Red Hat Support
Technical account management
Connect with a technical advisor who can help you plan and deploy for enterprise success
Red Hat® Technical Account Managers (TAMs) partner with you to resolve potential problems before they occur, minimizing disruption and freeing you to focus on your key business challenges. As a seasoned professional, a TAM helps guide your technology strategy, mobilizing an extended team that is driven to get the most out of your Red Hat enterprise solutions.
Your TAM automatically engages in strategic, high-impact support cases with designated TAM contacts. They’ll involve domain specialists and personally work your cases to resolution when needed, keeping you updated along the way.
Critical situation management
During critical situations, your TAM coordinates resources, engages specialized expertise, guides the case’s technical direction, and advocates for your needs within Red Hat.
Your TAM assists with periodic risk assessments and supportability checks aimed at improving the security, stability, and performance of your Red Hat infrastructure. Using our predictive IT analytics service, Red Hat Insights, your TAM can help you proactively identify and resolve problems before they affect business operations.
Using established, collaborative support agreements (or engagements on an ad hoc basis), your TAM pushes support cases to resolution—regardless of the number of vendors involved.
Relying on an extensive information monitoring network, your TAM tracks new bugs, errata releases, hardware and software advisories, new versions, process changes, and more. You’ll receive advance notice of changes that may impact your environment.
Enhance your security in real time with Red Hat Insights
Your Red Hat Technical Account Manager can use operational analytics from your Red Hat Insights subscription to send you periodic risk assessments. Red Hat Insights is a predictive analytics tool that uses intelligent data to pinpoint technical risks and help IT resolve problems before business is affected.Learn about Red Hat Insights
Red Hat is 50% of my team, and they will continue to be. We’ve been able to really establish a level of integration and partnership between our companies that isn’t seen anywhere else in the industry.
Regular remote sessions with your team gives your TAM a chance to discuss ongoing projects and your organization’s priorities.
Quarterly dashboard reports from your TAM show vital metrics that can flag potential issues and recognize trends in the Red Hat products within your environment.
A private collaboration space for your team and your TAM is hosted on the Red Hat Customer Portal. This central repository includes announcements, proactive notifications, meeting minutes, and more.
TAM newsletter and webinars
Our monthly newsletter delivers a convenient snapshot of major product milestones, tips, tricks, and more. You can also attend regular technical webinars designed exclusively for TAM customers.
Your TAM will schedule time on site with your team to see your environment firsthand and get a better feel for your business needs. On-site or remote “lunch-n-learn” presentations on a variety of topics are also available.
You’ll be able to attend Red Hat Convergence, a complimentary one-day event in your region, to learn from and collaborate with the experts at the heart of the applications that your business runs on.