Case study

CBTS enhances customer service with Red Hat CloudForms

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Based in Cincinnati, CBTS provides IT and communications solutions to midsize and enterprise businesses. As a wholly owned subsidiary of Cincinnati Bell, CBTS prides itself on its culture of innovation, agility, and continuous learning. The company wanted to replace its homegrown cloud platform with a solution that would accommodate complex customer requirements without increasing operational costs. By deploying Red Hat® CloudForms, CBTS created a self-service provisioning portal for its current managed service cloud offering. The company automated and streamlined customer support processes and standardized its managed services offerings, increasing efficiency by 65%, improving time to market by 200%, and accelerating sales cycles by 100%.