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Business Rules in the Real World: The LaSer UK Interactive Voice Response System
Through this case study and demo you will learn how the JBoss Enterprise Business Rules Management System (BRMS) and JBoss Enterprise Application Platform help a large UK-based credit card and loan company to swiftly adapt their Vodaphone Interactive Voice Response (IVR) telephony services to new...More
Today's enterprise software projects place more focus on maintainability and system flexibility than ever before. The pace of product innovations, newly introduced regulations from various authorities and resulting change requests is increasing. A large dependence on enterprise information systems to support even the most basic of business processes, strengthens the value of being able to adapt those systems quickly, reliably and for a competitive price.
The global finance industry is a typical example of a vertical where the need for controlled flexibility has grown tremendously. Stricter regulations come into effect and software management costs are re-evaluated everywhere.
Through this case study and demo you will learn how the JBoss Enterprise Business Rules Management System (BRMS) and JBoss Enterprise Application Platform help a large UK-based credit card and loan company to swiftly adapt their Vodaphone Interactive Voice Response (IVR) telephony services to new situations. Topics will include:
- challenges encountered in the prior generation IVR system
- requirements and architecture of the new BRMS-based IVR system
- examples of business rules and decision tables that are modeled in the BRMS
- live demo
Date: October 27, 2010
- 2pm EDT (GMT-4 New York) / 18:00 GMT / 8pm CEST (GMT+2 Paris)
- 9am EDT (GMT-4 New York) / 13:00 GMT / 3pm CEST (GMT+2 Paris)