Red Hat Expands Professional Support Services for Corporate Linux Users


United States, June 23, 1999

Red Hat's New Support Offerings Provide Wide Array of Linux Consultation, Onsite Support and Performance Tuning With More Than 350 Experts in 20 Locations

Red Hat®, Inc., a leading developer and provider of open source operating system solutions, today announced the availability of on-site professional services the industry's first on-site, full-array service and support for Linux-based operating systems. Red Hat's on-site services will be provided by more than 350 Linux-based operating system experts located at 20 offices throughout the United States.

The addition of on-site services adds another critical element to Red Hat's Professional Service and Support Offerings. Red Hat provides services ranging from email and telephone support to certification programs to on-site consultation.

"Our mission is to provide complete service and support for Linux-based operating systems in today's companies," said Bob Young, CEO of Red Hat. "These are key elements that will ensure that customers realize the full productivity benefits of Red Hat Linux. Red Hat's services offer just that to organizations who want the power, reliability and flexibility of Linux-based operating systems."

Red Hat's on-site service offerings
Through Red Hat's new on-site services, companies that want to deploy Red Hat Linux on a large scale can choose from a full menu of expert support offerings: on-site consulting; strategy formation; planning; evaluation; classification and organization; training; implementation; recurring operation and audit. Red Hat Linux-based enterprise IT operations can choose anything from initial installation help up to full, ongoing outsourced management of their complete Linux-based information management operation.

Developed and offered through its relationship with Collective Technologies (Austin, TX), one of the leading expert service and support providers in the United States, Red Hat's onsite consulting service sets a new standard for enterprise-level support for Linux-based operating systems.

"Red Hat's professional support services let Jones Business Systems (JBS) implement the types of services that make business-critical applications viable," said Donald Young, vice president of Product Marketing at JBS, a value-added distributor of servers. "With Red Hat's support, the benefits of open source solutions can now be realized by our resellers and corporate users."

About Collective Technologies
Collective Technologies is the recognized leader in systems management for distributed enterprise computing environments. Collective Technologies specializes in keeping complex computer systems running reliably, around the clock, and offers a full range of services to address the needs of the systems management lifecycle. Collective Technologies? highly skilled consultants combine technical expertise with solid business sense to develop world-class IT solutions. Collective Technologies? eInfrastructure services apply unparalleled systems management services to the Internet and provide the leading e-business support solution. The company is headquartered in Austin, Texas, with 19 offices nationwide.

About Red Hat, Inc.

Red Hat, the world's leading open source and Linux provider, is headquartered in Raleigh, NC with satellite offices spanning the globe. Red Hat is leading Linux and open source solutions into the mainstream by making high quality, low cost technology accessible. Red Hat provides operating system software along with middleware, applications and management solutions. Red Hat also offers support, training and consulting services to its customers worldwide and through top-tier partnerships. Red Hat's open source strategy offers customers a long term plan for building infrastructures that are based on and leverage open source technologies with focus on security and ease of management. Learn more:

Common with UNIX footnote

LINUX is a trademark of Linus Torvalds. Red Hat is a registered trademark of Red Hat, Inc. UNIX is a registered trademark of The Open Group. All other names and trademarks are the property of their respective owners.