The growing importance of software support services

Watch as IDC research manager Elaina Stergiades explains the results of a recent Multiclient Study by IDC ^[1] sponsored by Red Hat Enterprise Software Support Services: Utilization and Satisfaction Study. The study highlights Red Hat's position in the top league of support providers among a prestigious group of IT industry leaders.

^[1] IDC Multiclient Study, Enterprise Software Support Services: Utilization and Satisfaction Study, May 2012.

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