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Developer Support Scope of Coverage

If we ship it, we...


Support

  • Installation
  • Usage
  • Configuration
  • Diagnosis

Development advice covering

  • Application architecture
  • Application design
  • Best practices
  • Tuning
  • Application porting

Red Hat will provide full support for Red Hat Enterprise Linux, JBoss Enterprise Middleware, and other Red Hat products for development use only.

Do not support

  • Production application issues
  • Wholesale application debugging
  • Modified RPMs
  • Red Hat Extras/Supplementary channel
  • 3rd-party products
  • Technology and preview features