로그인 / 등록 Account

정책 및 지침

Red Hat 교육 정책

Last Updated: March 26, 2021

Table of Contents

General Terms and Conditions

Master Agreement: All terms and conditions of your master agreement with Red Hat that governs your purchase of Training (for instance the Red Hat Enterprise Agreement available at https://www.redhat.com/en/about/agreements) and Red Hat’s Appendix 2A: Training and Training Units, apply to the purchase and consumption of Red Hat Training, in addition to the policies herein (these “Policies”). Capitalized terms that are used in these Policies but are not defined have the meanings given to those terms in your master agreement and Red Hat’s Appendix 2A.

Modifications and Updates to the Training Policies: Red Hat reserves the right, at its sole discretion, to modify or update these Policies either by posting a revised version of these Policies at https://www.redhat.com/en/about/red-hat-training-policies or by providing notice by other reasonable means. If you do not agree to the modified or updated Policies, then (a) the existing Policies will continue to apply to the Training you purchased as of the date of the modification or update for the remainder of the then-current Training term(s), and (b) the updated Policies will apply to any new purchases or renewals of Training made after the effective date of the updated Policies.

Cancellation and Rescheduling of Classes by Red Hat: Red Hat may cancel or reschedule a class, including a component of a Bundle, at its discretion. In the event of such cancellation, Red Hat will use commercially reasonable efforts to provide notice of such cancellation fourteen (14) calendar days prior to the class start date. Client will not be charged for the Red Hat cancellation or rescheduling. Red Hat is not liable for expenses incurred for Client’s travel expenses or hotel accommodations in the event that Red Hat cancels or reschedules an event.

Requirements: Client is responsible for ensuring it meets the requirements of the event in which it is enrolling. Red Hat offers skills assessments that help guide Client in enrolling in the proper course for their background. Additionally, Client can contact its local Red Hat Training sales representative for further guidance.

Right of Dismissal: In order to maintain a classroom environment that is conducive to learning, Red Hat reserves the right to dismiss a participant from any Red Hat training or exam event. A participant who harasses other participant(s) or instructor(s), or who in Red Hat's sole judgment acts inappropriately or disruptively during class, may be dismissed from the event and may not return to the premises. In case of such dismissal, Red Hat’s liability will be limited to the refunding of fees paid by Client for the course or exam, and Red Hat shall not be responsible for any consequential loss or inconvenience arising whatsoever.

Special Accommodations Policy: Red Hat may make special accommodations, on a case-by-case basis, for open enrollment classroom students, classroom exam candidates and Red Hat Individual Exam candidates, who have special needs. Participants with special needs should notify Red Hat of such needs a minimum of two weeks prior to their desired class/exam by filling out a Special Accommodations Request (SAR) form. In the case of special needs of a medical nature, a participant must have their medical/rehabilitation professional fill out a Special Accommodations Request (SAR) form. Such form should be faxed back to the indicated fax number on the form. Red Hat will review the request and contact Participant about it.

Privacy Statement: Unless terms of the applicable master agreement state otherwise, any personal data collected or created as part of your participation in Red Hat training, or an exam event, or via our chat feature or other training resources will be used by Red Hat and its affiliates and subsidiaries for legitimate business purposes in accordance with its Privacy Statement. As detailed in the Privacy Statement, Red Hat may use your personal data to fulfill your request and to provide you with the products, services, support and customer service. Red Hat may share your information with service providers that provide services related to the Red Hat training and exam event. Providing your information to Red Hat may involve transferring it to another country. You can read more about how Red Hat collects, uses and discloses personal data, your rights and choices, the transfer of personal data and other privacy practices of Red Hat when you read Red Hat’s Privacy Statement.

Minors Policy: In accordance with Red Hat’s Privacy Statement, Red Hat does not knowingly accept information from minors under the age of 16 online. Moreover, we require parental or guardian consent from minors under the age of 18 who wish to register for Red Hat Training. Accordingly, minors (under 18 years old) who desire to register for Red Hat training and/or certification exams must have their parent or guardian read and sign the Parental Consent form and fax it to the indicated contact at Red Hat, prior to enrollment.

Limitation of Liability: Red Hat shall not be liable for any interruption or delay of service, loss of service time, loss of personal data or other defects in any service provided (including failure to provide such service), if such interruption, delay, loss or defect are the result of actions or events beyond Red Hat’s reasonable control, including, but not necessarily limited to force majeure events, acts of foreign governments, and war.

Not For Resale: Resale of Red Hat training products and exams, by the purchaser to a third party, is strictly prohibited, unless the purchaser is an active authorized Red Hat distribution partner, reseller partner or training reseller partner. Red Hat reserves the right, at its sole discretion, to refuse to deliver service on any Red hat product or exam that has been resold by a non-authorized party.

Export Control Restrictions: Red Hat observes and abides by all United States export control guidelines and sanctions rulings on applicable countries, organizations and individuals. Red Hat will not deliver any training events or services, public or private, to organizations or individuals subject to US export control restrictions or sanctions. And, no attendance in classes or purchasing of subscriptions, online access or other training materials and content will be allowed by any government, organization or individual subject to United States export control restrictions and sanctions, or by any organization or individual operating or residing in any country or region of a country currently under US export control restrictions or sanctions, regardless of where such purchases may originate or where the Red Hat training events in question are being held. Individuals residing in the embargoed territories of Crimea, Cuba, Iran, North Korea, Syria and Sudan are prohibited from purchasing and Red Hat products, attending Red Hat training or taking exams with Red Hat, a company headquartered in the United States and subject to U.S. Export Administration regulations. Individuals who present approved candidate identification showing a non-embargoed country residence may attend Red hat Training, take Red Hat exams and receive certifications.

Back to top

Open Enrollment Training

Registration: Open enrollment events are exclusively for registered Named Participants. Unregistered individuals may not attend or view an event at any time.

Prohibited Use: Unauthorized recording, copying, or transmission of Open Enrollment content is strictly prohibited.

Cancellation and Rescheduling of Open Enrollment Events: Client may reschedule or cancel a purchased seat in a class or exam up to fourteen (14) days prior to the class/exam start date. If Client cancels a class or exam at least fourteen (14) calendar days prior to the class/exam start date, Client is eligible to receive a refund of paid registration fees, upon request. Client will not be eligible for a refund of paid registration fees if Red Hat does not receive a notice of cancellation or rescheduling at least fourteen (14) calendar days prior to the class/exam start date.

Substitution of Enrollees: Client may substitute enrollees as long as the substitution is made no fewer than 7 calendar days prior to the class start date for classes or the exam date for exams. It is the responsibility of Client to ensure that the substitute enrollee meets the stated course prerequisites and is provided with any course materials already provided to enrollees.

Virtual Training (VT): All Open Enrollment terms and conditions apply to Virtual Training. Registered Named Participants enrolled in a Virtual Training event must view the event from the country listed on the registration form. No individuals other than the Named Participant may view a Virtual Training event with the Named Participant. And, unauthorized recording, copying, or transmission of VT content is strictly prohibited. The student materials for VT classes are provided in hard copy or digital format (eBook). Once a Named Participant has been sent a hard copy or granted access to the student guide eBook/kit for an event, the event will be non-refundable, and Named Participants may not be substituted.

Virtual Training System Requirements: Clients are responsible for meeting the minimum system requirements to attend VT. It is Client’s responsibility to ensure the compatibility of his/her system and that the system and network performance comply with Red Hat’s requirements.

Guaranteed to Run (GTR): Red Hat may designate certain published open enrollment and virtual training events as Guaranteed-to-Run (GTR). A GTR notification can be found on scheduled course listings. Red Hat reserves the right to remove or cancel a GTR class if there are no paying students enrolled twenty-one (21) days prior to the start date of the class.

Substitution by Red Hat: If Red Hat removes a class from its open enrollment training portfolio, Red Hat reserves the right to substitute with a similar class that will be offered at the same location and date.

Changes/Suspension: Red Hat reserves the right to change the schedule of a GTR class if prevented from delivering the class by causes beyond Red Hat’s reasonable control, such as but not limited to: nonperformance or delays caused by acts of God, wars, riots, strikes, fires, floods, hurricanes, earthquakes, government restrictions, terrorist acts, or other causes beyond its reasonable control.

NO GUARANTEE: NOTWITHSTANDING ANYTHING TO THE CONTRARY IN YOUR AGREEMENT, RED HAT DOES NOT GUARANTEE THAT RED HAT TRAINING WILL BE PROVIDED UNINTERRUPTED OR ERROR-FREE EVEN FOR CLIENTS WHO SUCCESSFULLY COMPLETED THE SYSTEM TESTING PROCESS PRIOR TO THE CLASS START DATE.

Back to top

Onsite Training

Onsite Training consists of instructor-led classes and certification exams delivered to a specific client(s) at the client site, at another location designated by client or Red Hat, or via Virtual Training over the internet.

Red Hat-Provided Mobile Classroom Lab Environment: If Client is using a Red Hat-provided mobile classroom lab environment, an additional fee will apply, as specified in the Order Form. Client will be liable for any loss or damage to the equipment and hardware provided as part of the Mobile Classroom Lab Environment.

Expenses: Expenses for private on-site classes shall be charged on an event basis as specified at the time of your order and included in your total price, as specified in the Order Form.

