Deon Ballard is a product marketing manager focusing on customer experience, adoption, and renewals for Red Hat Enterprise Linux. Red Hat Enterprise Linux is the foundation for open hybrid cloud. In previous roles at Red Hat, Ballard has been a technical writer, doc lead, and content strategist for technical documentation, specializing in security technologies such as NSS, LDAP, certificate management, and authentication / authorization, as well as cloud and management. She also wrote and edited the Middleware Blog for Red Hat and led portfolio solution marketing for integration and business automation.