Certified Partner Program FAQ

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Red Hat OpenStack Cloud Infrastructure Partner Network FAQs

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Overview

Q: What is this partner network and who can join?

A: The Red Hat® OpenStack® Cloud Infrastructure Partner Network is the epicenter of the OpenStack ecosystem. It gives our technology partners the tools, relationships, and resources needed to get their solutions to market fast with Red Hat products built on OpenStack.

Members of the network have access to Red Hat subject matter experts and programs, and the opportunity to create rich and dynamic relationships with other participants within the ecosystem. Appropriate participants include:

  • Developers.
  • Architects.
  • Administrators.
  • Other IT professionals.
  • Independent software and hardware vendors
    (ISVs and IHVs).
  • System integrators.
  • Managed service providers.
  • Other technology companies.

The Red Hat OpenStack Cloud Infrastructure Partner Network features 3 membership levels:

  • Red Hat Premier: Technologies fully and uniquely certified across Red Hat Enterprise Linux® OpenStack Platform, and additional technology integration like:
      • Advanced networking services (Neutron extensions)
      • Object storage (Swift)
      • Image service (Glance)
  • Red Hat Advanced: Specific technology integration with Red Hat products built on OpenStack components Nova, Cinder, and Neutron
  • Red Hat Ready: Basic technology compatibility with Red Hat products built on OpenStack technologies

Membership in the network gives participating partners the resources, expertise, and tools to test and certify specific technologies with Red Hat OpenStack technologies. Successful certification means that partner solutions are validated with Red Hat OpenStack technologies and are fully supported by our partners as certified solutions.

Q: Why are partners joining this partner network?

A: Globally recognized as the world's open source leader, Red Hat branding helps our partners:

  • Stand out from competitors.
  • Shorten the sales cycle.
  • Create new business opportunities with help from Red Hat's marketing and awareness activities.
  • Expand visibility to more than 1 million Red Hat customers.
  • Get recognized by Red Hat's extensive network of global business partners.
  • Access subject matter experts.
  • Collaborate with Red Hat partners to accelerate upstream integration.
  • Q: What do members get from their participation?

    A: Members get:

    • Software for testing and certifying their products and solutions.
    • Developer support to answer questions specific to testing and certifying products and solutions with Red Hat products built on OpenStack.
    • A trusted certification process, including automated tools and submissions.
    • Marketing and sales tools to shorten the time to market of their solutions with Red Hat OpenStack technology.
    • Multiple levels of business and technical benefits (dependent on the depth of integration with Red Hat OpenStack technologies).

    Q: What is Red Hat's message to the market?

    A: Red Hat's core messages to the industry are that we provide the industry and our customers with a stable, enterprise-ready OpenStack platform that's certified and supported by both Red Hat and members of the Red Hat OpenStack Cloud Infrastructure Partner Network.

    Along with its partners, Red Hat is dedicated to helping joint customers succeed as they deploy solutions developed by Red Hat OpenStack certified partners.

    All certified partner solutions are published in the Red Hat Marketplace, available to customers and other partners. If you'd like to participate in the network, email the Red Hat OpenStack ecosystem team.

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    Certification and partner levels

    Q: Can a partner be listed as "Advanced" if they don't have a certified solution?

    A: No. For any partner to be promoted as Advanced and Premier, the partner must have a certified solution, service, or both.

    Q: What does it mean to be certified?

    A: Partner products or solutions are considered certified after they've been validated on Red Hat Enterprise Linux OpenStack Platform. To certify your product or solution, you must successfully complete the required certification tests, then Red Hat must approve the results.

    Presently, certification is available only for partner products and solutions that offer 1 of the 3 basic OpenStack services: compute, storage, or networking. This applies to products like servers and OpenStack plug-ins or drivers.

    A full description of the certification process is presented in the Red Hat OpenStack Cloud Infrastructure Partner Network: Technology Certification Guide, which is available to all partners in the program.

    Q: Are there different levels of certification?

