Selecione um idioma
CX has become a top priority since the start of COVID-19, according to IDC research. IDC research reveals that enterprises across the globe have escalated CX importance both during and post-COVID.
Senior executives consider customer retention to be critical to surviving the downturn and emerging stronger. But operational (customer experience) CX challenges are becoming evident. Many existing CX solutions are not flexible enough to cope with the ever-increasing speed of market changes and customer expectations.
Enterprises are looking to capture and use real-time data in conjunction with customer data that sits in their existing CX systems. Combining the two, and applying smart business rules, allows enterprises to engage with customers at the right time, with the right targeted response. Customers need to feel cared for and looked after by, and businesses can help achieve this with optimized CX solutions.
This webinar helps reveal how open source solutions provide bridges between CX vendors' proprietary walled gardens. We discuss how speed and agility can be added to your CX solutions to deliver real-time responses to customer needs; how unfixable CX systems quirks can be addressed to deliver incremental customer value; and and how Red Hat's implementation approach and enterprise open source software add value to your existing CX capabilities by enabling use cases that will delight your customers.
- How open source CX optimization solutions deliver business resilience and innovation
- Examples of practical enterprise CX optimization use cases
- The open source approach to CX optimization uncovered
Live event date: Wednesday, September 23, 2020 | 11 a.m. CEST
On-demand event: Available for one year afterward.