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Case study

Cablevisión improves event processing for more efficient services

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Cablevisión, a cable and internet service provider, wanted to improve the accuracy, costs, and speed of events processing for its hybrid fiber-coaxial (HFC) network and systems. With help from Red Hat® Consulting, the service provider deployed Red Hat Fuse (formerly Red Hat JBoss Fuse) to aggregate and enrich network-generated event data and Red Hat Decision Manager (formerly Red Hat JBoss BRMS) to process events based on business rules and identify defective components. As a result, Cablevisión reduced staffing needs and increased service quality and uptime, resulting in improved customer satisfaction.