Cancellation and Rescheduling: Client must cancel or reschedule an onsite training class or onsite exam no fewer than fourteen (14) calendar days prior to the scheduled event start date. If notice of cancellation or rescheduling is received within 1-13 days prior to the event start date, a cancellation/rescheduling fee equal to 50% of the total fee for the onsite class or exam is due to Red Hat from Client. If notice of cancellation or rescheduling is received on the class/exam start date, a cancellation/rescheduling fee equal to 100% of the total fee for the onsite class or exam is due to Red Hat from Client. Fees charged for cancellation or rescheduling will not be applied to any rescheduled training classes or exams, or any other future training purchase from Red Hat.

Instructor Selection and Scheduling: Instructors will be selected and scheduled by Red Hat based on Client needs as determined by Red Hat on an as available basis. All instructor scheduling shall be at the sole discretion of Red Hat, and Red Hat does not guarantee the availability of a specific instructor for the delivery of any specific Onsite class.

Expiration of Onsite Training Purchase: On-site training must be consumed within 12 months of the date of purchase except as otherwise approved by Red Hat in writing. Failure to consume the purchased onsite training within 12 months of the purchase date will result in forfeiture of the purchased training and no refund will be due to Client.

Back to top

Red Hat Certification and Preliminary Exams General Terms

These Red Hat exam General Terms apply to all Red Hat Certification and Preliminary Exams.

Certification: Granting of Red Hat certified status is at the sole discretion of Red Hat. Red Hat certified professionals are expected to abide by all applicable Red Hat exam policies, applicable Red Hat Exam Confidentiality Agreements, and testing guidance and procedures. Red Hat certified professionals should provide truthful documentation regarding their identity. To protect the integrity of the Red Hat exams and certifications, Red Hat certified professionals are expected to maintain at all times the highest standards of integrity and comply with all applicable laws and regulations. Any violation of these Training Policies or of the Red Hat Exam Confidentiality Agreement or Red Hat Exam Privacy and Confidentiality Agreement (in case of Red Hat Individual Exams and Preliminary Exams) may result in penalties provided for in the applicable Agreement and these Training Policies, including, but not limited to, nullification of exam results and revocation of exam pass status and certification.

Identification: All Named Participants must provide a current government-issued photo identification (ID) - preferably a valid passport (if available)- at the time of the exam.

  • Norwegian bank cards, commonly used as government ID equivalents for air travel and other critical identity checks may be used as identification for exams taken in Norway.

  • A Named Participant, who changes his or her name after registration, must provide legal documentation recognizing the change to be admitted to take the exam.

  • Under no circumstances may a Named Participant sit for a certification or expertise exam without providing positive photo identification (preferably a valid passport) as defined by these policies. Red Hat will expunge any certification or credential earned for Named Participants who have provided falsified information or who are found not to have provided positive identification for an exam.

Wearing/Use of Personal Devices in Testing Locations:

  • Due to the increasing difficulty in identifying SMART devices, the following items may not be worn during an exam:

    • Watches

    • Rings (except wedding band and engagement ring)

    • Bracelets

    • Ear pieces (except for medically-approved hearing devices)

    • Head pieces - If a Named Participant cannot remove a head piece for medical, cultural or religious reasons, the Named Participant must complete a Special Accommodations Request (SAR) form at least two weeks prior to the exam.

    • Any type of Headphones or Headsets

    • Earphones or Earbuds

  • Named Participants may not use or have out at any time during a Red Hat exam any digital materials or Smart or connected devices including but not limited to: Smart phones, tablets or other similar Smart devices.

  • Named Participants must turn off and unplug any other laptops, computers, displays, or any other personal equipment or hardware. Access to any systems or networks is not allowed when the device is being used for taking a Red Hat exam.

  • When taking a Red Hat Classroom Exam, Named Participants are strictly prohibited from using any materials in any form other than those provided by Red Hat during the Red Hat Classroom Exam.

  • For Named Participants who file a Special Accommodations Request (SAR) form that is subsequently approved by Red Hat, the following standard accommodations can be made:

    • For Red Hat Individual Exams, an extended amount of time to complete the exam can be provided.

    • For Red Hat Classroom Exams, special accommodations may include a separate room, larger monitors, additional time to complete the exams, as well as other potential accommodations.

Confidentiality of Certification and Preliminary Exams:

  • The integrity of Red Hat exams and fairness to all current and future candidates depends on the confidentiality of the Red Hat exam content and lab environment. Red Hat does not make any exam content or exam lab environment public and does not authorize the publication, dissemination or disclosure of any exam content or exam lab environment. All past, present and future exam content, solutions and lab environments are Red Hat’s proprietary confidential information and Red Hat is solely disclosing information to Named Participants for the purpose of testing their knowledge of the exam subject matter for which they seek certification. Red Hat retains all rights, title and interest in and to all certifications, programs, confidential information, and related information, and all copyrights, patent rights, trademark rights and other proprietary rights therein.

  • Named Participants are expressly prohibited from reproducing, transmitting or otherwise disclosing any exam content, solutions and lab environments related to, or disclosed to them in connection with, the Red Hat exam, in whole or in part, in any form or by any means, including visual, oral or written, whether by social media, or any type of electronic or mechanical means, for any purpose to any individual(s) or other third parties. Named Participants further agree to keep all such exam content, solutions and lab environments confidential unless and until they become generally available to the public through no fault of theirs, or unless Red Hat provides prior written authorization of a particular disclosure.

  • If Named Participants disclose such confidential Information in violation of this Section by any means, they will be undermining the integrity and security of the Red Hat exam and any certification program associated with it and, accordingly, they agree that Red Hat may revoke their Red Hat certifications (including prior certifications), nullify their results and bar them from taking any additional Red Hat exams in addition to pursuing other legal actions permitted under applicable law. Such disclosure (or threatened disclosure) may cause irreparable harm to Red Hat for which monetary damages may be insufficient and, in such event, Red Hat shall be entitled to seek all available equitable remedies, including and without limitation injunctive relief.

  • Named Participants further acknowledge and agree that while taking a Red Hat proctored exam (i) with the exception of an exam delivered by an authorized proctor in a classroom setting, if any other person(s) is (are) detected as being present in Named Participants’ workspace location, whether physically detected, overheard in any manner, by the making of noise or through sounds irrespective of whether they are in their immediate workspace location during the exam session or (ii) if the use of any material in any form and by any means or the use of any monitors, laptops, smart or connected devices, or any other personal belongings other than the device used for the purpose of Named Participants' exam is detected during the exam session, Red Hat may at its sole discretion terminate the exam, Named Participants may not receive any score and Red Hat may take the other actions set forth herein. In the event that Named Participants have completed the exam, their score may be invalidated or revoked. Furthermore, if Named Participants’ exam session is terminated for this or any other reason they will not receive a refund. If Named Participants do not agree to the terms set forth herein, they will not be allowed to proceed with the exam and will forfeit the full exam fee.

  • Cheating: Red Hat certification exams measure the ability of individuals to perform real-world tasks unassisted. To this end, the following behaviors are prohibited and may result in the pausing or immediate termination of an exam as it is being delivered or having exam results overturned and a certification withdrawn if evidence of these behaviors is discovered during or after the exam delivery.

    • Use of any materials in any form or by any means other than those provided in the exam environment during the exam.

    • Communications with anyone other than an exam's proctor during the exam.

    • Use of any system other than the one(s) provided specifically to the Named Participant during the exam.

    • Any other means for acquiring an unfair advantage with respect to the content or delivery of an exam, before or during an exam.

    Published Exam Content: Red Hat does not authorize the publication of its exam content by third parties. All Named Participants represent that they have not used any such Red Hat content published by any third party in preparing for the exam. Exam results will be vacated and certifications withdrawn for any Named Participants found in breach of this policy. Red Hat reserves the right to bar individuals suspected of such behavior from taking exams.

    Exam Results and Delivery:

    • Exam Scores: Red Hat only reports total exam scores. Red Hat will not provide additional information or details beyond the contents of the score report provided to Named Participants.

    • Criteria for Passing: Criteria for passing a Red Hat exam is at the sole discretion of Red Hat. Additionally, Red Hat has the discretion to determine whether a Named Participant has passed a Red Hat exam based on an evaluation of that Named Participant’s performance on the Red Hat exam.

    • Exam Results: A Named Participant may file a challenge with Red Hat to their exam results within thirty (30) days of the date of delivery of their exam. Failure to file a challenge within thirty (30) days will result in forfeiture of the Named Participant’s right to challenge their exam results. Red Hat may conduct a review of the challenge, at its sole discretion. All Red Hat decisions regarding a challenge to exam results shall be final.

    • Delivery of Exam Results: Red Hat will make a commercially reasonable effort to deliver exam results to the Named Participant within three (3) United States business days after the exam date. Named Participants are responsible for providing a valid email address to which Red Hat can deliver exam results. Red Hat is not responsible for results that are not deliverable due to the Named Participant providing an invalid email address, or to any email configuration on the Named Participant’s device.

    Back to top

    Red Hat Individual Exams

    Red Hat Individual Exams are certification exams administered via specially configured testing systems. Individual Exams can be delivered at a Red Hat testing center or online as a Remote Exam.

    Individual Exam Scheduling: Named Participants have one (1) year from date of purchase to schedule and take the exam. No extensions of the one (1) year term will be granted. A Named Participant must schedule their exam start time no less than twenty-four (24) hours prior to their selected start date and time.

