Red Hat Expands Enterprise Support Programs

Research Triangle Park

United States, May 23, 2000

Server-Based Pricing Delivers Flexible, Scalable Support Options for Fast-growing Enterprise and Internet Infrastructure Providers

Red Hat, Inc. (NASDAQ: RHAT), the market leader in open source Internet infrastructure solutions, announced today a new per-server support program that provides scalable, 24x7 annual services for desktops and servers.

Whether a customer is managing a single system or a full IT infrastructure with thousands of systems, Red Hat's annual per server offering scales to meet their requirements. Regardless of infrastructure size, these offerings give customers deploying Red Hat Linux and other open source solutions the level of service beyond that required by the quickly advancing technological environments of today. In addition, the new offering provides the flexibility to easily add systems at an increasingly lower cost per system as the number desktops or servers grow.

Red Hat is the first Linux-based software and services provider to allow customers to define their own service program based on their IT environment size. This system-based subscription program includes advanced configuration and systems administration support through Internet or telephone with standard hours, as well as 24x7 premium support based on the number of enterprise servers or workstations. Additionally, support for other open source applications such as Apache and Sendmail are included.

"As Linux continues to expand and become more mainstream, Red Hat continues to lead with its superior level of Linux-based services and support," said Bill Claybrook, research director, Aberdeen Group. "Red Hat's expansion of its enterprise support programs gives its small or large customers the ability to tailor their programs to serve their specific needs. They can stay within their budgets, but still receive the highest level of support available."

These offerings add another critical element to Red Hat's significant service capabilities, which include international training and certification, 24x7 telephone and Internet support, and on-site services. Red Hat recently announced an agreement with IBM to deliver Red Hat's hands-on, real-world Red Hat Certified Engineer (RHCE) Linux training and certification program at IBM training centers around the world.

"Red Hat's services and support are unmatched in their dependability and flexibility," said Billy Austin, vice president of marketing & sales for (NASDAQ: ODSI). "Red Hat gives us the ability to modify and scale our service program to satisfy our specific support needs and gives us the most reliable and secure Linux-based solution."

Red Hat also offers developers direct developer-to-developer engineering support, which lets programmers talk to Red Hat's expert Linux developers to resolve development challenges. In addition, the company offers a developer curriculum that is available in 16 cities and includes programming for the GNOME graphical user interface included in Red Hat Linux.

"We're putting the control back in the customers hands by giving them enterprise-class service regardless of the size of their business," said Carolyn Sparano, director of services for Red Hat. "Customers looking at Linux to build new infrastructures now have the flexibility to add as many systems as they need. As their requirements increase, so does the value."

This new enterprise support program combines with Red Hat's other Linux training and support programs to provide customers with the industry's widest array of service and support choices. In an InternetWeek comparative review, reviewers found that "what truly sets Red Hat apart from the pack is still technical support. No other distributor offers the support options of Red Hat."

About Red Hat, Inc.

Red Hat, the world's leading open source and Linux provider, is headquartered in Raleigh, NC with satellite offices spanning the globe. The most trusted name in open source, CIOs and other senior-level IT executives have ranked Red Hat as the industry's most valued vendor for two consecutive years in the CIO Insight Magazine Vendor Value study. Red Hat is leading Linux and open source solutions into the mainstream by making high quality, low cost technology accessible. Red Hat provides operating system software along with middleware, applications and management solutions. Red Hat also offers support, training and consulting services to its customers worldwide and through top-tier partnerships. Red Hat's open source strategy offers customers a long term plan for building infrastructures that are based on and leverage open source technologies with focus on security and ease of management. Learn more:

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Forward-Looking Statements

Forward-looking statements in this press release are made pursuant to the safe harbor provisions of Section 21E of the Securities Exchange Act of 1934. Investors are cautioned that statements in this press release that are not strictly historical statements, including, without limitation, management's plans and objectives for future operations, and management's assessment of market factors, constitute forward-looking statements which involve risks and uncertainties. These risks and uncertainties include, without limitation, reliance upon strategic relationships, management of growth, the possibility of undetected software errors, the risks of economic downturns generally, and in Red Hat's industry specifically, the risks associated with competition and competitive pricing pressures, the viability of the Internet, and other risks detailed in Red Hat's filings with the Securities and Exchange Commission, copies of which may be accessed through the SEC's Web site at

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