Securely automating connected retail business

The retail industry has pivoted toward experiential business models that put the customer firmly at the center. Disruption is readily apparent in the industry as the new customer service mantras strive to provide "shopping in the stream of life" and "shipping from anywhere to everywhere."

Foundational expectations companies should have of the modern customer experience (CX) platform architecture include:

• Elastic, open, and secure platforms to foster the collaboration, innovation, and performance necessary in this new era of dynamic experiential retail.
• Virtualized environments and multiple options to run the hypervisor tool of your choice should be available.
• Automated business processes understood with business process management (BPM) tools and automated with business rules engines.

Download the IDC whitepaper, Securely automating connected retail business, to learn more.