    No Cancellation of Purchase: All Red Hat Individual Exam purchases are final, and fees are non-refundable.

    Daily Limit: A Named Participant may not take the same exam more than once in the same day. Red Hat may at its sole discretion elect to enforce a minimum interval between exam attempts.

    Rescheduling Individual Exams: Individual Exams can be rescheduled up to 24 hours prior to the scheduled exam session. Any changes made to the start time of a scheduled exam less than twenty-four (24) hours prior to the scheduled start time will result in forfeiture of the Named Participant’s exam authorization.

    No Exchange for Red Hat Classroom Exams: Red Hat does not permit exchanging an Individual Exam for a Classroom Exam. In the event that a Named Participant chooses to change their scheduled Individual Exam to a Red Hat Classroom Exam, they will be required to cancel their Individual Exam and book a new Red Hat Classroom Exam, thereby forfeiting their Individual Exam fees.

    Substitution of Named Participants: Named Participant substitution for Individual Exam sessions is not allowed at any time.

    Late Arrivals and No Show Policy: Failure to attend an exam, or arriving more than 15 minutes after the start time of an exam will result in forfeiture of the exam session and fee, and the Named Participant will not be eligible to reschedule the exam.

    Country of Purchase: Unless otherwise approved by Red Hat in writing, all Individual Exams must be taken in the enrollee’s country of residence at the time of purchase. Named Participants are prohibited from taking their exams remotely from a country under embargo by the United States.

    Red Hat Individual Exam Day Rules and Requirements:

    • Identity Authentication: A photo of the Named Participant Named Participant will be taken prior to the start of the exam and the Named Participant must present a current government issued photo identification (preferably a valid passport). Government issued identification that uses non-Latin characters must be verified by a local Red Hat representative at the testing location or the online proctor in the case of Red Hat Remote Exams prior to the Named Participant taking a Red Hat exam.

    • Individual Exam Monitoring: Named Participant taking an Individual Exam will be continuously monitored in real time by a Red Hat proctor via a live video feed from the Named Participant’s device camera. Communication with the proctor is available in several languages. The proctor will guide Named Participants through the onboarding process using live video and has the discretion to immediately terminate the exam if a Named Participant is suspected of cheating or any type of misconduct. Such violations will be immediately reported to the Red Hat Certification team, which may result in penalties including, but not limited to, nullification of exam results and revocation of exam pass status and certification.

    Red Hat Certification and Preliminary Exam Privacy Agreement:

    By participating in an Individual Exam, Named Participants acknowledge, agree and consent to the taking of video recordings of their face, image, desk, workspace and possible audio recordings during the exam for the purposes of exam quality, security and the integrity of the exam process. Named Participants consent to the continuous monitoring of them by video in real time while they take the exam, the processing of such personal data by Red Hat and its third party data processors, and the transfer of such data to Red Hat and its third party data processors in the United States or other countries where they are located. Named Participants acknowledge that they have no expectation of privacy as regards their face, image, audio or actions during the exam, and agree to waive any and all claims asserting a violation of their right to privacy during the exam insofar as such claims pertain to the recording of their face, image, audio or actions during the exam. If Named Participants do not agree to be recorded by video for the monitoring purposes as described, they will not be allowed to proceed with the exam.

    Maintenance of Exam Data and Digital Artifacts: Red Hat saves and stores various digital artifacts associated with Individual Exams, including disk images for the virtual machines used during an exam, the video recording of the exam session, and chat logs, among other elements. Due to the constraints of local storage capacity, Red Hat cannot guarantee the maintenance of any artifacts for any specific period of time. Red Hat is also not responsible for the loss of digital artifacts due to causes beyond Red Hat’s reasonable control, including, but not necessarily limited to, hosting facility error or negligence, fire, theft, vandalism, war, acts of foreign governments, or other force majeure events.

    Individual Exams are subject to the Red Hat Exam Privacy and Confidentiality Agreement. Violation of these policies or other behavior that suggests misconduct may result in the remote monitor pausing or terminating an exam.

    Red Hat Remote Exams

    Red Hat Remote Exams provide an individual online testing option that is both convenient and flexible. A Named Participant is responsible for providing their own device and connectivity. Red Hat Remote Exams are certification exams delivered through a configured and restricted live environment for the sole purpose of delivering the Red Hat Remote Exam. Nothing is installed on Named Participants’ systems during the exam session and Red Hat does not save any information or hold any information on the devices after Named Participants log out from their exam session.

    Red Hat Remote Exam-Specific Compatibility Test: Named Participants are required to run a compatibility test from within the Remote Exam live environment in advance of their scheduled exam date preferably at the same time of day as the scheduled exam. This allows Named Participants to check the compatibility of the hardware and network that they plan on using to take the exam. Named Participants can only proceed with their scheduled Red Hat Remote Exam if their compatibility test is successful. It is therefore imperative to ensure that the compatibility test is completed in advance of the scheduled exam. Named Participants are advised to cancel the scheduled exam and not to reschedule until they have resolved the issues raised by the compatibility test. A successful run of the compatibility tool does not guarantee the absence of issues when the exam is delivered. Because Named Participants will use their personally provided device, location and network, Red Hat cannot troubleshoot these for any of the Named Participants. In the event there are problems that significantly impede Named Participants’ ability to take the exam, Red Hat at its sole discretion will allow the Named Participant to discontinue and reschedule the exam at a later date.

    Red Hat Remote Exam System and Hardware Requirements:

    • Named Participants electing to take a Remote Exam must meet certain system and hardware requirements as published by Red Hat under Getting Ready for your Red Hat Remote Exam and provided to Named Participants. Red Hat may update these requirements from time to time at Red Hat’s sole discretion. It is the responsibility of the Named Participant to ensure that their device and connectivity meet any requirements published by Red Hat.

    • The hardware requirements include the use of one external web camera. Any sustained interruption of the web camera feed may result in the termination of the exam session without refund.

    Red Hat Remote Exam Workspace Policy

    • In addition to the above policy regarding “Wearing/Use of Personal Devices in Testing Locations”, Named Participants taking a Red Hat Remote Exam will need to ensure that there are no Smart devices, writing instruments or objects (including but not limited to pens, pencils, markers), printed materials (including but not limited to paper, sticky notes, notepads, books, memo cards), or any items on the wall with writing (including but not limited to whiteboards or pictures) in close proximity or on their desks or in their workspace. If a Named Participant’s workspace does not pass a room scan, they will not be permitted to proceed with the exam. Suitability of the exam workspace is entirely at Red Hat’s discretion and an exam may be cancelled or rescheduled for any of the aforementioned reasons or for reasons other than those mentioned herein.

    • Only one physical display will be allowed for the exam. Named Participants must turn off and unplug any additional laptops, computers, monitors, displays or any other personal equipment or hardware in their workspace other than the computer or laptop used for the exam. Named Participants will not be allowed to proceed with the Remote Exam until the requirement specified herein is met.

    NO GUARANTEE: NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN OR IN RED HAT AND CLIENT’S AGREEMENT, RED HAT DOES NOT GUARANTEE THAT RED HAT EXAM SESSION STREAMS WILL BE PROVIDED UNINTERRUPTED OR ERROR-FREE, EVEN FOR NAMED PARTICIPANTS WHO SUCCESSFULLY COMPLETE THE COMPATIBILITY TESTING PROCESS PRIOR TO THE EXAM START DATE.

    Red Hat Remote Exam-Specific Disclaimers:

    • Red Hat is not responsible for any issues arising from a Named Participant’s device being connected to the testing environment or any service issues arising from device performance, network connectivity, or functioning of the Named Participant’s network or the public network infrastructure, or use of hardware or software by a Named Participant that does not meet the requirements published by Red Hat.

    • Red Hat cannot assume responsibility for the proper functioning of a Named Participant’s network. Named Participants must choose a reliable network and are required to run the compatibility test to ensure a suitable environment. Should network connectivity problems arise within the first 30 minutes of the exam and the Named Participant is unable to resolve the connectivity problems, they can request to have the exam attempt discontinued and will be allowed to reschedule the Red Hat exam.

    • Red Hat is not responsible for damage or other impact to a Named Participant’s device while connected to the Red Hat remote testing environment, or after they have logged off and out of the Red Hat remote testing environment, or as a result of taking the Red Hat Remote Exam, including but not limited to: the device being hacked; the device infected by any malicious software; any loss of data or any changes in the operation of a Named Participant’s device.

    Non-availability of Red Hat Remote Exams in People’s Republic of China: Red Hat Remote Exams are not available or approved for sale or delivery or guaranteed for access in the People’s Republic of China. Red Hat makes no guarantee as to the quality of service, availability of access or continuity of access to Red Hat Remote Exams in the People’s Republic of China. A Named Participant who purchases their Remote Exam in another country, and who attempts to access their Remote Exam in the People’s Republic of China, may experience a slower or diminished quality of service, or may find they are unable to access the Remote Exam environment. In any such case, no refund, compensation or rescheduled delivery shall be made to the Named Participant by Red Hat.

    Back to top

    Red Hat Preliminary Exams

    All terms and conditions of Red Hat Individual Exams apply to Red Hat Preliminary Exams unless otherwise noted below.

    Delivery of Preliminary Exams: A Preliminary Exam is delivered to a Named Participant via the internet.

    Named Participant Device and Connectivity: A Named Participant is responsible for providing their own device and connectivity to access their Preliminary Exam via the internet. It is the responsibility of the Named Participant to ensure that their device and connectivity meet any requirements published by Red Hat and provided to Named Participants.

