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Civilian agencies

Transform securely to deliver critical services

Change is constant for civilian agencies across North America. And managing existing IT systems while adopting new technology to streamline operations and improve service delivery means balancing evolving regulations with security concerns and innovation. Red Hat’s open source solutions can help you achieve mission success faster with more flexibility and less risk.

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Embracing the digital future to advance your mission

As civilian agencies seek to advance their missions and deliver more personalized services with constrained resources, they must modernize by adopting new technologies while building upon legacy systems. And they must prioritize security and adapt to shifting legislative priorities and budget constraints—all while offering a customer service experience on par with top consumer brands. 

To meet these challenges, agencies must embrace the digital future. This means openly and securely transforming people, processes, and technology. As a trusted partner in IT modernization, Red Hat meets you where you are to customize solutions and remove barriers to innovation so you can get to mission faster and deliver exceptional citizen services that are cost effective and compliant with government regulations.

Red Hat meets you where you are

Whether your civilian agency’s mission focuses on healthcare, finance, science, legislation, law, or justice, Red Hat meets you where you are to solve these challenges:

Cybersecurity and risk management

Due to increasing cybersecurity threats, civilian agencies must quickly respond to security breaches and protect their agencies from threats.

Modernization

Aging infrastructure in public service IT systems is often complex, monolithic, and rules-based. This means it can be hard to keep up with demand. And while automated decisions are faster and more accurate—improving service delivery and agency efficiency—most civilian agency IT efforts focus on manually maintaining existing systems, leaving less time and fewer resources for innovation.

Optimization

Civilian agencies often struggle to manage their data centers and results are mixed when outsourced to managed service providers. In addition, many agencies are decentralized, which creates a fragmented experience for service users. This limits centralized buying power and discourages best practices and the reuse of resources.

Increased expectations

Customers expect the same high quality digital user experience from government agencies that they receive from private sector brands.

Workforce constraints

From competition for talent with the private sector to an aging workforce ready for retirement, a high percentage of government employees are in transition, leaving agencies with skills gaps to fill.

Red Hat has solutions for your unique challenges

While public sector civilian agencies share many common challenges, each has unique workloads, services, and obstacles to overcome. Red Hat understands what you’re facing and can help at every step on your journey.

Increased security

Red Hat’s Zero Trust approach to security is continuous and holistic. Our solutions meet stringent federal, state, and local security requirements

Compliance

As a trusted government partner for more than 20 years, Red Hat helps agencies meet security and risk management goals. From bridging private and public clouds, managing compliance for FIPS, FISMA, or NIST 800-53, our products are accredited and certified to meet government compliance standards.

Reduced costs

Red Hat subscriptions provide a greater return on investment, especially when considering total cost of ownership. We are hardware and cloud provider neutral, and offer more cost effective choices for infrastructure, without vendor lock-in.

Partner ecosystem

Red Hat offers an extensive catalog of certified hardware, software, and cloud partners. And we are a leader in community organizations such as Cloud Native Computing Foundation (CNCF), OpenShift Commons, The Linux Foundation, Open Source Initiative (OSI), and many others.

Cultural transformation

As a global leader in open source, Red Hat is uniquely qualified to help agencies navigate the challenges of cultural and workforce transformation.

Healthcare agencies

All aspects of healthcare are in high demand today—from hospitals and point-of-care centers to areas that handle payment and processing of claims. This means more data, information, and analytics must be accessed and processed quickly—with a focus on security and privacy. Here, patient data interoperability has a direct impact on quality of care as  IT systems become critical to the care continuum. 

As agencies strive to provide safe, innovative, and clinically relevant solutions that can scale to the needs of a vast and diverse population, they also seek to:  

  • Modernize IT with new technologies and approaches that transform processes and operations for efficiency while continuing to support existing systems and avoid vendor lock-in.

  • Accelerate and improve population and point-of-care decisions with advanced techniques such as process automation and artificial intelligence/machine learning (AI/ML).

  • Stream patient records from the bedside to the cloud for nearly real-time discovery of emergent, time-sensitive conditions such as sepsis and stroke. 

  • Use novel insights to save agency time, resources, and taxpayer dollars by preventing fraud, waste, and abuse.

  • Immediately determine applicant eligibility for multiple programs to improve patient service and outcomes. 

  • Extend cloud-native services and critical patient care to remote edge locations—and automate the remote control and management of thousands of edge systems from a central and consistent administrative experience.

Brief

Edge computing in action: Healthcare

See how medical sensors and large-scale data processing help clinicians detect and monitor conditions requiring intervention.

Brief

Earlier sepsis detection

See how machine learning models—built with Red Hat solutions—support real-time point of care diagnostics that can save the lives of patients with sepsis.

Brief

Achieving mission success: Practical AI for clinical operations

Read how Red Hat has developed a means of using applied AI to help hospitals create schedules to optimize resources and patient care.

We can’t be tied to one infrastructure, one set of tools, we need to have as many options available as possible…We have to figure out how we can take that container of new information, that new model, that new idea, and be able to move it easily to where we can actually make use of it for veterans.

Amanda Purnell

US Department of Veterans Affairs

Summit 2022 keynote session

Build the future you want

Join leaders from industry and the Department of Veterans Affairs as they share the vision of a distributed system that blends the physical and virtual worlds to create richer insights so agencies can be smarter, sustainable, and more secure.

Financial agencies

Financial agencies need to modernize IT to be more agile—all while providing cost effective, reliable services with uninterrupted uptime and maintaining strict security standards and adherence to changing government regulations. This means embracing new technologies and approaches that transform processes and operations for efficiency and security while continuing to support existing systems and processes that run and protect active operations.