    A: Red Hat will be expanding the certification program to include 3 tiers of certification:

    • Self-certified is for solutions that have been verified by the partners as compatible with Red Hat Enterprise Linux OpenStack Platform. Partners must explicitly state their support for customers that use Red Hat Enterprise Linux OpenStack Platform in conjunction with a partner's self-certified solution.
    • Approved certification is for solutions that pass the certification tests prescribed by Red Hat. Partners must explicitly state their support for customers that deploy solutions on Red Hat Enterprise Linux OpenStack Platform.
    • Advanced certification is for deep integration, optimization, or both of a partner solution with Red Hat Enterprise Linux OpenStack Platform.

    Q: We have other systems that we have not certified for Red Hat Enterprise Linux 6 yet, but that are certified for Red Hat Enterprise Linux 5. Can we have those listed in the Red Hat Marketplace as well?

    A: Unfortunately, no. To be qualified for Red Hat Enterprise Linux OpenStack Platform certification, a server needs to be hardware-certified for Red Hat Enterprise Linux at a minimum.

    Q: How does being certified affect customers?

    A: Red Hat is dedicated to enabling the success of our joint customers as they deploy solutions developed by members of the Red Hat OpenStack Cloud Infrastructure Partner Network.

    All partners receive direct access to Red Hat technical expertise to assist with their testing and certification efforts via the Red Hat-certified support staff and the award-winning Red Hat Customer Portal.

    The collaborative support we provide to our customers, along with the Red Hat OpenStack partners, makes it easy for our partners to service the customers by engaging Red Hat for issue resolution and knowledge resources. This is the heart of Red Hat OpenStack Certified Partner Support.

    Q: We would like to participate in the Red Hat hardware certification program to get our servers certified with Red Hat Enterprise Linux. How do we do this?

    A: The Red Hat hardware catalog lets Red Hat Enterprise Linux users identify hardware that has been tested by Red Hat and confirm whether that hardware is also supported by Red Hat. Read about the full program, including how to enroll and get started.

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    Access to software

    Q: Can we get access to Red Hat software as part of the program?

    A: Yes, access to all of Red Hat's technologies are available for active partners. The process is described in detail in the Red hat Openstack Cloud Infrastructure Partner Network: Software Access Quick Start Guide, which is available to all partners.

    Q: What software is made available for partners in the program?

    A: Red Hat provides our partners with:

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    How to join the partner network

    Q: We want to join the partner program. What to we need to do?

    A: To get started, we'll need:

    1. Your company logo with a transparent or white background suitable for a web property.
    2. A brief company description to post on the Red Hat Marketplace website.
    3. A description of your systems. This is what will be displayed when people click your specific certification information.
    4. A nondisclosure agreement (NDA) so we can share with you information—available only to partners—specific to marketing activities.
    5. An executed partner network agreement, which will officially make your company a partner.

    Q: What are the minimum requirements for joining the program?

    A: Partner candidates must execute the mutual NDA and the partner network agreement.

    Q: How much does it cost to join?

    A: There's no cost to join the partner network.

    Q: Do we have to already have a plug-in for OpenStack to join the partner network?

    A: No, the partner network is intended to provide technology enablement assistance and to help our partners drive market awareness for the brands and solutions they're bringing to the market.

    Q: What are the benefits of joining the network?

    A: Red Hat is committed to promoting partners that support their solutions along with Red Hat technologies. Red Hat will give partners:

    • Access to subject matter experts.
    • Support services for testing and certification.
    • Marketing activities intended to drive awareness of the joint solutions.

    You'll find a full description of the benefits in the Red Hat OpenStack Cloud Infrastructure Partner Network: Program Guide, which is available to all active partners.

    Q: My company is a partner, and some of our servers are listed in the Red Hat hardware catalogas certified with Red Hat Enterprise Linux. We'd like to have additional certification for networking, storage, or both with Red Hat OpenStack technologies. How do we get started?

    A: Please submit an online request to join the Red Hat OpenStack Cloud Infrastructure Partner Network, or send us an email inquiry.

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