Red Hat Expands Enterprise Support Programs

Server-Based Pricing Delivers Flexible, Scalable Support Options for Fast-growing Enterprise and Internet Infrastructure Providers


Red Hat, Inc. (NASDAQ: RHAT), the market leader in open source Internet infrastructure solutions, announced today a new per-server support program that provides scalable, 24x7 annual services for desktops and servers.

Whether a customer is managing a single system or a full IT infrastructure with thousands of systems, Red Hat's annual per server offering scales to meet their requirements. Regardless of infrastructure size, these offerings give customers deploying Red Hat Linux and other open source solutions the level of service beyond that required by the quickly advancing technological environments of today. In addition, the new offering provides the flexibility to easily add systems at an increasingly lower cost per system as the number desktops or servers grow.

Red Hat is the first Linux-based software and services provider to allow customers to define their own service program based on their IT environment size. This system-based subscription program includes advanced configuration and systems administration support through Internet or telephone with standard hours, as well as 24x7 premium support based on the number of enterprise servers or workstations. Additionally, support for other open source applications such as Apache and Sendmail are included.

"As Linux continues to expand and become more mainstream, Red Hat continues to lead with its superior level of Linux-based services and support," said Bill Claybrook, research director, Aberdeen Group. "Red Hat's expansion of its enterprise support programs gives its small or large customers the ability to tailor their programs to serve their specific needs. They can stay within their budgets, but still receive the highest level of support available."

These offerings add another critical element to Red Hat's significant service capabilities, which include international training and certification, 24x7 telephone and Internet support, and on-site services. Red Hat recently announced an agreement with IBM to deliver Red Hat's hands-on, real-world Red Hat Certified Engineer (RHCE) Linux training and certification program at IBM training centers around the world.

"Red Hat's services and support are unmatched in their dependability and flexibility," said Billy Austin, vice president of marketing & sales for (NASDAQ: ODSI). "Red Hat gives us the ability to modify and scale our service program to satisfy our specific support needs and gives us the most reliable and secure Linux-based solution."

Red Hat also offers developers direct developer-to-developer engineering support, which lets programmers talk to Red Hat's expert Linux developers to resolve development challenges. In addition, the company offers a developer curriculum that is available in 16 cities and includes programming for the GNOME graphical user interface included in Red Hat Linux.

"We're putting the control back in the customers hands by giving them enterprise-class service regardless of the size of their business," said Carolyn Sparano, director of services for Red Hat. "Customers looking at Linux to build new infrastructures now have the flexibility to add as many systems as they need. As their requirements increase, so does the value."

This new enterprise support program combines with Red Hat's other Linux training and support programs to provide customers with the industry's widest array of service and support choices. In an InternetWeek comparative review, reviewers found that "what truly sets Red Hat apart from the pack is still technical support. No other distributor offers the support options of Red Hat."

About Red Hat, Inc.

Red Hat, the world's leading open source and Linux provider, is headquartered in Raleigh, NC with satellite offices spanning the globe. The most trusted name in open source, CIOs and other senior-level IT executives have ranked Red Hat as the industry's most valued vendor for two consecutive years in the CIO Insight Magazine Vendor Value study. Red Hat is leading Linux and open source solutions into the mainstream by making high quality, low cost technology accessible. Red Hat provides operating system software along with middleware, applications and management solutions. Red Hat also offers support, training and consulting services to its customers worldwide and through top-tier partnerships. Red Hat's open source strategy offers customers a long term plan for building infrastructures that are based on and leverage open source technologies with focus on security and ease of management. Learn more:

There is no default locale or translation available for this content.

Forward-Looking Statements

Forward-looking statements in this press release are made pursuant to the safe harbor provisions of Section 21E of the Securities Exchange Act of 1934. Investors are cautioned that statements in this press release that are not strictly historical statements, including, without limitation, management's plans and objectives for future operations, and management's assessment of market factors, constitute forward-looking statements which involve risks and uncertainties. These risks and uncertainties include, without limitation, reliance upon strategic relationships, management of growth, the possibility of undetected software errors, the risks of economic downturns generally, and in Red Hat's industry specifically, the risks associated with competition and competitive pricing pressures, the viability of the Internet, and other risks detailed in Red Hat's filings with the Securities and Exchange Commission, copies of which may be accessed through the SEC's Web site at

LINUX is a trademark of Linus Torvalds. RED HAT is a registered trademark of Red Hat, Inc. All other names and trademarks are the property of their respective owners.

  • About Red Hat
  • Red Hat is the world’s leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at

  • Forward-Looking Statements
  • Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to delays or reductions in information technology spending; the effects of industry consolidation; the ability of the Company to compete effectively; the integration of acquisitions and the ability to market successfully acquired technologies and products; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company’s growth and international operations; fluctuations in exchange rates; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission’s website at, including those found therein under the captions "Risk Factors" and "Management’s Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company’s views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company’s views as of any date subsequent to the date of this press release.