Customer Success Stories: Red Hat provides accessibility solutions in retail, insurance, and healthcare

Customers count on Red Hat for our enterprise software solutions but also for us to think through questions on security, usability, and accessibility so that Red Hat products start with good defaults and offer useful tools to manage those settings.

This month, see how Red Hat helped a global retail giant, a large insurance provider, and the organization responsible for international public health address these questions and find success. 

The Schwarz Group’s retail revamp with Red Hat Ansible Automation Platform

Schwarz IT is the internal IT service provider of German retail group The Schwarz Group, which operates more than 12,500 stores in 33 countries under the Lidl and Kaufland brands. Each Schwarz store operates a Storeserver, a central operational system installed by the company’s local IT team that controls a range of store functions, from checkout kiosk systems to closed-captioning security (CCTV).

The retailer sought to introduce controlled, efficient self-service capabilities to speed deployment processes and improve user management and authorization. The company migrated to a supported, enterprise solution: Red Hat Ansible Tower (now part of Red Hat Ansible Automation Platform). 

The Schwarz Group opens stores when entering new markets—up to 200 stores in one year in some regions. By automating workflows and management with Red Hat Ansible Automation Platform, Schwarz IT can create and launch innovative digital services to decentralized environments like Storeservers while maintaining central control and visibility into operations worldwide.

Country administrators can automate and deploy services without root access to the store server. And, with clearly defined playbooks that establish parameters, local teams can spend less time duplicating efforts, leaving them more time to focus on local projects. Read the full case study to see how Red Hat worked with Schwarz IT’s teams to verify the new automation architecture and enhance their expertise to operate Red Hat Ansible Automation Platform in-house.

Red Hat 3scale API Management provides assurance for Wiener osiguranje insurance

Wiener osiguranje is Croatia’s fourth largest insurance company. It had developed application programming interfaces (APIs) to support its auto insurance business and other services, but as the company grew, its API environment became increasingly complex. Working with local IT consultants Combis d.o.o., Wiener evaluated several solutions before deciding to adopt Red Hat 3scale API Management, deployed on Red Hat OpenShift.

3scale API Management is an infrastructure platform that helps Wiener share, secure, distribute, control, and monetize its APIs to better support innovative, collaborative work. Integrated with this solution, Red Hat OpenShift provides an enterprise Kubernetes container environment to orchestrate and manage these services.

With 3scale API Management, running on Red Hat OpenShift, the company can track and monitor activity in real time, through a single access point. The API traffic control feature helps Wiener enforce security and access policies.  

"We now have hundreds of APIs. Without the transparency and security features provided by 3scale API Management, we wouldn’t be able to comply with the rigorous data protection standards required by our partners, such as banks and other financial institutions," said Josip Miličić, Director of IT, Wiener osiguranje.

Additionally, using a container environment on Red Hat OpenShift has helped developers create and deploy new services faster. "Our developers can focus on making APIs more effective by adding new features that let partners calculate and sell policies, verify the status of claims, and other compelling capabilities," said Miličić. These benefits and more are highlighted in the full case study.

Learning about health with Red Hat Open Innovation Labs and WHO

Let's say you're a nurse or a doctor who wants to learn more about an illness or about treating a disease like COVID-19, and you find out there's this new learning platform you can go to input a set of preferences, including your particular skill set, your experience level, and the topics you're most interested in. Then, a machine learning based model recommends courses based on all of the data you've entered, giving you the most relevant information you need to gain new competencies, perform new roles, get credentials and change healthcare practices, policies. That is the idea behind the Learning Experience Platform (LXP). 

The World Health Organization (WHO), the specialized agency of the United Nations responsible for international public health, worked with Red Hat Open Innovation Labs in an eight-week virtual residency to develop the LXP. To create its new LXP, WHO used open hybrid cloud technologies, including Red Hat OpenShift and Red Hat CodeReady Workspaces. 

Throughout the process, Red Hat taught WHO employees how to manage the platform and processes internally. WHO also began using Red Hat Learning Subscription to keep its team’s skills up to date on emerging technology.

Red Hat offered solutions to help WHO address accessibility and usability questions, like making the learning platform available on mobile devices for low bandwidth settings or saving learning content offline. The team also conducted a series of user experience tests to see how real doctors and nurses might interact with the platform. The final demo included a presentation to the WHO senior management, including its chief information officer. 

See how the presentation went in our web success story.

But wait, there's more!

Each month, Red Hat publishes case studies and success stories to help illustrate how our products and services can help organizations solve their problems and improve their environments. Visit our Red Hat Success Stories page to see how Red Hat technologies can be used to find success in your environment too.