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Red Hat recognizes that IT Managers need more than just software or support to be cost efficient and in control of their IT infrastructure. An infrastructure based on Red Hat open source solutions will not only meet customer application needs today, but will be an ideal platform well into the future.
In addition to high quality software and tools, a Red Hat subscription includes access to knowledge and technical expertise. All of these features of a Red Hat Subscription help Red Hat customers to architect, manage and operate a much more efficient, high performing, scalable and secure infrastructure.
A Red Hat subscription allows customers to leverage Red Hat's unique position in the open source development community and our strong industry relationships. Through these relationships, Red Hat combines industry and community innovation with Red Hat platform products aligning customer and partner road maps. This enables customers to deploy the more manageable and lower cost IT infrastructure that is demanded of them. Therefore all Red Hat subscriptions:
With a Red Hat subscription, you have access to an around-the-clock global network of the most experienced, motivated, and knowledgeable Linux and Middleware support engineers. This expertise can virtually extend your in-house expertise and deploy with confidence.
"These are the best open source engineers in the industry, ...that's what the customer is paying for; this is brain power..."
With a Red Hat subscription you are entitled for Production Support*
Optional Support Programs are available for Technical Account Management and Developer support.
* product life cycle and support provided depends on purchased subscription product
Red Hat is always working to improve the Red Hat customer experience. The Customer Portal provides one central area for you to manage and maintain your subscription, access the knowledge made available to you, engage with Red Hat and our partners, and learn how to use Red Hat solutions most effectively. As a subscriber, you gain access to:
"...delivery of our new customer support portal is another step forward in driving value for our customers through our subscription model. We believe in empowering customers with useful knowledge and tools to enhance and grow their Red Hat deployments."