In addition, financial agencies seek to:

  • Improve mission effectiveness while optimizing infrastructure for the long term, which can positively impact services, reduce costs, and result in improved customer satisfaction and FITARA scores.

  • Adapt and implement a Zero Trust approach to ensure uptime and reduce the risk of service disruptions.

  • Accelerate the move to hybrid cloud, including gaining the always-on, security-focused, scalable, and dynamic infrastructures needed with hybrid cloud strategy—and available with automated resource scaling and life cycle management.

  • Use cloud-native technologies more safely to modernize essential services provided by agencies such as the U.S. Federal Reserve, IRS, Bureau of the Fiscal Service, Social Security, among others, while avoiding vendor lock-in.

  • Quickly deliver new services across any environment to unite dispersed operations and improve the customer experience, thus helping provide economic stability.

  • Innovate with IT automation and management.

  • Analyze and orchestrate applications and systems across cloud and bare-metal deployments to better control environments, find and fix flaws quickly to protect against system attacks, and automate manual or repetitive tasks to ensure consistency and detect fraud, waste, and abuse.

  • Extend and replicate institutional knowledge and best practices with automation to reduce errors and provide safeguards against workforce shortages and burnout.

Scientific agencies 

Scientific agencies are rethinking strategies for creating data products and finding new ways to get data faster. Many agencies are relying on open source, which has capabilities to run bigger applications on smaller footprints in a more repeatable context across shared collaborators.

In addition, civilian scientific agencies seek to: 

  • Modernize IT for cost savings and flexibility.

  • Embrace new technologies and approaches to modernize processes and operations for efficiency while continuing to support existing systems and processes that run and protect active operations.

  • Accelerate the pursuit of science with automation, including using automation to extend and replicate institutional knowledge and best practices, reduce errors, provide safeguards against skill shortages, and manage, distribute, and mediate data across enterprises to turn scientific discoveries into new technology while informing public policy, healthcare, economics, and more. 

  • Use automation to gain consistent remote control over thousands of edge systems from a central data center. 

  • Move workloads to a cloud environment and replace aging infrastructure that is costly to maintain and does not scale easily.  

  • Run bigger apps on smaller footprints in a more repeatable context in any location.

  • Embrace scientific discovery at the edge and run apps in the field. 

  • Share data faster and more broadly with apps designed for containers instead of physical hardware and accelerate data comparison virtually anywhere in the world.

Press release

Red Hat joins forces with U.S. Department of Energy to bridge the gap between high performance computing and cloud environments

See how collaboration sets the stage for exascale supercomputers by establishing best practices for running next-generation HPC workloads.

Brief

Edge computing in action: Space

See how Red Hat is working with NASA to accelerate decisions at the International Space Station with edge computing.

Legislative and Independent agencies

As legislative and independent agencies embrace IT modernization, cost savings, flexibility, security, and trust for both internal and public systems are top priorities.  

In addition, civilian legislative and independent agencies seek to:

  • Modernize complex networks to increase interoperability of legislative and administrative efforts across branch domains and provide better digital services. 

  • Accurately identify and respond to security incidents while meeting critical compliance requirements to ensure IT systems are continually up and running.

  • Embrace new technologies and approaches to modernize processes and operations for efficiency, such as modernizing mainframes or expensive storage in the data center, while continuing to support existing systems and processes that run and protect active operations.

  • Move workloads to a cloud environment and replace aging infrastructure that is costly to maintain and cannot easily scale. 

  • Innovate for the future with a hybrid cloud strategy, while gaining the always-on, security-focused, scalable, and dynamic infrastructures needed with hybrid cloud strategy—and available with automated resource scaling and life cycle management.

Government symposium

Data-Driven and Intelligent Applications: Doubling Down on Digitizing Government

Tune in to government and industry experts as they discuss an interdisciplinary approach to IT modernization.

Press release

IBM and Red Hat to help modernize U.S. Department of Education G5 Grants Management System

Learn about the joint effort to replace the current G5 system with an open and flexible cloud-based system.

Law and Justice agencies

To protect our communities, law and justice agencies like the U.S. Department of Justice and the Department of Homeland Security must modernize to quickly respond to evolving threats. This means making security assets more sustainable, minimizing challenges in constrained work environments, reducing long-term costs, and sharing the right data—while still protecting it.

In addition, law and justice agencies seek to:

  • Move to the cloud while maintaining mission-critical legacy systems.

  • Prioritize security across programs.

  • Achieve security accreditation and compliance faster.

  • Adopt more agile processes and practices.

  • Use interoperable technology to improve access to biometric data and support requirements for rapid analysis and identification in the field.

  • Nurture the skills and culture change needed to modernize.

Why Red Hat?

Built upon the foundation of Red Hat® Enterprise Linux® (RHEL), OpenShift®, and Red Hat® Ansible® Automation Platform, Red Hat’s broad portfolio of solutions emphasize stability, speed, scale, and security to help civilian agencies modernize and achieve their mission to securely deliver critical citizen services.   

As your partner in digital transformation, we focus on modernization, hybrid cloud, and automation while maintaining the important balance among technology, processes, and people. Our offerings are supported with training and enablement, certifications, documentation, and technical account management to lower barriers to adoption. And working with our extensive ecosystem of partners, agencies can realize long-term cost savings and avoid vendor lock-in—all while enjoying the flexibility to run programs anywhere, any time.

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