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Support
Red Hat® recognizes that IT managers need more than just software or support to be cost-efficient and in control of their IT infrastructures. An infrastructure based on Red Hat open source solutions not only meets customer application needs today, but will be an ideal platform well into the future.
The value of Red Hat Support
In addition to high-quality software and tools, a Red Hat subscription includes access to an around-the-clock global network of the most experienced, motivated, and knowledgeable Linux® and middleware support engineers in the industry. Virtually extending your in-house expertise to ensure you manage your IT with confidence.
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"These are the best open source engineers in the industry, ...that's what the customer is paying for; this is brain power..." - Summer Maynard, senior manager, Technical Support
With a Red Hat subscription you’re entitled to production support*:
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Unlimited incidents
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Available 24x7 around the world
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Not limited to issue resolution—we're here to help you avoid issues from the start
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Unmatched technical expertise of our engineers
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Extended relationship with partners
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Rich content guiding you through planning, deployment, and operating your IT
Optional support programs are available for Technical Account Management and developer support.
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Already a subscriber? Log in to the Customer Portal.
*Product lifecycle and support provided depends on purchased subscription product.
LessBenefits of a Red Hat subscription
Stable. Secure. Scalable. Red Hat® subscriptions provide enterprise-ready solutions that can be confidently deployed to manage even your most mission-critical applications.
Questions about the Open Source Assurance program? Check out our FAQs.
Red Hat Customer Portal
We're always working to improve the customer experience. With the Red Hat® Customer Portal, you get one central area to manage and maintain your subscription, access the Red Hat Knowledgebase, engage with Red Hat and our partners, and learn how to use Red Hat solutions most effectively.