    Required Web Browser Software: Named Participant must use the internet browser software package and version referenced in their exam confirmation email. If the Named Participant does not use the required internet browser software, they will not be able to access their scheduled Preliminary Exam. Failure to successfully log in to the exam environment within twenty (20) minutes of the scheduled start time will result in forfeiture of the scheduled exam as well as any opportunity to reschedule the exam in question.

    Use of Connectivity Test Link: It is the responsibility of the Named Participant to use the connectivity test link provided by Red Hat to test the ability of their device and network connectivity to access the Preliminary Exam online. Any issues with connectivity or device performance must be addressed prior to the scheduled exam start time.

    NO GUARANTEE: NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN OR IN RED HAT AND CLIENT’S AGREEMENT, RED HAT DOES NOT GUARANTEE THAT RED HAT EXAM SESSION STREAMS WILL BE PROVIDED UNINTERRUPTED OR ERROR-FREE, EVEN FOR NAMED PARTICIPANTS WHO SUCCESSFULLY COMPLETE THE SYSTEM TESTING PROCESS PRIOR TO THE EXAM START DATE.

    Connectivity Disclaimer: Red Hat is not responsible for service issues arising from device performance, network connectivity, functioning of the Named Participant’s network or the public network infrastructure, or use of hardware or software by the Named Participant that does not meet the requirements published by Red Hat.

    Preliminary Exam Monitoring: A Named Participant will be monitored by a Red Hat proctor via a live video feed from the Named Participant’s device camera. Any interruption of the video connection may result in termination of the exam session, without refund.

    Non-availability of Preliminary Exams in People’s Republic of China: Preliminary Exams are not available or approved for sale or delivery or guaranteed for access in the People’s Republic of China. Red Hat makes no guarantee as to the quality of service, availability of access or continuity of access to Preliminary Exams in the People’s Republic of China. A Named Participant who purchases their Preliminary Exam in another country, and who attempts to access their Preliminary Exam in the People’s Republic of China, may experience a slower or diminished quality of service, or may find they are unable to access the Preliminary Exam environment. In any such case, no refund, compensation or rescheduled delivery shall be made to the Named Participant by Red Hat.

    Back to top

    Red Hat Online Learning (ROLE) Subscription

    Red Hat Online Learning offers an online, HTML5 self-paced learning experience available for all courses and in multiple languages. ROLE is supplemented with 90-days of unlimited access to course content, 80 hours of cloud-based labs, and webinars from Red Hat experts.

    • Term: The Term of a Role Subscription is ninety (90) days from the start date selected at the time of order. Interruption of service shall not be cause to modify the Term of the subscription. Any adjustment to the Term of the subscription will be at the sole discretion of Red Hat.

    • ROLE Subscription Renewals: ROLE Subscriptions may be renewed, upon mutual agreement of the Client and Red Hat, for successive ninety (90) day Terms. Renewal of the Subscription will be at the list price for the subscription, at the time of renewal, unless otherwise approved by Red Hat or a Red Hat Authorized Reseller Partner.

    • Named Participant: A ROLE Subscription is limited to a single registered Named Participant. Unregistered individuals may not view any ROLE content at any time. Unauthorized recording, copying, or transmission of ROLE content is strictly prohibited.

    • Limitation of Availability for Named Participant Use Data: Red Hat does not guarantee the continued availability of a Named Participant’s use data for any expired subscription, including but not necessarily limited to course progress, lab environments, exam availability, and user configuration changes.

    • Sharing of Named Participant Use Data: Red Hat reserves the right to share a Named Participant’s use data or other subscription related information with parties related to the purchase and management of the subscription. This may include, but is not limited to, the purchaser of the subscription, the Named Participant’s supervisors and managers, and the training staff of the Named Participant’s employer.

    • Country of Purchase: The Named Participant must view the class from the country from which it was purchased, as indicated at the time of order.

    • Cancellations: Client may not cancel ROLE subscriptions at any time.

    • Right of cancellation by Red Hat: If the Named Participant or Client violates the terms of use of a ROLE subscription, such as by allowing multiple users access to a single Named Participant’s materials, Red Hat may cancel the ROLE Subscription, prior to its expiration, without refund.

    • Rescheduling the start date: Client may not reschedule the start date of a ROLE subscription at any time.

    • Delayed start date: While Client may not reschedule the start date of the ROLE subscription, the start date may be scheduled up to 90 days after the effective date of purchase, if agreed in writing.

    • Substitution of enrollees: During the term of the ROLE subscription, substitution of the single Named Participant is not permitted except as otherwise approved by Red Hat in writing.

    • Software Requirements: Accessing a ROLE classroom requires a modern browser. Verify that your system meets the requirements for ROLE by accessing the Compatibility Test Page for Red Hat Training.

    • Access to Labs: A ROLE Subscription makes a Named Participant eligible for 80 hours of lab access. Labs are made available to Named Participants on a first come, first served basis. And, Red Hat reserves the right, at its sole discretion to limit access at any time to labs for any course, based on limited capacity availability, network disruption or other factors which may negatively impact the user experience or otherwise make lab access unavailable. Red Hat reserves the right to periodically remove inactive lab environments. Lab environments that have not been accessed within the preceding seven (7) day period are subject to deletion. Some exclusions may apply. As long as a Named Participant has enough remaining lab hours, they may re-provision a lab for the course in question. However, where a lab environment has been deleted, any progress or state information of the deleted lab will be lost and will not be restored upon the re-provisioning of the lab. After the end of the subscription Term, any unused labs hours will be forfeited. An, no refunds or credits will be provided for unused lab hours.

    • Lab Support: In order to support the lab needs of a Named Participant, Red Hat Technical Support Engineers may need to power on and use a Named Participant’s lab environment to resolve issues reported by the Named Participant. This troubleshooting support time will be charged against the Named Participant’s lab hour allotment.

    • eBook Download: eBooks are available in PDF format. With a ROLE subscription, the Named Participant may download the eBook associated with each ROLE course one (1) time during the subscription term.

    • Content updates and changes: Red Hat reserves the right to add, update, or remove content and other features to the Subscription at Red Hat’s discretion without notice.

    • Content language: ROLE Subscription materials are available in English. Some materials may be made available in other languages however Red Hat does not guarantee that content will be available in languages other than English. Where non-English, translated content is made available, Red Hat does not warrant the accuracy of such content.

    • Non-availability in People’s Republic of China: Red Hat Online Learning (ROLE) is not currently approved for sale or guaranteed for use in the People’s Republic of China. Red Hat makes no guarantee as to the quality of service, availability of access or continuity of access to ROLE in the People’s Republic of China. A Named Participant who purchases their ROLE in another country, and who attempts to access their ROLE in the People’s Republic of China, may experience a slower or diminished quality of service, or may find they are unable to consistently able to access the service. In any such case, no refund or other compensation shall be made to the Named Participant by Red Hat.

    • NO GUARANTEE: NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN OR IN RED HAT AND CLIENT’S AGREEMENT, RED HAT DOES NOT GUARANTEE THAT RED HAT TRAINING STREAMS WILL BE PROVIDED UNINTERRUPTED OR ERROR-FREE, EVEN FOR NAMED PARTICIPANTS WHO SUCCESSFULLY COMPLETE THE SYSTEM TESTING PROCESS PRIOR TO THE CLASS START DATE.

    Back to top

    Red Hat Learning Subscription (RHLS) General Terms

    Red Hat Learning Subscription (RHLS) offers a one (1)-year unlimited access to Red Hat’s comprehensive curriculum of online learning and video classroom courses delivered in multiple languages. The selection of courses included within the RHLS subscription may vary based on the tier of RHLS purchased by Client. Depending on the tier of RHLS, Named Participant can also receive access to a certain amount of hands-on lab hours, Red Hat exams, instructor-led virtual training sessions, expert chat, and certain other learning resources, tools and support. RHLS is available in the following subscription tiers: Red Hat Learning Subscription - Basic (RHLS - Basic), Red Hat Learning Subscription - Standard (RHLS - Standard), Red Hat Learning Subscription- Premium (RHLS - Premium), and Red Hat Learning Subscription - Developer (RHLS - Developer).

    Elements of RHLS:

    The following elements are included in all paid RHLS subscription tiers as noted below during the term of the active paid RHLS subscription. These do not apply to free trials of any tier of RHLS:

    • Unlimited access to Red Hat self-paced online learning and video classroom courses delivered in multiple languages.

    • Early access to courses and labs currently in development.

    • Access to Labs: All RHLS subscriptions include up to four hundred (400) hours of cloud-based lab access, unless otherwise provided herein.

    • Access to skills paths.

    • eBook Download: All RHLS subscriptions include up to ten (10) ebook downloads, unless otherwise provided herein.

    • RHLS Enterprise Management Level Reporting - Optional Reporting Feature.

    • RHLS Technical Support.

    • The following general terms and conditions apply to all versions of RHLS unless otherwise provided herein.

    • Term: The Term for a Red Hat Learning Subscription is one (1) year from the start date selected by Client at the time of purchase. The start date must be within ninety (90) days of the purchase date.

    • Red Hat Learning Subscription Renewal: A Red Hat Learning Subscription may be renewed, upon mutual agreement of the Client and Red Hat, for successive one (1) year Terms. Renewal of the Subscription will be at the list price for the subscription, at the time of renewal, unless otherwise approved by Red Hat or an Authorized Red Hat Training Reseller Partner.

