Red Hat Unveils Program to Accelerate Adoption of Open Source

Durham

United States, November 3, 2000

Market Leader in Open Source Solutions to Offer Support of Leading Open Source Software Applications

Red Hat®, Inc. (NASDAQ:RHAT), the leading developer and provider of open source software solutions, today announced an expansion of its services program that will provide the consulting and support enterprise organizations need for nearly all of the popular, powerful, open source software applications used by enterprises worldwide.

As the first step in the program, Red Hat's worldwide services group will immediately offer expanded Service Programs for popular open source software solutions, including top Internet software like the Apache Web Server, Sendmail and Postfix. Apache is the number one Web server and runs more than 55 percent of the Internet's Web sites. Sendmail is a messaging solution that powers 80 percent of Internet Service Providers (ISPs).

The sweeping initiative will expand in the coming months, embracing more open source solutions. This broad support program delivers enterprise users a single, trusted source for their open source computing needs.

"Some of the world's largest organizations leverage Red Hat's superior Linux support, training and consulting programs to deliver open source solutions for Internet, point-of-sale and high-availability applications, including Burlington Coat Factory, Compaq and IBM," said Bob Young, Chairman and CEO of Red Hat, Inc. "The move to deliver Red Hat's trusted expertise to support virtually all things open source helps accelerate the adoption of powerful open source technology throughout the enterprise."

"Red Hat's decision to support additional open source applications is a true win for our clients," said Ken Farber, senior vice president World Wide Alliances, Computer Associates International Inc. (CA). "By providing support to other open source applications, we have the opportunity to extend the partnership to yet another level. CA and Red Hat will continue to work closely together to incorporate new technologies, offering our clients best of breed solutions, as we have with Red Hat Linux and Unicenter TNG®."

This expansion of open source support continues Red Hat's long-standing support of the open source community and open source development. With the release of Red Hat Linux 6.1, the company began offering configuration support for the Apache Web Server. Most recently, Red Hat announced the formation of a new, non-profit organization, the Red Hat Center for Open Source, that will fund a wide range of projects and initiatives intended to advance the social principles of open source for the greater good of society. Led by an impressive group of influential leaders from technology, law, business and research, the organization will foster projects that advance the philosophy of open source.

Pricing and availability
A variety of support packs are available, ranging from installation and per-call, per-incident packages to full 24x7 enterprise support and onsite consulting and training programs. For a complete overview of the available support programs, visit Red Hat's Web site at www.redhat.com/services/techsupport_solutions.html.

About Red Hat, Inc.

Red Hat, the world's leading open source and Linux provider, is headquartered in Raleigh, NC with satellite offices spanning the globe. Red Hat is leading Linux and open source solutions into the mainstream by making high quality, low cost technology accessible. Red Hat provides operating system software along with middleware, applications and management solutions. Red Hat also offers support, training and consulting services to its customers worldwide and through top-tier partnerships. Red Hat's open source strategy offers customers a long term plan for building infrastructures that are based on and leverage open source technologies with focus on security and ease of management. Learn more: http://www.redhat.com

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Forward-Looking Statements

Forward-looking statements in this press release are made pursuant to the safe harbor provisions of Section 21E of the Securities Exchange Act of 1934. Investors are cautioned that statements in this press release that are not strictly historical statements, including, without limitation, management's plans and objectives for future operations, and management's assessment of market factors, constitute forward-looking statements which involve risks and uncertainties. These risks and uncertainties include, without limitation, reliance upon strategic relationships, management of growth, the possibility of undetected software errors, the risks of economic downturns generally, and in Red Hat's industry specifically, the risks associated with competition and competitive pricing pressures, the viability of the Internet, and other risks detailed in Red Hat's filings with the Securities and Exchange Commission, copies of which may be accessed through the SEC's Web site at http://www.sec.gov.

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