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Red Hat Customer Portal
Access the industry leading resources for your full technology lifecycle
The Red Hat Customer Portal is the award-winning digital platform that brings Red Hat expertise to your organization - through knowledge, support and expertise to help you plan, deploy, and maintain your enterprise solutions.
At Red Hat, we believe that support from your enterprise software provider should deliver more than reactive, issue-based solutions. Your provider should be a partner who aids in your success and ensures you get the most from your enterprise products. Red Hat Support and the Red Hat Customer Portal is that partner, whose mission is to enable your success with Red Hat enterprise solutions through every interaction and with deep technical guidance. Through the Customer Portal, customers can also connect with Red Hat experts (i.e. engineers, product managers or sales), industry experts, partners and other customers who can provide the help and guidance to ensure you meet the demands of your job.
“I was very impressed with Red Hat's approach to building its Customer Portal from the ground up. More than just a slick front end, Red Hat has completely redesigned its service and support processes around the needs of its customers," said Phil Verghis, CEO at The Verghis Group, Inc. "The Customer Portal is the highly visible and now award-winning entrance, but every step of the way has also been looked at and redesigned from the customer's point of view."
The Red Hat Customer Portal was recognized by the Association of Support Professionals (ASP) as One of the Top Web Support Sites in 2011¹ and 2012².
The Red Hat Customer Portal offers a wide range of resources to help guide you through planning, deploying, and maintaining - all from a source you know and trust.
- Knowledgebase articles and solutions- trouble-shoot your issues and find answers to support questions before you open a ticket
- Reference architectures - detailed technical case studies describe solutions built, tested, and benchmarked to ensure you are implementing recommended solutions from the beginning
- Groups - collaborate with peers and Red Hat experts to share ideas and solutions
- Tech briefs - detailed use cases that provide practical advice to help you solve real-world problems with Red Hat products
- Videos - vital solutions, useful tips, product demonstrations, and inside information from Red Hat engineers and industry experts
- Product documentation - understand, evaluate, install, operate, maintain, and administer Red Hat products in supported settings and configurations
- Support case management - create, track, and manage support case activity
Connect at access.redhat.com
More information about the Red Hat Customer Portal:
A user's guide to Red Hat subscription benefits