    • Named Participant: A Red Hat Learning Subscription is limited to a Named Participant. Individuals other than Named Participants may not view any Red Hat Learning Subscription content at any time. Any unauthorized recording, copying, or transmission of Red Hat Learning Subscription content is strictly prohibited.

    • Limitation of Availability for Named Participant Use Data: Red Hat does not guarantee the continued availability of a Named Participant’s use data for any expired Red Hat Learning Subscription, including but not necessarily limited to course progress, lab environments, exam availability, and user configuration changes.

    • Sharing of Named Participant Use Data: Red Hat reserves the right to share a Named Participant’s user data or other Red Hat Learning Subscription related information with parties related to the purchase and management of the subscription. This may include, but is not limited to, the purchaser of the subscription, the Named Participant’s supervisors and managers, and the training staff of the Named Participant’s employer.

    • Cancellations: Client may not cancel Red Hat Learning Subscription at any time.

    • Right of cancellation by Red Hat: If the Named Participant or Client violates the terms of use of a Red Hat Learning Subscription, such as by allowing multiple users access to a single Named Participant’s materials, Red Hat may cancel the Red Hat Learning Subscription, prior to its expiration, without refund.

    • Rescheduling the start date: Client may not reschedule the start date of a Red Hat Learning Subscription at any time.

    • Delayed start date: While Client may not reschedule the start date of the Red Hat Learning Subscription, the start date may be scheduled up to ninety (90) days after the effective date of purchase, if agreed in writing.

    • Substitution of enrollees: During the term of the Red Hat Learning Subscription, substitution of the single Named Participant is not permitted except as otherwise approved by Red Hat in writing.

    • Software Requirements: Accessing RHLS requires a modern browser. Verify that your system meets the requirements for RHLS by accessing the Compatibility Test Page for Red Hat Training.

    • Access to Labs: A Red Hat Learning Subscription includes up to four hundred (400) hours of lab access. Labs are made available to Named Participants on a first come, first served basis. And, Red Hat reserves the right, at its sole discretion to limit access at any time to labs for any course, based on limited capacity availability, network disruption or other factors which may negatively impact the user experience or otherwise make lab access unavailable. Red Hat reserves the right to periodically remove inactive lab environments. Lab environments that have not been accessed within the preceding seven (7) day period are subject to deletion. Some exclusions may apply. As long as a Named Participant has enough remaining lab hours, they may re-provision a lab for the course in question. However, as part of the aforementioned deletion, any progress or state information of the deleted lab will be lost and will not be restored upon the re-provisioning of the lab.

    • eBook Download: eBooks are available in PDF format. A Named Participant may download eBooks associated with RHLS online courses, subject to the following limits: (a) a Named Participant may download no more than one (1) eBook per day; (b) a Named Participant may download no more than ten (10) different eBooks during the subscription term.

    • Content updates and changes: Red Hat reserves the right to add, update, or remove content and other features of the Red Hat Learning Subscription at Red Hat’s discretion without notice.

    • Content language: Red Hat Learning Subscription materials are available in English. Some materials may be made available in other languages. However, Red Hat does not guarantee that content will be available in languages other than English. Where non-English, translated content is made available, such translations may not accurately reflect the original content.

    • RHLS Enterprise Management Level Reporting - Optional Feature: Red Hat offers a self-service feature within the RHLS platform for Clients purchasing Red Hat Learning Subscriptions for their employee or personnel Named Participants. The enterprise management level reporting feature allows the Client to name enterprise administrators and enterprise managers who may access and download learning progress reports of their respective enterprise Named Participants. The learning progress reports may include personal data related to the Named Participants, such as Red Hat user name, training course progress data, lab activity usage, and status of exams. Client is responsible for keeping the enterprise administrator and manager information accurate and up-to-date. Client is also responsible for assessing the suitability of using this optional feature and for Client’s use of this feature in accordance with any laws applicable to Client, including but not limited to, privacy, employment laws and any other applicable labor regulations. Client will provide notice and where appropriate choice to its Named Participants so that Client’s enterprise administrators and managers are authorized to have access to such learning progress reports. Named Participants may request not to share their learning progress reports with Client in which case the Named Participant will still have access to the Red Hat Enterprise Learning Subscription provided by the Client, however, the learning progress report will not be visible to Client’s designated managers on the account or the Client administrators. For more information on Red Hat’s privacy practices, please see Red Hat's Privacy Statement

    • RHLS Technical Support: RHLS Technical Support is available to all RHLS Named Participants via the chat feature or through a support request form provided under the support section within the RHLS platform. RHLS Technical Support consists of assistance with account or enrollment questions, lab environment questions, Red Hat training platform questions, or course technical-related questions. RHLS Technical Support provided to RHLS Named Participants is limited to the scope referenced herein and does not include any content-related questions or remote support sessions to troubleshoot, analyze or otherwise diagnose devices used by Named Participants to access the learning platform. RHLS Technical Support is provided to Named Participants in English, but may be available in other languages. RHLS Technical Support is available from the start of business day on Monday through the end of business day on Friday in Named Participant’s time zone. Red Hat will use commercially reasonable efforts to provide an initial response to a RHLS support request as described above in a timely manner. Response time may vary. Red Hat may at its sole discretion add, change, remove, or otherwise limit the scope of the RHLS support provided under the RHLS Technical Support.

    • Right to End an RHLS Technical Support Session: Red Hat may end an RHLS Technical Support session at any time at its discretion, for reasons including but not limited to the session reaching a reasonable time limit, or the use of any Red Hat determined unacceptable topic or inappropriate or abusive behavior. Red Hat may at its own discretion determine if a support request is out-of-scope and either redirect Named Participant to the appropriate support service (if applicable) or end the support session.

    • Country of Purchase: A Red Hat Learning Subscription must be set up, accessed and consumed only in the country where the Named Participant resided when it was purchased.

    • Non-availability in People’s Republic of China: Red Hat Learning Subscription is not currently approved for sale or guaranteed for use in the People’s Republic of China. Red Hat makes no guarantee as to the quality of service, availability of access or continuity of access to Red Hat Learning Subscription in the People’s Republic of China. A Named Participant who purchases their Red Hat Learning Subscription in another country, and who attempts to access their Red Hat Learning Subscription in the People’s Republic of China, may experience a slower or diminished quality of service, or may find they are unable to consistently be able to access the service. In any such case of service quality or interruption of service when being used in the People’s Republic of China, no refund or other compensation shall be made to the Named Participant by Red Hat.

    • NO GUARANTEE: NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN OR IN RED HAT AND CLIENT’S AGREEMENT, RED HAT DOES NOT GUARANTEE THAT RED HAT TRAINING STREAMS WILL BE PROVIDED UNINTERRUPTED OR ERROR-FREE, EVEN FOR NAMED PARTICIPANTS WHO SUCCESSFULLY COMPLETE THE SYSTEM TESTING PROCESS PRIOR TO THE CLASS START DATE.

    Back to top

    RED HAT LEARNING SUBSCRIPTION BASIC VERSION INCLUDED IN IBM LEARNING INDIVIDUAL SUBSCRIPTION WITH RED HAT LEARNING SERVICES (RED HAT SKU: LS130C)

    For the Red Hat Learning Subscription Basic version (LS130C) included in the IBM Individual Learning Subscription with Red Hat Learning Services product, sold only through IBM, all Red Hat Learning Subscription general terms apply except for the following.

    • For LS130C, the start date of the offering will be set jointly by IBM and Red Hat, based on the date of Client order, and to ensure that the start date of both the Red Hat and IBM components are as close to each other as possible. Client does not have the ability to set the start date for the IBM Individual Learning Subscription with Red Hat Learning Services and its Red Hat component, LS130C. IBM and Red Hat make no specific guarantee as to the actual start dates of the IBM and Red Hat components of the IBM Individual Learning Subscription with Red Hat Learning Services. Such start date shall be at the sole discretion of IBM and Red Hat.

    • LS130C includes up to two hundred (200) hours of lab access.

    • LS130C may not be purchased as a standalone offering. The LS130C is available only as part of the bundled IBM Individual Learning Subscription with Red Hat Learning Services, available only through IBM.

    Back to top

    Red Hat Learning Subscription Standard (RHLS - Standard)

    The following terms and conditions apply only to RHLS - Standard and RHLS Enterprise – Standard.

    • Elements of RHLS - Standard:

      • All elements of RHLS described in the Red Hat Learning Subscription General Terms are included in RHLS - Standard.

      • Expert Chat – on-demand access to technical experts

      • Instructor Office Hours – scheduled access to technical experts. This feature is only available if an expert cannot be provided for a requested Expert Chat session.

      • Expert Extras - online recorded Expert videos

      • Five (5) Red Hat Individual Exam entitlements and two (2) unique exam retake entitlements per subscription year, subject to the conditions below. Exam entitlements included in a Red Hat Learning Subscription may only be used for Red Hat Individual Exams and Preliminary Exams and may not be applied to a Classroom Exam.

      • RHLS Exam Support

    • Exams for RHLS-Standard Named Participants: All of the same terms and conditions for Individual Exams and Preliminary Exams apply to Individual Exams and Preliminary Exams included as part of a Red Hat Learning Subscription, except as otherwise provided below.

