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Press release

Gulf Air Builds Private Cloud for Big Data Innovation With Red Hat Technologies

The Kingdom of Bahrain’s national carrier realizes its social media monitoring ambitions without additional hardware investment

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Red Hat, Inc. (NYSE: RHT), the world's leading provider of open source solutions, today announced that Gulf Air, the national carrier of the Kingdom of Bahrain, has created a private cloud IT environment with Red Hat solutions. As part of this project, Gulf Air has deployed Red Hat Enterprise Linux, Red Hat JBoss Enterprise Application Platform (JBoss EAP), and Red Hat Storage as the platform for its innovative big data solution, Arabic Sentiment Analysis.

As an airline, it is crucial to know what our customers are thinking. We want to know who is satisfied with Gulf Air’s service, who is not and why, and what Gulf Air can do to improve its services to passengers.

Dr. Jassim Hajidirector of information technology, Gulf Air

Established in 1950, Gulf Air is one of the Middle East’s first commercial airlines and today it is a major international carrier, with a fleet of 28 modern aircraft serving 39 cities in 22 countries across three continents. The company prides itself on offering traditional Arabian hospitality and is committed to being an industry leader in developing products and services that reflect the evolving needs and aspirations of its passengers. In the age of social media, that also entails monitoring and analysis of online conversations about Gulf Air.

Gulf Air has developed a sentiment analysis solution based on big data technologies that is capable of addressing social media posts in both Arabic and English for Arabic Sentiment Analysis. The solution is based on an open source Hadoop big data framework running across a server cluster in Gulf Air’s private cloud environment and using Red Hat products including Red Hat Enterprise Linux, JBoss EAP, and Red Hat Storage.

Gulf Air’s private cloud encompasses 200 servers running more than 100 core applications and holds more than 50 terabytes of data. The scalability that Gulf Air achieves in this environment with Red Hat solutions provides sufficient capacity to host the big data solution, which in turn helped Gulf Air avoid additional infrastructure investment including hardware expenditure.

Today, Arabic Sentiment Analysis processes social media posts and provides easy-to-understand reports on what customers are saying about Gulf Air. Gulf Air's IT team also uses them as the basis for a wider analysis of the state of the market and actions taken by their competitors. Big data projects can come with a hefty bill, but Gulf Air believes that the Arabic Sentiment Analysis has been delivered cost-effectively, thanks in part to the company’s enthusiasm for open source solutions.

Supporting Quotes
Dr. Jassim Haji, director of information technology, Gulf Air
“As an airline, it is crucial to know what our customers are thinking. We want to know who is satisfied with Gulf Air’s service, who is not and why, and what Gulf Air can do to improve its services to passengers. The big data solution deployed is an open source one, which meant no special license fees to pay, while the infrastructure where it runs is based on our existing open source-based cloud environment and virtual servers, which meant no hardware investment was required.”

Ranga Rangachari, vice president and general manager, Storage and Big Data, Red Hat
“Gulf Air is a fantastic example of a global customer that is solving business challenges and embracing the potential of big data with open source solutions and Red Hat. Using open, software-defined storage as the basis of their big data platform and private cloud offers Gulf Air a more cost-effective, scalable, and flexible environment that can meet their existing and future needs. We're thrilled to collaborate with them to enable their big data success.”

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About Red Hat

Red Hat is the world's leading provider of open source software solutions, using a community-powered approach to reliable and high-performing cloud, Linux, middleware, storage and virtualization technologies. Red Hat also offers award-winning support, training, and consulting services. As a connective hub in a global network of enterprises, partners, and open source communities, Red Hat helps create relevant, innovative technologies that liberate resources for growth and prepare customers for the future of IT. Learn more at http://www.redhat.com.

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Certain statements contained in this press release may constitute "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements provide current expectations of future events based on certain assumptions and include any statement that does not directly relate to any historical or current fact. Actual results may differ materially from those indicated by such forward-looking statements as a result of various important factors, including: risks related to the ability of the Company to compete effectively; the ability to deliver and stimulate demand for new products and technological innovations on a timely basis; delays or reductions in information technology spending; the integration of acquisitions and the ability to market successfully acquired technologies and products; the effects of industry consolidation; uncertainty and adverse results in litigation and related settlements; the inability to adequately protect Company intellectual property and the potential for infringement or breach of license claims of or relating to third party intellectual property; risks related to data and information security vulnerabilities; ineffective management of, and control over, the Company's growth and international operations; fluctuations in exchange rates;  and changes in and a dependence on key personnel, as well as other factors contained in our most recent Annual Report on Form 10-K (copies of which may be accessed through the Securities and Exchange Commission's website at http://www.sec.gov), including those found therein under the captions "Risk Factors" and "Management's Discussion and Analysis of Financial Condition and Results of Operations". In addition to these factors, actual future performance, outcomes, and results may differ materially because of more general factors including (without limitation) general industry and market conditions and growth rates, economic and political conditions, governmental and public policy changes and the impact of natural disasters such as earthquakes and floods. The forward-looking statements included in this press release represent the Company's views as of the date of this press release and these views could change. However, while the Company may elect to update these forward-looking statements at some point in the future, the Company specifically disclaims any obligation to do so. These forward-looking statements should not be relied upon as representing the Company's views as of any date subsequent to the date of this press release.