten best support websites” for nine consecutive years.

Congratulations to the Red Hat Customer Portal team and others across Red Hat who contribute to the design, code, and content that improves our customers’ experience. And thank you to our customers for helping us evolve our platform to remain one of the best support websites.


About the author

Marco Bill-Peter is the senior vice president of Customer Experience and Engagement (CEE) at Red Hat. CEE is responsible for increasing the value customers and partners receive from their relationship with Red Hat. In addition to technical support delivery and strategic customer engagement, Bill-Peter's organization is responsible for the award-winning Red Hat Customer Portal, quality engineering, DevOps, product certifications, product security, product documentation, and translation services.

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