Success story

Hilton improves digital guest experience with automation and containers

Hilton

Fast facts

Industry: Hospitality
Region: North America
Headquarters: McLean, Virginia, United States
Company size: 5,400+ properties in 106 countries and territories

We see a large amount of traffic on this platform, and we’re growing with every project. Red Hat OpenShift has allowed us to successfully scale as we grow.

Furqan Huda, Senior Director, Enterprise DevOps, Hilton

About the Company

Hilton has nearly 100 years of experience creating innovative solutions in hospitality, such as the first airport hotel and the first rooms equipped with air conditioning and television. To stay competitive, Hilton is focused on developing exciting new services and amenities and finding new ways to help team members work more efficiently. As a result, Hilton decided to partner with Red Hat to build an agile hybrid cloud computing environment to create and deploy applications faster.

Emerging technology and innovation: Hilton at Red Hat Summit 2018

Furqan Huda, senior director of enterprise DevOps at Hilton, talks about Hilton’s modernization effort with Red Hat—and how a collaborative culture helped the effort succeed.

The path to success

Challenge: Modernize the guest experience to stay competitive

The hospitality industry is fiercely competitive, with companies seeking new ways to meet customer demand. “We’re always looking to roll out new tools and technologies for our customers to make sure we’re maintaining our competitive edge,” said Furqan Huda, senior director of enterprise DevOps at Hilton. Hilton decided to modernize its legacy call center tools and infrastructure to use more modular platforms, optimize its application components, prepare for future cloud expansion, and improve collaboration between business and technology teams.

Case study

Hilton enhances digital guest experience with Red Hat container and automation technology

Solution: Modernize with a hybrid cloud approach

Hilton’s IT team searched for flexible technology that would offer greater control and choice of vendors—while still providing automation and other key capabilities. They chose Red Hat® solutions to build an agile hybrid cloud computing environment—supported by continuous integration and continuous delivery (CI/CD) and automation capabilities—to develop and launch applications faster. “We made a big cultural shift away from the waterfall approach and monolithic applications we’d been developing for the last 20-30 years,” said Huda.

Results: Enhance guest services with digital innovation

With its new IT environment, Hilton can deliver innovative customer amenities using digital channels, such as the Hilton Honors mobile application. Built on Hilton’s new hybrid cloud platform, the app allows guests to select a room, check-in, and access their room key—all from their smartphone. Also, Hilton used a DevOps approach to reduce development time from months to days. The company can now automate provisioning, scaling, and patching of its Red Hat OpenShift® environment for rapid, on-demand improvements. “We see a large amount of traffic on this platform, and we’re growing with every project,” said Huda. “Red Hat OpenShift has allowed us to successfully scale as we grow.”

We wanted to automate, improve speed to market, and move away from monolithic applications that took months to build, test, and deploy. New competitors continue to join the cloud provider landscape, and we want to be able to use the cloud of our choice.

Furqan Huda, Senior Director, Enterprise DevOps, hilton