Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that the Red Hat Customer Portal – which provides customers with easy access to technical expertise and information about Red Hat's products – has been named one of the "Ten Best Web Support Sites" by the Association of Support Professionals (ASP). This marks the fifth year in a row the Red Hat Customer Portal has been included in the "Open Division" of ASP's annual list.
Each year, ASP grants this prestigious award, which showcases excellence in online services and support. This year, our award submission summarized our 2014 efforts to improve the user experience by continuing to transition from reactive to proactive support and services. By introducing tools such as Red Hat Access Labs, we are delivering repeatable and complex solutions to prevent, mitigate, and troubleshoot issues within our customers’ technical environments. Additionally, our Red Hat Customer Portal engineers developed an optimal user experience flow to greatly improve customers' product evaluation and download experiences.
Since 2010, the Red Hat Customer Portal has served as the online extension of Red Hat's subscription offerings, helping customers plan, deploy, and maintain their Red Hat solutions. Through the Red Hat Customer Portal, users can access a vast amount of information spanning the entire Red Hat product portfolio. This includes information on support services, knowledge sharing, and troubleshooting; software downloads; account management tools; and more.
Marco Bill-Peter, vice president, Customer Experience and Engagement, Red Hat
"It's always an honor to have your achievements recognized by an organization as regarded as ASP, and I'm thrilled that, again, they've chosen to name the Red Hat Customer Portal as one of the best support sites. For the past five years, we've worked very hard to continually improve this great online resource – and we're not done. In fact, we're excited to share more news about the strides we're making to support customers during Red Hat Summit."
Al Hahn, executive director, Association of Support Professionals
"We review a lot of websites for our annual 'Ten Best' list, and the fact that the Red Hat Customer Portal has made the cut for five straight years really speaks to the company's commitment to providing an exceptional online experience. Congratulations to Red Hat for continuing to deliver a dynamic, innovative, and user-friendly customer portal."
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