GLOBAL SURVEY: FIELD WORKFORCE TECHNOLOGIES
SURVEY OF MOBILE, IoT, AI, and BPM IN FIELD SERVICE
For many industries, field workers are pivotal to the success of business operations, the satisfaction of customers, and the growth of the bottom line. Field workers are now at the forefront of digital transformation where artificial intelligence (AI), smart mobile devices, the Internet of Things (IoT) and business process management (BPM) technologies have created new opportunities to better streamline and transform traditional workflows and workforce management practices.
To better understand how these technologies are being applied and the impact they are having in the enterprise, Red Hat commissioned research firm Vanson Bourne to survey 300 IT decision makers from organizations in the U.S., Europe and Asia that employ a significant field workforce. The survey examined investment trends, current and future adoption patterns, use cases and implementation challenges.