Sign up for Customer Onboarding session - Getting the best out of Red Hat Customer Support
We are excited to announce a monthly session to welcome new and existing customers to Red Hat. This session specifically focuses on onboarding customers into Red Hat and how to get the best experience from our global customer support.
Date/Time: Every First Friday of the month, 10:30 am to 12:00 noon
Physical Event Location: Raffles Place meeting room, 45th floor, 88 Market Street Level 45 CapitaSpring, Singapore 048948
Google Meet: meet.google.com/ood-bmkn-sum
Agenda:
Registrations/Opening
Customer Portal - introduction
- Getting Started (navigating the site)
- Self-Service Tools (opening support cases and escalating, Customer Dashboard, etc.)
- Knowledge-base / Knowledge-Centered Service (KCS)
- Red Hat Labs
Raising Support Case
- Support / Escalation Workflow
- Severity Levels
- Service Level Agreements (SLAs)
- RH Support Hotline (for rapid response)
- Avoiding case rejection
Best Practices
- Avoiding Support Cases getting Rejected
- What to Upload in Support Cases
- Product Life Cycles (including Extended Life Support)
- Red Hat Product Support Scope
- Recommended Versions
- Supported Configurations