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Red Hat Extends Subscription Value with New Customer Portal
BostonUnited States, June 22, 2010
Global portal enhances customer experience with ease of access to expertise, knowledge and content across Red Hat's platform, middleware, virtualization and cloud solutions
Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced enhancements to its customer experience and subscription value with the general availability of a new global customer portal. Available to all worldwide Red Hat customers as an added benefit of their Red Hat subscription, the portal is designed to provide customers with a premium experience for accessing Red Hat knowledge and software across product lines and to encourage engagement with Red Hat to expand customer success with Red Hat solutions. The new customer portal will allow Red Hat customers to participate in and benefit from communities of users and experts. It is another important step in Red Hat's leadership delivering more value through open source subscriptions and helping to transform enterprise IT from a costly, inflexible proprietary development model to the greater innovation and flexibility offered by open source software.
"As a long-time Red Hat customer, we selected Red Hat solutions for our business-critical systems for both their high-performance technology as well as the reliable customer support relationship we gained with Red Hat," said Thomas von Steiger, head of System Engineering, Linux at Swisscom. "Having worked with Red Hat on the beta version of its new customer portal, we have benefited from a simplified way to access all of the information we need about our account and the Red Hat solutions we deploy, including improvements in navigation and searchability, to continue our successful collaboration with Red Hat."
The Red Hat customer portal is available in nine languages in which Red Hat provides technical support and provides simplified and streamlined access to Red Hat support services and tools for knowledge and troubleshooting, support case management, software downloads and account management. The tools and resources are available via the portal for all Red Hat product lines, including platform, virtualization, middleware and cloud solutions. An advanced search platform was designed at the core of the new portal to provide customers with greater capabilities for searching the enterprise-class knowledge and troubleshooting created by Red Hat engineers and support staff. The portal was built using Red Hat products and technologies, including Red Hat Enterprise Linux, JBoss Enterprise Application Platform, JBoss Seam and JBoss Developer Studio, along with several other open source technologies and frameworks. This platform will serve as the foundation for future enhancements centered on further fostering active participation and collaboration for Red Hat's customers and partners in jointly driving technology innovation, sharing knowledge and creating and delivering better solutions as tangible business value in a truly open process.
"Today's delivery of our new customer support portal is another step forward in driving value for our customers through our subscription model. We believe in empowering customers with useful knowledge and tools to enhance and grow their Red Hat deployments," said Marco Bill-Peter, vice president, Global Support Services at Red Hat. "We worked closely with many of our customers to drive optimized functionality across the portal, and are pleased to provide our global customers with a further improved customer experience with Red Hat. With this, we empower our customers to be more successful with our solutions faster, which extends the value of the subscription."
Visit "Marco's Booth" at the Red Hat Summit in Boston, June 22-25, 2010, to learn more about the Red Hat customer portal.
About Red Hat, Inc.
Red Hat, the world's leading provider of open source solutions and an S&P 500 company, is headquartered in Raleigh, NC with over 65 offices spanning the globe. CIOs ranked Red Hat as one of the top vendors delivering value in Enterprise Software for six consecutive years in the CIO Insight Magazine Vendor Value survey. Red Hat provides high-quality, affordable technology with its operating system platform, Red Hat Enterprise Linux, together with virtualization, applications, management and Services Oriented Architecture (SOA) solutions, including Red Hat Enterprise Virtualization and JBoss Enterprise Middleware. Red Hat also offers support, training and consulting services to its customers worldwide. Learn more: http://www.redhat.com.
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