In this digitized age, with decisions increasingly driven by data and consumers who expect that there’s always an “app for that,” it’s not easy to be a CIO.
You’re expected to help drive the business forward strategically and do more with a budget that’s — at best — growing incrementally. In fact, the gap between what IT is expected to deliver and what business-as-usual can provide is, if anything, widening.
Closing this IT services gap, this IT delivery gap, is not optional. If you don’t, users will procure outside services themselves—even though this often leads to both increased cost and risk.