      All terms and conditions of RHLS related to Individual Exams, and their access and consumption, apply to both Individual Exams and Preliminary Exams included in an RHLS – Standard subscription unless otherwise noted below.

      • Exam entitlements included with an RHLS – Standard subscription must be consumed during the one (1) year subscription period. Exam entitlements included in the RHLS – Standard subscription may not be used after the subscription has expired, and may not be carried over to a renewal term of a subscription.

      • A Named Participant should (but is not required to) complete the learning requirement associated with a given exam in order to register for a first attempt of an exam in a subscription year. Exams and their recommended skills paths are displayed on the Red Hat Learning Subscription Portal.

      • The two (2) exam retake entitlements can only be applied to exams taken during the subscription term as part of the RHLS - Standard subscription. Each exam retake must be used for a different Red Hat exam. For example, if the Named Participant fails an exam, they may use one of their retakes to take that same exam again. If the Named Participant fails the same exam a second time and wishes to retake the exam for a third time, they may not use their second retake for the same exam. Instead, the Named Participant will have to purchase a standalone exam authorization for the second retake of the exam in question.

      • Failure to comply with the terms and conditions concerning exam security and confidentiality may result in forfeiture of exam attempts and retakes included in RHLS - Standard.

      • RHLS Exam Support: RHLS Exam Support is available to RHLS - Standard Named Participants via the chat feature. RHLS Exam Support consists of assistance with questions regarding enrolling into a Red Hat exam, accessing exam certificates, scheduling an exam enrollment, exam scheduler and/or RHLS dashboard synchronization, or cancellation of an exam. RHLS Exam Support is provided to Named Participants in English, but may be available in other languages. RHLS Exam Support is available from the start of business day on Monday through the end of business day on Friday in Named Participant’s time zone. Red Hat will use commercially reasonable efforts to provide an initial response to a RHLS support request as described above in a timely manner. Response time may vary. Red Hat may at its sole discretion add, change, remove, or otherwise limit the scope of the support provided under the RHLS Exam Support.

      • RHLS Exam Support is not, and is not intended to provide Named Participant with any support in preparation for, results from, or content related to Red Hat exams.

      • Right to End an RHLS Exam Support Session: Red Hat may end an RHLS Exam Support session at any time at its discretion, for reasons including but not limited to the session reaching a reasonable time limit, or the use of any Red Hat determined unacceptable topic or inappropriate or abusive behavior. Red Hat may at its own discretion determine if a support request is out-of-scope and either redirect Named Participant to the appropriate support service (if applicable) or end the support session.

      • RHLS – Standard – Expert Chat: Expert chat will allow an RHLS-Standard Named Participant to connect to content support experts in real time, to solve challenges with course and lab materials. Additionally, Expert Chat offers a way for students to schedule an instructor office hours session, if a chat expert is not available.

      • Availability of Expert Chat and Wait Time: Expert Chat is on demand, and chat experts are assigned to requests on a first come, first served basis. Wait times for chat may vary. Any wait time communicated by the Expert Chat feature is only an estimate, and Red Hat does not commit to providing an expert within the estimated wait time.

      • Availability of Expert: Expert availability for an Expert Chat will vary. In the event that an expert cannot adequately respond to the Named Participant’s inquiry in Expert Chat, the Named Participant may schedule an instructor office hours session to address their inquiry.

      • Session Time Limit: An individual Expert Chat session is limited to a maximum connect time of thirty (30) minutes. In the event that a Named Participant’s chat inquiry cannot be resolved within the allotted session time, the Named Participant may, if they choose, schedule an instructor 0ffice hours session to address any additional discussion required.

      • Per User Session Limit: A Named Participant is limited to one chat session per business day, based on the business hours in the region where their account is located.

      • Limitation on Topics: Expert chat is intended only as support for Red Hat training courses provided in the RHLS – Standard subscription. Topics outside of the content of the Red Hat training courses included in the RHLS – Standard subscription are not acceptable topics to be addressed during Expert Chat sessions. Red Hat chat experts will not discuss preparation for, results from, or content related to Red Hat certification exams.

      • Right to End a Chat Session: Red Hat may end an Expert Chat session at any time, including because the session has met the time limit above or because unacceptable or inappropriate topics have been raised.

      • Expert Chat is not, and is not intended to provide consulting services. Red Hat technical support staff will not provide consulting on technical matters during Expert Chat sessions.

      • NO GUARANTEE: RED HAT DOES NOT GUARANTEE THE AVAILABILITY OF AN EXPERT TO RESPOND TO ANY SPECIFIC CHAT INQUIRY AT ANY SPECIFIC TIME, OR THAT A SPECIFIC CHAT INQUIRY FROM A NAMED PARTICIPANT WILL BE RESOLVED IN ANY EXPERT CHAT SESSION OR OTHERWISE.

      • RHLS - Standard Expert Extras: Expert Extras are pre-recorded video sessions provided as part of the RHLS - Standard subscription. Red Hat will publish Expert Extras content as it becomes available. Red Hat reserves the right to remove Expert Extras content at Red Hat’s discretion.

      • RHLS - Standard Instructor Office Hours: Instructor office hours are phone or video-based meetings with technically qualified Red Hat support staff, to discuss course content issues or questions. A Named Participant may access and consume instructor office hours in accordance with the following terms and conditions.

        • Access to Instructor Office Hours: A Named Participant may access instructor office hours only if the Named Participant has requested an Expert Chat session for which an expert is not available. In such case, the Named Participant will be invited to schedule an instructor office hours session.

        • Scheduling an Appointment: Instructor office hours appointments are scheduled on an as available basis, and Red Hat reserves the right to cancel or reschedule office hour appointments. Red Hat may work with the Named Participant to coordinate the rescheduling of appointments, at Red Hat’s discretion.

          Red Hat may require additional time to arrange a technical resource for an Instructor Office Hour appointment, which may affect the ability to accept or schedule such requests.

        • Hours of Availability: Instructor office hours appointments are only offered Monday through Friday, exclusive of Red Hat holidays. Instructor office hours appointments may not be available at all hours of the day or within the business hours of all worldwide geographies.

      • Limitations on Topics Covered: Instructor office hours are intended as support only for Red Hat training courses provided as part of RHLS - Standard Subscription. Topics outside of the Red Hat training courses provided as part of the RHLS-Standard Subscription are not acceptable topics during instructor office hours appointments. Red Hat support staff will not discuss preparation for, results from, or content related to Red Hat Certification Exams as part of instructor office hours.

        • Instructor Office Hours are not Consulting Services. Red Hat technical support staff will not provide consulting on technical matters during instructor office hours.

        Back to top

        RED HAT LEARNING SUBSCRIPTION PREMIUM (RHLS - PREMIUM)

        The following terms and conditions apply only to RHLS - Premium and RHLS Enterprise – Premium.

        Elements of RHLS - Premium:

        All elements of RHLS-Standard are included in RHLS - Premium, unless otherwise provided herein.

        • Virtual Training Live Sessions - unlimited access to instructor-led virtual training sessions covering Red Hat courses in a modular delivery format. These modular virtual training sessions are exclusive to RHLS - Premium and may only be accessed through the RHLS - Premium service by Named Participants subscribed to RHLS - Premium.

        • RHLS Live Sessions Support - is exclusive to RHLS - Premium virtual training sessions.

        All terms and conditions of RHLS - Standard apply to RHLS – Premium, with the additional terms and conditions noted below also applying to RHLS – Premium in addition to the RHLS – Standard terms and conditions:

      • Virtual Training Session Schedule and Enrollment: RHLS - Premium includes instructor-led virtual training sessions of Red Hat’s courses in a modular delivery format. The availability of any specific Red Hat training course as part of the RHLS - Premium virtual training schedule shall be at the sole discretion of Red Hat.

      • Named Participant is responsible for assessing his/her/their suitability for enrolling into the virtual training session.

      • Named Participant can view a schedule of available virtual training sessions and sign up for up to twenty (20) sessions concurrently.

      • Named Participant can attend an unlimited number of sessions throughout the one (1)-year term of their subscription, subject to the twenty (20) concurrent session limit above.

      • Access to a live virtual training session is made available to Named Participant 15 (fifteen) minutes prior the scheduled start time.

      • Enrollment into a virtual training session is available on a first come, first served basis. Named Participant will not be able to enroll into a session if the session is full. Named Participant may not attend a virtual training session unless they have been enrolled into the session and the session moderator will immediately cancel any unauthorized attendance.

      • Red Hat reserves the right to change, update, or otherwise modify the virtual training session schedule including, but not limited to: the instructor; number of sessions offered; topic of the virtual training session; and number of seats available without any prior notice to Named Participant.

      • A Named Participant may cancel their enrollment into a scheduled virtual training session at any time prior to the scheduled start time of the virtual training session.

      • RHLS - Premium Virtual Training Sessions - Guaranteed to Run (GTR): All RHLS - Premium virtual training scheduled sessions are Guaranteed-to-Run (GTR). Notwithstanding the forgoing, Red Hat reserves the right to remove or cancel a session if there are no students enrolled up to fourteen (14) days prior to the start date of the session.

      • Red Hat Recommendation for Optimal Learning Experience: RHLS - Premium virtual training sessions have been designed to be consumed as standalone modular offerings. For a learner who is new to a Red Hat topic or course, Red Hat recommends that the learner completes any available prerequisites and skills assessments, and consumes all modules that constitute a standard Red Hat course, in sequence.

