Red Hat SummitORLANDO, Fla.-- Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced an enhanced customer experience for global users of solutions from Red Hat and SAP AG (NYSE: SAP), to be achieved through integration of the SAP® Solution Manager application management solution and Red Hat Global Support Services support ticketing system. Today's announcement was made at the SAPPHIRE® NOW conference, being held May 16-18 in Orlando, where Red Hat is exhibiting in booth 2316.
For over a decade, customers have benefited from the availability of the reliable, flexible, secure and high-performing Red Hat Enterprise Linux platform designed specifically for SAP business-critical workloads, including Red Hat Enterprise Linux for use with SAP applications. As part of Red Hat's subscription model, customers with a subscription to Red Hat Enterprise Linux receive support from experts on Red Hat's Global Support Services Team. SAP Solution Manager facilitates technical support for distributed systems with functionality that covers key aspects of solution deployment, operation and continuous improvement.
Red Hat Enterprise Linux is a recommended platform for deploying SAP applications on Linux. Red Hat and SAP customers can benefit from the integration of SAP Solution Manager and Red Hat's customer support ticketing system by gaining a single point of contact for support issues, streamlined resolution of incidents and continued collaboration for running SAP applications on Red Hat Enterprise Linux. With the integration of the ticketing systems, Red Hat and SAP will be able to more easily liaise on support issue resolutions, providing enhanced support services to customers. Customers running SAP applications on Red Hat Enterprise Linux gain access to this integration support today as part of their Red Hat Enterprise Linux subscription.
"This support integration delivers enhanced value to customers, allowing them to get more from their investments in solutions from SAP and Red Hat," said Andreas Graesser, vice president and chief operating officer, Active Global Support America at SAP. "It is a clear example of how we are cooperating with our ecosystem to deliver innovation, increased business value and higher levels of support to our customers today."
"Red Hat and SAP have long had a close technical relationship, and today we expand that relationship to bring an even further enhanced customer experience to our customers around the world," said Marco Bill-Peter, vice president, Global Support Services at Red Hat. "At Red Hat, we've expanded our customer support model over the past year with the establishment of our customer portal, including recent updates such as our online user group's launch. This integration of Red Hat's support system with the SAP global support backbone steps up our support offerings another notch."
For more information about the partnership between Red Hat and SAP, visit http://www.redhat.com/solutions/sap/.
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- About Red Hat
Red Hat is the world’s leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As the connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.
- Forward-Looking Statements
Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to delays or reductions in information technology spending; the effects of industry consolidation; the ability of the Company to compete effectively; the integration of acquisitions and the ability to market successfully acquired technologies and products; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company’s growth and international operations; fluctuations in exchange rates; and changes in and a dependence on key personnel, as well as other factors contained in our most recent Quarterly Report on Form 10-Q (copies of which may be accessed through the Securities and Exchange Commission’s website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management’s Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company’s views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company’s views as of any date subsequent to the date of this press release.
