Corenet relies on IBM Tivoli Netcool software and Red Hat to help it deliver competitive service levels.

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March 29, 2010

Customer: Corenet

Industry: Telecomm
Geography: EMEA
Country: Finland


Solution:

Autonomic Computing, Business Resiliency, Linux, Managing Business Infrastructure, Service Management, Systems & Network Management

Benefits:

Enables quicker information retrieval with a single, consolidated browser-based interface; Avoids heavy software modifications with off-the-shelf type functionality; Cost-effectively and quickly develops solutions to address customer needs and integrate with external systems; Helps Corenet provide faster services to customers

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Background:

Corenet Oy specializes in network monitoring and management services, as well as data communications solutions for enterprises, government bodies and Information and Communication Technology (ICT) integrators.

Business Challenge:

Challenged to monitor various IT infrastructure components in its customers’ networks, Corenet needed to consolidate its management information so it could resolve problems more quickly. As a result, the company hoped to provide faster service to customers and become more competitive within its native country of Finland.


Corenet monitors different kinds of IT infrastructure components from several of its customer’s networks. It needed to consolidate management information so its Network Operation Center (NOC) could resolve problems faster. A state-of-the-art system was needed to manage Corenet’s and its customers’ infrastructures.

Solution:

Corenet deployed IBM Tivoli® Netcool® software to consolidate, correlate, filter and enrich events so that its staff could focus only on relevant events. It uses IBM Tivoli Network Manager IP Edition software to perform automatic root-cause analysis based on network topology, and it relies on IBM Tivoli Netcool/Proviso software to handle performance management.


Corenet chose to deploy IBM Tivoli® Netcool® software to help address its service management requirements. The entire solution, except IBM Netcool/Proviso software, runs on a Red Hat Enterprise Linux® operating system. The Tivoli Netcool software consolidates, correlates, filters and enriches events so that Corenet’s NOC staff can focus only on relevant events.

IBM Tivoli Network Manager IP Edition software performs automatic root-cause analysis based on network topology. The Tivoli Netcool/Proviso software runs on a Sun Solaris operating system and, with selected application packs, is used for performance management activities.

Corenet also deployed IBM Tivoli Netcool/Impact software, which was used to enhance actions in the IBM Tivoli Netcool®/OMNIbus application with information, such as device location and device type, from Corenet’s Configuration Management Database. The Tivoli Netcool/Impact software does this in real time and provides Corenet’s NOC with more meaningful information so that staff may resolve network problems faster and reduce their mean time to repair.

Benefits:

Enables quicker information retrieval with a single, consolidated browser-based interface; Avoids heavy software modifications with off-the-shelf type functionality; Cost-effectively and quickly develops solutions to address customer needs and integrate with external systems; Helps Corenet provide faster services to customers

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