      • NO GUARANTEE: NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN OR IN RED HAT AND CLIENT’S AGREEMENT, RED HAT DOES NOT GUARANTEE THAT RED HAT TRAINING WILL BE PROVIDED UNINTERRUPTED OR ERROR-FREE EVEN FOR NAMED PARTICIPANTS WHO SUCCESSFULLY COMPLETED THE SYSTEM TESTING PROCESS PRIOR TO THE RHLS - PREMIUM VIRTUAL TRAINING SESSION START DATE.

      • RHLS Live Sessions Support: RHLS Live Sessions Support provides RHLS - Premium Named Participant with exclusive real-time assistance for RHLS - Premium virtual training sessions via chat with questions specific to connecting to the RHLS - Premium virtual training session, or lab access-related questions arising during the virtual training live session. RHLS Live Sessions Support does not provide assistance with any questions regarding Named Participants’ choice of or suitability for the virtual training sessions, or any questions related to the virtual training course content or its prerequisites. RHLS Live Sessions Support is provided to Named Participant in English, but may be available in other languages. RHLS Live Sessions Support is available from the start of business day on Monday through the end of business day on Friday in Named Participant’s time zone. Red Hat will use commercially reasonable efforts to provide an initial response to a support request as described above in a timely manner. Response time may vary. Red Hat may at its sole discretion add, change, remove, or otherwise limit the scope of the support provided under the RHLS Live Sessions Support.

      • Right to End a RHLS Live Sessions Support: Red Hat may end a RHLS Live Sessions Support at any time at its discretion, for reasons including but not limited to the session reaching a reasonable time limit, or the use of any Red Hat determined unacceptable topic or inappropriate or abusive behavior. Red Hat may at its own discretion determine if a support request is out-of-scope and either redirect Named Participant to the appropriate support service (if applicable) or end the support session.

      • RHLS - Premium Availability: RHLS - Premium is currently only available in the United States and Canada.

      Back to top

      Red Hat Learning Subscription (RHLS) - Developer

      • All Red Hat Learning Subscription General Terms apply unless otherwise provided herein.

      • All elements of Red Hat Learning Subscription – Basic are included unless otherwise provided herein.

      • Courses and Exams Included: A Red Hat Learning Subscription – Developer includes only those courses, Individual Exams and Preliminary Exams that are relevant to the job role of developer. See www.redhat.com/training for more information.

      • Access to Labs: A Red Hat Learning Subscription - Developer includes up to one hundred (100) hours of lab access. Labs are made available to Named Participants on a first come, first served basis. And, Red Hat reserves the right, at its sole discretion, to limit access at any time to labs for any course, based on limited capacity availability, network disruption or other factors which may negatively impact the user experience or otherwise make lab access unavailable. Red Hat reserves the right to periodically remove inactive lab environments. Lab environments that have not been accessed within the preceding seven (7) day period are subject to deletion. Some exclusions may apply. As long as a Named Participant has enough remaining lab hours, they may re-provision a lab for the course in question. However, as part of the aforementioned deletion, any progress or state information of the deleted lab will be lost and will not be restored upon the re-provisioning of the lab.

      • Exams for RHLS-Developer Named Participants: All of the same terms and conditions for Individual Exams and Preliminary Exams included in an RHLS - Standard subscription apply to Individual Exams and Preliminary Exams included as part of an RHLS – Developer subscription, except as otherwise provided below.

        • RHLS-Developer includes up to three (3) Red Hat Individual Exams or Preliminary Exams, subject to the conditions below.

        • Exam entitlements included in RHLS-Developer may be used for a first attempt at an exam or a retake of an exam.

        • Exam entitlements included with an RHLS – Developer subscription must be consumed during the one (1) year subscription period. Exams entitlements included in the RHLS – Developer subscription may not be used after the subscription has expired, and may not be carried over into a renewal term of a subscription.

        • A Named Participant exam candidate should (but is not required to) complete the learning requirement associated with a given exam in order to register for a first attempt of an exam in a subscription year. Exams and their recommended skills paths are displayed on the Red Hat Learning Subscription Portal.

        • Failure to comply with the terms and conditions concerning exam security and confidentiality may result in forfeiture of exam attempts included in RHLS - Developer.

        • RHLS Exam Support: RHLS Exam Support is available to RHLS - Developer Named Participants via the chat feature. RHLS Exam Support consists of assistance with questions regarding enrolling into a Red Hat exam, accessing exam certificates, scheduling an exam enrollment, exam scheduler and/or RHLS dashboard synchronization, or cancellation of an exam. RHLS Exam Support is provided to Named Participants in English, but may be available in other languages. RHLS Exam Support is available from the start of business day on Monday through the end of business day on Friday in Named Participant’s time zone. Red Hat will use commercially reasonable efforts to provide an initial response to a RHLS support request as described above in a timely manner. Response time may vary. Red Hat may at its sole discretion add, change, remove, or otherwise limit the scope of the support provided under the RHLS Exam Support.

        • RHLS Exam Support is not, and is not intended to provide Named Participant with any support in preparation for, results from, or content related to Red Hat exams.

        • Right to End an RHLS Exam Support Session: Red Hat may end an RHLS Exam Support session at any time at its discretion, for reasons including but not limited to the session reaching a reasonable time limit, or the use of any Red Hat determined unacceptable topic or inappropriate or abusive behavior. Red Hat may at its own discretion determine if a support request is out-of-scope and either redirect Named Participant to the appropriate support service (if applicable) or end the support session.

      Back to top

      RED HAT LEARNING SUBSCRIPTION (RHLS) ENTERPRISE - BASIC, RED HAT LEARNING SUBSCRIPTION (RHLS) ENTERPRISE - STANDARD, AND RED HAT LEARNING SUBSCRIPTION (RHLS) ENTERPRISE - PREMIUM

      • All Red Hat Learning Subscription - Basic (described under Red Hat Learning Subscription (RHLS) General Terms), Red Hat Learning Subscription - Standard, and Red Hat Learning Subscription - Premium terms and conditions, apply to the respective Basic, Standard, and Premium versions of Red Hat Learning Subscription Enterprise Solution.

      • RHLS Enterprise - Basic (LS120-100) , RHLS Enterprise - Standard (LS220-100), and RHLS Enterprise - Premium (LS520-100) include a quantity of one hundred (100) individual Red Hat Learning Subscriptions. The total number of subscriptions in these SKUs cannot be modified.

      • A customer may purchase either the Basic, Standard, or Premium version of RHLS Enterprise. Any enterprise option of Red Hat Learning Subscription will either be a solely Basic, or a solely Standard, or a solely Premium subscription. Basic , Standard, and Premium subscription features cannot be combined.

      • Only employees or contract employees of the end customer organization may be Named Participants (with each Named Participant entitled to participate in one subscription) under an RHLS Enterprise order.

      • No resale or redistribution of Red Hat Learning Subscription or Red Hat Learning Subscription Enterprise is allowed, except by an Authorized Red Hat Training Reseller Partner.

      Back to top

      Red Hat Learning Subscription (RHLS) Enterprise – Developer

      • All Red Hat Learning Subscription - Developer terms and conditions, apply to Red Hat Learning Subscription Enterprise – Developer, except as otherwise noted below.

      • RHLS Enterprise - Developer (LS301) includes up to five hundred (500) individual Red Hat Learning Subscription Developer subscriptions. The total number of individual subscriptions in this SKU may not be more than five hundred (500).

      • Only employees or contract employees of the end customer organization may be Named Participants (with each Named Participant entitled to participate in one subscription) under an RHLS Enterprise order.

      • No resale or redistribution of Red Hat Learning Subscription or Red Hat Learning Subscription Enterprise is allowed, except by an Authorized Red Hat Training Reseller Partner.

      Back to top

      Bundles

      A “bundle” is a combination of courses, labs, or exams, sold and priced as a single product offering.

      • No Cancellation in Part: If Client purchases a bundle that is cancelable, it can only be canceled as a whole. Individual components of a bundle cannot be canceled and bundles that include an Individual Exam may not be canceled. Once any component of a bundle has been used, the bundle as a whole cannot be canceled. Individual components of Bundles are subject to the rescheduling policies defined within these Policies.

      • NOTE: Bundles that include an Individual Exam may not be canceled.

      Course-Specific Policies

      • DO700 (Container Adoption Boot Camp for Administrators) and DO720 (Red Hat Container Adoption Boot Camp for Developers)

        • Registration Guideline: Customers are advised to purchase DO700 or DO720 two (2) weeks or more prior to the class start date in order to allow the enrolled Named Participant(s) enough time to access their included RHLS – Standard subscription and complete the pre-work required for the course.

        • Available Modalities: The DO700 or DO720 course is available to be delivered in Open Enrollment training and Onsite Training.

        • What is Included: The DO700 or DO720 course includes the following components: (1) Participation by Named Participant in an instructor-led DO700 or DO720 class; (2) A one (1) year subscription to RHLS – Standard.

        • DO700 Course Pre-Work: The DO700 or DO720 requires all Named Participants to complete pre-work specified by Red Hat prior to the start date of the instructor-led portion of the course. Named Participants will be provided with instructions for completing their pre-work using their included RHLS – Standard subscription.

        • RHLS Terms and Conditions: All RHLS – Standard terms and conditions herein apply to the RHLS – Standard subscription included in DO700 or DO720, unless otherwise provided in this section.

        • Activation of RHLS – Standard Subscription: The RHLS – Standard subscription included in DO700 or DO720 will be activated no sooner than two (2) weeks prior to the DO700 or DO720 course start date. Actual activation within this two (2) week window will depend on the date when the Named Participant has purchased and is enrolled in the class.

        • Cancellation of DO700 or DO720 by Named Participant: Standard open enrollment, onsite and bundle cancellation terms and conditions herein, shall apply to the cancellation of DO700 by the Named Participant. Upon activation of the RHLS – Standard subscription included with DO700, no portion of the course may be canceled by the Named Participant, and no refund will be provided, under any circumstances.

        • SS100 – Red Hat Education Account Management Services

          • SS100 – Red Hat Education Account Management Services is a specialized offering designed to provide a Client that purchases a large volume of Red Hat branded offerings (“Red Hat Products”) with a suite of logistical and operational services to help Client get more value from the Red Hat Products they purchase. The value-added services offered under SS100 help the Client effectively deploy and consume the Red Hat Products they purchase. Some examples of such services may include:

          • Dedicated customer service point of contact, available during Red Hat’s standard business hours

          • Event management/coordination of onsite training, open enrollment and virtual training enrollment

          • Training Unit Agreement management – including redemption of TUs as well as reporting

          • Red Hat Learning Subscription (RHLS) enrollment key and Named Participant access support

          • RHLS reporting and support

          • RHLS consumption management support

          • Learning path guidance and administration support

          • Trouble ticket support associated with Training Services

          • The term for SS100 – Red Hat Education Account Management Services is one (1) year. The term begins on the date of order by the Client.

          • Red Hat will respond via email within twenty four (24) hours to an inquiry from a Client who has purchased this offering. This response time applies only to the initial response and does not apply to the provision of any service associated with Client’s inquiry.

          • Services provided through this offering must be provided during Red Hat’s standard business hours for the local market where the offering was purchased.

          • Support services are limited to support for the Red Hat training and certification offerings that are purchased by Client

          • SS200 – Red Hat Learning Support Services

            • SS200 – Red Hat Learning Support Services is a specialized private virtual onsite offering providing to Client an engagement with a Red Hat training and certification subject matter expert, for a predetermined number of hours purchased by Client, to provide a range of learning support services. Some examples of these services may include:

            • Access to a Red Hat Instructor on an hourly basis to perform the following services:

            • Answering content questions about Red Hat training courses and offerings

            • Answering technical questions associated with labs in Red Hat training courses and offerings

            • Providing guidance and mentoring on the effective use of Red Hat Learning Subscription

            • Providing feedback and guidance on Red Hat learning paths for Client job roles

            • Providing additional coaching for students struggling with content or labs

            • Other services as approved by Red Hat

            • Client must schedule a session with a Red Hat training and certification subject matter expert at least fifteen (15) days prior to the selected date of the service engagement.

            • Client must purchase a minimum of one (1) half-day/4 hour event. All four (4) hours must be consumed by Client in a single day.

            • Red Hat, at its sole discretion, will determine which Red Hat subject matter expert(s) provide the scheduled services.

            • All delivery/engagement with Red Hat subject matter experts will be virtual via the internet unless otherwise agreed to by Red Hat.

            • Red Hat does not guarantee or provide any warranty that any recommendation or feedback provided to Client as part of the SS200 engagement will be suitable for any specific purpose or use, or will produce any specific outcome.

            • Red Hat will respond via email within twenty four (24) hours to an inquiry from a Client who has purchased this offering. This response time applies only to the initial response and does not apply to the delivery of any service associated with Client’s inquiry.

            • Services must be delivered during Red Hat’s standard business hours in the market in which Client requests service.

            • The Red Hat subject matter expert may only provide learning support for Red Hat training courses and other training offerings. No general technical support can be provided via this offering.

          • SS800 Red Hat Training Skills Transformation Assessment

            The SS800 is a specialized training engagement in which our subject matter expert works with key stakeholders in the client’s organization through a series of discussions, interviews and other research to create an assessment of the client organization’s skills gaps, and to provide a recommendation for a Red Hat Training + Certification solution to help the client upskill key job roles to meet skills needs associated with their use of Red Hat technology.

            The following terms and conditions apply to the delivery and consumption of the SS800 offering. Unless otherwise stated in these SS800 specific terms and conditions, all other applicable terms and conditions in the Policies shall apply.

            • NO GUARANTEE OR WARRANTY: NOTWITHSTANDING ANYTHING TO THE CONTRARY IN CLIENT’S MASTER AGREEMENT, RED HAT DOES NOT GUARANTEE OR PROVIDE ANY WARRANTY THAT ANY RECOMMENDATION OR FEEDBACK PROVIDED TO CLIENT AS PART OF THE SS800 ENGAGEMENT WILL BE SUITABLE FOR ANY SPECIFIC PURPOSE OR USE, OR WILL PRODUCE ANY SPECIFIC OUTCOME.

            • Client Point of Contact: Client shall designate a point of contact who will be responsible for working with Red Hat to coordinate logistics associated with the successful delivery of the SS800 engagement, including but not necessarily limited to location of engagement and interviews with Client employees.

            • Client Interviews: All interviews conducted with Client as part of the SS800 engagement must be conducted during business hours (as agreed between Client and Red Hat) within the five (5) day period for which the SS800 offering is scheduled with the Client. Interviews outside of business hours may be included upon agreement between Red Hat and Client, provided such interviews are conducted during the five (5) day period for which the SS800 offering is scheduled with Client.

            • Job Role/Persona Coverage: As part of the SS800 engagement with Client, Red Hat will provide research and recommendations for up to five (5) job roles/personas, as determined between Client and Red Hat.

            • Offering Venue:Engagement between Red Hat and Client may take place at a Client location, virtually over the internet or via conference call or at a third-party location, with such medium and location to be mutually agreed upon by Red Hat and Client in writing. All decisions regarding location(s) of engagement must be determined no less than three (3) weeks prior to the SS800 offering start date.

            • Subject Matter Expert Qualification: Red Hat will work with Client to provide a subject matter expert for engagement with Client, based on pre-offering discussions. However, Red Hat cannot and does not guarantee or warrant that a specific subject matter expert will be able to address all Client questions and issues presented during the SS800 engagement. In the event that there is an unresolved question or issue identified by Client to the subject matter expert as part of the SS800 engagement, Red Hat will make commercially reasonable efforts to address any such question or issue with feedback or in collaboration with other subject matter experts.

            • Recommendations: Red Hat will provide a Project Report for Client as part of the SS800 engagement (such report, the “Recommendations”).

            • Client Responsibilities: Red Hat will provide a Project Report for Client as part of the SS800 engagement (such report, the “Recommendations”).

              • Timely access to accurate and complete information relative to the SS800 engagement and the Recommendations.
              • Adequate workspace, network connectivity and telephone, dial up or intranet access. VPN access to Red Hat's internal network, from the laptop of Red Hat staff working in the Client location.
              • Prompt responses to questions by Red Hat.
              • Providing qualified personnel to participate in the interview portions of the SS800 engagement.
              • For the content of data files, selection and implementation of controls on their access and use, and security of the stored data.
              • Ensuring that it has appropriate backup, security and virus-checking procedures in place for any computer facilities to which Client provides for Red Hat staff, or which may be otherwise affected by the SS800 engagement.
              • Ensuring that all software provided by Client in connection with the SS800 engagement is properly licensed to Client, and that it has all appropriate Subscriptions for Red Hat Software.
            • Non-Participation by Client: Client agrees to actively participate in all phases of the SS800 engagement as requested by Red Hat. Failure of Client to provide such active participation, and within the timeframe of the SS800 engagement, may result in an outcome that does not meet Client’s expectations. Red Hat shall bear no responsibility, or provide any recourse, for any such case of non-participation by Client (or for the consequences thereof).

            • Out of Scope: The Recommendations and other terms of the SS800 engagement are strictly limited to those set forth and described herein, and shall not include any further tasks, deliverables or other features.

            Back to top

            Training Units (TU)

            • Redemption:

              • Training Units must be scheduled and redeemed within 12 months of the date of purchase, even if the training event for which TUs are being redeemed is scheduled to start after the Training Unit expiration date.

              • Training Units may only be redeemed for eligible Red Hat training products and services offered on Red Hat’s Training website. Training Units cannot be redeemed for other training units, or for other Red Hat non-training products and services.

              • Training Units purchased in the United States or Canada can be redeemed in either country.

              • Training Units may be redeemed individually or in multiples as required to pay for the Red Hat training service for which they are being redeemed.

            • No Cancellation of Training Unit Purchases: All purchases of Training Units are final, and non-refundable.

            • Cancellation and Rescheduling of Training Purchased with Training Units: Cancellation or rescheduling of training purchased with Training Units is subject to the applicable policies referenced herein for the training services in question.

            • Permitted Access: Participant is responsible for ensuring that Training Units are only accessed by authorized users, and in accordance with the terms and conditions of Client’s Agreement with Red Hat.

            • Suspension: Training Unit accounts may be suspended if the account is not in good standing with Red Hat.

            • Expiration Date: Training Units may be used to purchase future services to be rendered after the expiration date of the Training Units as long as the order is placed before the expiration date of the Training Units. If an event is canceled (by either Red Hat or Client) after the expiration of the Training Units used to purchase it, the value of the Training Units will be forfeited.

            Back to top